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Community Manager Appreciation Day #CMAD (Every 4th Monday of Jan)

Categories: CMAD, Community Manager, Community Marketing, Social MediaPosted on January 25th, 2010

Every fourth Monday of January, let’s take the time to pause, recognize, and celebrate the efforts community managers around the world to improve customer experiences.

Passionate About Customers
The title matters not, whether it’s online customer advocate, online customer support, company evangelist, disgruntled customer handler. Instead, focus on what they do: A customer advocate willing to help regardless of where they are online. Learn more by reading the Four Tenants of Community Managers.

Yet, Community Managers Don’t Have it Easy
Yet despite their admirable intentions, we know they face several uphill challenges:

  • Many challenges are internal: Most companies want to hide customer issues, and shuffle them into existing support systems. Additionally, measuring ROI in new media when a company wants to keep the kimono shut, increasingly becomes a challenge.
  • Seemingly never ending job: Customers never stop having problems, and with the global internet, the questions, complains, and inquires never stop.
  • Emotional drain impacts lifestyle: The sheer emotional strain of dealing with a hundreds of yelling customers and the occasional trouble maker will take a strain on anyone.
  • Privacy risks in the world of transparency: In an effort to build trust with customers, they expose their real name exposing their personal –and family– privacy forever on.

Now, Recognize A Community Manager, Every 4th Monday of January
While we agree with common manners to always thank someone after they’ve helped you, just take a moment to pause.. and think. Why would someone willingly go through the above mentioned challenges? Because of their passion to improve the company, and help customers have a better relationship. In many cases, a genuine ‘thank you’ can mean more than a yearly customer satisfaction survey. Take the time to recognize and thank the community manager that may have helped you while you during your time of need.

  • If you’re a customer, and your problem was solved by a community manager be sure to thank them in the medium that helped you in. Use the hashtag #CMAD.
  • If you’re a colleague with community manager, take the time to understand their passion to improve the customer –and company experience. Copy their boss.
  • If you’re a community manager, stop and breathe for a second, and know that you’re appreciated. Hug your family.

This isn’t just about a single role, but a bigger trend of making product and services more efficient, and thereby our world a little bit more efficient and sustainable. The comments are wide open if you wanted to share your experience working with community manager, or as one, feel free to thank them below.

Supported by Bill Johnston, Connie Benson, Rachel Happe, Jake McKee, Sean O’Driscoll, Lane Becker, Dawn Foster, Thor Muller, Amy Muller and Jeremiah Owyang, as we recognize and salate community managers!

Related Links

  • HRZone recognizes Becky Midgley
  • Jake McKee says this is (just about) the loneliest job
  • Bill Johnston, recognizes community managers
  • Amy Muller, Get Satisfaction contemplates where community management is and where it’s heading.
  • Amy also asks the community to showcase her community management heros.
  • Dawn Foster asks if you’ve thanked your community manager today.
  • Dawn shouts out to community managers.
  • Sam reasons why the community manager role is essential.
  • Connie Benson, a great friend, shouts out to community managers.
  • Rachel Happe gives reasons why we should pause and thank community managers
  • Connie Bensen of Alterian sent me this screenshot of mentions

    • This entry was posted on Monday, January 25th, 2010 at 1:01 am and is filed under CMAD, Community Manager, Community Marketing, Social Media. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

    View Comments
    • http://www.kartworks.net Kirsten Wagenaar

      Thank you!
      I only found out about it today but I love it! :)

    • http://web-strategist.com/blog Jeremiah Owyang

      Alright, I'll start:

      I'd like to thank @comcastcares for helping me with slow internet access. They were responsive, and also to my business partner.

      Also @logitech was helpful in listening and helping me with getting my remote setup.

      Finally @askwellsfargo will answer my questions if I ever have any.

    • Keir @ Eidos

      Nicely written points :)

      I'm certainly spreading the word in my company.

    • http://twitter.com/ptargashin Pavel Targashin

      nice

    • http://blog.getsatisfaction.com/2010/01/25/today-is-community-manager-day-lets-hug-it-out/ Demand Satisfaction! » Today Is Community Manager Day: Let’s Hug It Out!

      [...] now there is. Welcome to Community Manager Day. Every fourth Monday of January, as Jeremiah said, “Let’s take the time to pause, [...]

    • andrewcareaga

      Very nice. We share community management duties among a small group of us at our university, so I have several folks to say thanks to today.

    • http://twitter.com/rhappe Rachel Happe

      Great idea and a well deserved pause to say thank you to people who often get stuck with a lot of dilemmas and no easy choices.

    • PWride

      It's good to know that Community Managers are appreciated, even if the people we often try to help don't think so.

    • http://twitter.com/BrickandClick Jeff Crites

      I am telling my coworkers that I am accepting chocolate chip cookies at my desk today. Can't hurt to try

    • http://www.marketingprofs.com bethharte

      Jeremiah, it's very nice of you to start #CMAD. You nailed the challenges! I'd also add measurement. It's hard to “be” a community manager (i.e. handling requests, providing content, generating discussions, etc.) and measure all of the efforts that you do each and every day. What's it worth to answer a question that is simple for us, but means the world to the customer because you made their day easier?

      Also, maybe because it's a rainy Monday, but I am not understanding the “Every 4th Monday of Jan.” There's only one 4th Monday in January…does that mean #CMAD is only once a year?

      Thanks again,
      Beth Harte
      Community Manager, MarketingProfs
      @bethharte

    • http://twitter.com/communitygirl Angela Connor

      This is awesome! It is sometimes a very lonely position. I'd better start circulating a memo around here to give folks enough time to pool together some cash for my lunch! I've written extensively about the perils of community management and this day is long overdue!

    • http://fastwonderblog.com geekygirldawn

      Thanks for pulling this together! It's long overdue.

    • luisalberola

      Very good idea this CMAD – I just wanted to say thank you to the MM@cadémie team, for believing for such a long time – we are almost there …

    • http://www.adamsherk.com Adam Sherk

      Great idea Jeremiah, but I have to admit “every 4th Monday of January” is a mouthful, you might have to do some serious reminding next year. :)

      @bethharte (who's already in the comments) is a great example of a community manager that reaches out to marketers. I'm not sure there's ever a day where she's not sharing or commenting on something of interest and value to the industry.

    • http://socialbutterflyguy.com/ DJ Waldow

      Jeremiah –

      I'm taking your advice. Stopping to breath right now. Wow. That feels kinda odd. Okay. Break is over. Back at it. The life of a Director of Community. FWIW, I wouldn't trade it in for the world…

      Seriously, thanks for taking the time to recognize Community Managers, Directors of Community, etc. I could not agree more with Beth Harte's statement, “It's hard to “be” a community manager (i.e. handling requests, providing content, generating discussions, etc.) and measure all of the efforts that you do each and every day.” Very very true.

      Crap. I'm gonna do it. Plug a post I just wrote, “Director of Community: Not Just Tweeting All Day Long”:

      http://blog.mitx.org/Blog/bid/33916/Director-of...

      I mention it because I think it helps dispel some of the CM myths … and give props to some of my mentors & colleagues, Amber Naslund, Beth Harte, Jay Baer.

      Thanks again.

      DJ Waldow
      Director of Community, Blue Sky Factory
      @djwaldow

    • http://rickmans.wordpress.com/2010/01/25/links-for-2010-01-25/ links for 2010-01-25 « burningCat

      [...] Community Manager Appreciation Day #CMAD (Every 4th Monday of Jan) [...]

    • http://web-strategist.com/blog Jeremiah Owyang

      Oh right, yes it only happens once a year, but should be celebrated every day.

    • http://www.communityguy.com Jake McKee

      Thanks for kicking this off, Jeremiah! I've blogged about this topic today as well, thanks to your prompting.

      For me, the kind folks at @verizonsupport really helped me get out of a call center customer service hell. I shared the story, they fixed it, I love Verizon again. w00t!

      Jake McKee
      communityguy.com
      antseyeview.com

    • http://www.leadernetworks.com vdimauro

      Fantastic idea! Community management is a tough role as it is often misunderstood, burnout is very high as online community never sleeps and community managers are often at the cross-fires between Marketing, IT and Legal. Hurray to all Community Managers and thanks for keeping all the plates spinning!

    • http://www.leadernetworks.com vdimauro

      Fantastic Idea! Community managers have a very tough role – the job is often misunderstood by management, burnout is very high as online community never sleeps so they are “on” 24 x 7, and they are often at the cross fires between marketing, IT and legal. Thanks to all the Community managers who keep the plates spinning!

    • http://twitter.com/Kirasw Kira Wampler

      I'd love to thank @ljmesser and @community_bryan for their extremely hard work engaging in our product discussions on Amazon.

    • https://www.xing.com/profile/Silke_Schippmann Silke_S

      Thank you very much, Jeremiah,
      Great idea. I appreciate this very much! :-)

      In Germany we just founded an association for Community Management – hope, other countries will follow. http://www.bvcm.org

    • http://g.bonsaibeats.com/ Giannii

      *hug*

    • http://www.kartworks.net Kirsten Wagenaar

      Thank you!
      I only found out about it today but I love it! :)

    • http://web-strategist.com/blog Jeremiah Owyang

      Alright, I'll start:

      I'd like to thank @comcastcares for helping me with slow internet access. They were responsive, and also to my business partner.

      Also @logitech was helpful in listening and helping me with getting my remote setup.

      Finally @askwellsfargo will answer my questions if I ever have any.

    • Keir @ Eidos

      Nicely written points :)

      I'm certainly spreading the word in my company.

    • http://twitter.com/ptargashin Pavel Targashin

      nice

    • http://twitter.com/rollingpierre Pierre Grenier

      Most people do not realize how important and crucial are the community managers to the social space. Their value goes beyond managing the community; in fact, they are community, marketing, and product experts. Personally, i would like to see a name/title which reflects that extended contribution… Social Customer Expert, Customer Engagement Expert, other thoughts?

    • http://www.scribnia.com/author/show/473/david-spinks/ David Spinks

      How did I miss this one until today!?

      Good stuff Jeremiah. Still, I don't think any community managers would be doing what they're doing if they didn't love it.

      David
      Community Manager, Scribnia.com

    • http://fastwonderblog.com/2010/01/25/today-is-community-manager-appreciation-day/ Today is Community Manager Appreciation Day at Fast Wonder: Online Community Consulting

      [...] thank Jeremiah Owyang for being the ultimate community manager by putting together a framework for Community Manager Appreciation Day and organizing the rest of us to help get the word out and support the [...]

    • http://www.communityguy.com/7293/the-loneliest-job-in-business/ Community Guy – Jake McKee » Blog Archive » The loneliest job in business

      [...] Community Manager Jeremiah Owyang calls out a few more challenges to being a Community [...]

    • http://twitter.com/lauraglu lauraglu

      Who-hoo! Happy to celebrate this with my meta-community. (http://creators.ning.com)

      Just a note however:
      Many community managers are passionate about members, rather than customers, as their community doesn't center around their job or making money. :)

    • andrewcareaga

      Very nice. We share community management duties among a small group of us at our university, so I have several folks to say thanks to today.

    • http://www.kathleenfarber.com/2010/01/community-manager-appreciation-day/ Community Manager Appreciation Day « iMaven

      [...] 4th Monday in January has been dedicated to “Community Manager Appreciation Day” by Jeremiah Owyang. I work with several Community Managers on any given day and I’m [...]

    • http://webworkerdaily.com/2010/01/25/have-you-thanked-a-community-manager-today/ Have You Thanked a Community Manager Today?

      [...] 25th, 2010 (10:00am) Dawn Foster No CommentsTweet This Today is the first annual Community Manager Appreciation Day, and it’s about time! Community Manager Appreciation Day will be celebrated on the fourth [...]

    • http://ginevra.typepad.com ginevra

      Thanks so much for this, Jeremiah – it's nice to be recognized. :)

    • http://twitter.com/haroldkip Harold Kip

      Great initiative Jeremiah! I love it!

      I thank:

      @kirstenwagenaar for the communitymanagers.nl initiative
      @miekevanelk for teaming with Kirsten on #smtt
      @erwblo for writing the great (Dutch) 'Handbook Communities'
      @richmillington for so much great inspiration!

    • http://twitter.com/rhappe Rachel Happe

      Great idea and a well deserved pause to say thank you to people who often get stuck with a lot of dilemmas and no easy choices.

    • http://www.gyurka.nl/2010/01/community-manager-appreciation-day/ Community Manager Appreciation Day

      [...] are many reasons to appreciate the efforts of a community managers, but Jeremiah Owyang says it all when he points at four mayor difficulties they have to face. Of these I think the “Seemingly [...]

    • http://web-strategist.com/ Jeremiah Owyang

      Well hi Ginevra, tis' great to hear from you, you were fantastic resource for me at HDS.

    • PWride

      It's good to know that Community Managers are appreciated, even if the people we often try to help don't think so.

    • http://twitter.com/simonmainwaring Simon Mainwaring

      Hi Jeremiah,

      Thanks so much for the post. I totally agree that this is not about simply celebrating work well done. It's about championing a critical role that is facilitating the effective growth of the social space in a way that truly adds value to customers. This role of community manager will become increasingly critical and its status will grow accordingly. Thanks for championing the role and the contribution they make. Best, Simon

    • http://twitter.com/BrickandClick Jeff Crites

      I am telling my coworkers that I am accepting chocolate chip cookies at my desk today. Can't hurt to try

    • http://www.serengeticommunications.com/ bethharte

      Jeremiah, it's very nice of you to start #CMAD. You nailed the challenges! I'd also add measurement. It's hard to “be” a community manager (i.e. handling requests, providing content, generating discussions, etc.) and measure all of the efforts that you do each and every day. What's it worth to answer a question that is simple for us, but means the world to the customer because you made their day easier?

      Also, maybe because it's a rainy Monday, but I am not understanding the “Every 4th Monday of Jan.” There's only one 4th Monday in January…does that mean #CMAD is only once a year?

      Thanks again,
      Beth Harte
      Community Manager, MarketingProfs
      @bethharte

    • http://twitter.com/communitygirl Angela Connor

      This is awesome! It is sometimes a very lonely position. I'd better start circulating a memo around here to give folks enough time to pool together some cash for my lunch! I've written extensively about the perils of community management and this day is long overdue!

    • http://fastwonderblog.com geekygirldawn

      Thanks for pulling this together! It's long overdue.

    • luisalberola

      Very good idea this CMAD – I just wanted to say thank you to the MM@cadémie team, for believing for such a long time – we are almost there …

    • http://www.killtenrats.com/2010/01/25/love-thy-cm/ Love Thy CM | Kill Ten Rats

      [...] is Community Manager Appreciate Day!  Thank you to all of the CM’s that we hound mercilessly.  I do not envy your job of having [...]

    • http://www.adamsherk.com Adam Sherk

      Great idea Jeremiah, but I have to admit “every 4th Monday of January” is a mouthful, you might have to do some serious reminding next year. :)

      @bethharte (who's already in the comments) is a great example of a community manager that reaches out to marketers. I'm not sure there's ever a day where she's not sharing or commenting on something of interest and value to the industry.

    • http://socialbutterflyguy.com/ DJ Waldow

      Jeremiah –

      I'm taking your advice. Stopping to breath right now. Wow. That feels kinda odd. Okay. Break is over. Back at it. The life of a Director of Community. FWIW, I wouldn't trade it in for the world…

      Seriously, thanks for taking the time to recognize Community Managers, Directors of Community, etc. I could not agree more with Beth Harte's statement, “It's hard to “be” a community manager (i.e. handling requests, providing content, generating discussions, etc.) and measure all of the efforts that you do each and every day.” Very very true.

      Crap. I'm gonna do it. Plug a post I just wrote, “Director of Community: Not Just Tweeting All Day Long”:

      http://blog.mitx.org/Blog/bid/33916/Director-of...

      I mention it because I think it helps dispel some of the CM myths … and give props to some of my mentors & colleagues, Amber Naslund, Beth Harte, Jay Baer.

      Thanks again.

      DJ Waldow
      Director of Community, Blue Sky Factory
      @djwaldow

    • http://web-strategist.com/blog Jeremiah Owyang

      Oh right, yes it only happens once a year, but should be celebrated every day.

    • http://www.communityguy.com Jake McKee

      Thanks for kicking this off, Jeremiah! I've blogged about this topic today as well, thanks to your prompting.

      For me, the kind folks at @verizonsupport really helped me get out of a call center customer service hell. I shared the story, they fixed it, I love Verizon again. w00t!

      Jake McKee
      communityguy.com
      antseyeview.com

    • http://www.leadernetworks.com vdimauro

      Fantastic idea! Community management is a tough role as it is often misunderstood, burnout is very high as online community never sleeps and community managers are often at the cross-fires between Marketing, IT and Legal. Hurray to all Community Managers and thanks for keeping all the plates spinning!

    • http://www.leadernetworks.com vdimauro

      Fantastic Idea! Community managers have a very tough role – the job is often misunderstood by management, burnout is very high as online community never sleeps so they are “on” 24 x 7, and they are often at the cross fires between marketing, IT and legal. Thanks to all the Community managers who keep the plates spinning!

    • http://twitter.com/Kirasw Kira Wampler

      I'd love to thank @ljmesser and @community_bryan for their extremely hard work engaging in our product discussions on Amazon.

    • https://www.xing.com/profile/Silke_Schippmann Silke_S

      Thank you very much, Jeremiah,
      Great idea. I appreciate this very much! :-)

      In Germany we just founded an association for Community Management – hope, other countries will follow. http://www.bvcm.org

    • http://aion.mmorpg-life.com/aion/news/community-manager-day-gief-hugz/42991/ Community Manager day – gief hugz | Aion Life

      [...] Browsing Twitter for news can provide unexpected results sometimes. Apparently, today is Community Manager day according to sera_brennan@Twitter (Massively.com editor) and these articles 1 and 2. [...]

    • http://markitude.wordpress.com/2010/01/25/happy-community-manager-appreciation-day/ Happy Community Manager Appreciation Day! « markitude

      [...] Community Manager Appreciation Day! Today is Community Manager appreciation day, so proclaimed Jeremiah Owyang.   Who knew?    As usual, I was a bit late to the party, finding out after one of [...]

    • http://giannii.com/ giannii

      *hug*

    • jsandford

      Jeremiah,

      Some great banter today based on your comment that @acnatta had retweeted: “Talking to a community manager, when customers complain on social, it's a sign they can't get through other channels. ” Andre (@acnatta), David Griner (@griner), Wade Kwon (@wadeontweets) had some great discussion about whether or not customers were becoming more and more accustomed to direction dissatisfaction out into SM *first*, rather than trying traditional call ctr/email channels. Are we becoming customers who whine with the hopes that someone's listening? Are we giving up the channels that companies have asked us to go through first? Would we rather just stand up on stage and shout our displeasure to a wide audience in the hopes that a company is listening? How fair is that to the company, who has channels and metrics set up to measure satisfaction?

      @griner brought up a good point — that it is probably those social media influencers who are most likely to shout out to followers in hopes that someone hears them. To quote @griner, they seem to shout out: “I mentioned X brand, and X brand did not jump to my demands!”.

      Are proactive engagements making us lazy customers?

      That's what @griner's comment to you was about “you starting” today. We had a good healthy debate. Thanks for starting it unwittingly. :-)

    • http://twitter.com/rollingpierre Pierre Grenier

      Most people do not realize how important and crucial are the community managers to the social space. Their value goes beyond managing the community; in fact, they are community, marketing, and product experts. Personally, i would like to see a name/title which reflects that extended contribution… Social Customer Expert, Customer Engagement Expert, other thoughts?

    • http://web-strategist.com/blog Jeremiah Owyang

      Oh boy, I've actually discussed this in detail

      http://ff.im/-8A9pp

      I say that one of the risks of supporting customers in social is:

      “Teaching Customers To Yell At Their Friends To Get Help From Brands”

      It's certainly a hot topic. Also, I had a friendly twitter discussion with @comcastcares last week, I said they'll be succssful when they *Stop* responding to customers, as customers will help each other. Now in reality, customers can 'reset a customers internet connection from HQ” like @comcastcares can, but it's a nod to companies stepping out of the way.

    • http://www.scribnia.com/author/show/473/david-spinks/ David Spinks

      How did I miss this one until today!?

      Good stuff Jeremiah. Still, I don't think any community managers would be doing what they're doing if they didn't love it.

      David
      Community Manager, Scribnia.com

    • jsandford

      I'm glad to read that and the analogy to dogs is priceless. Is there such thing as being too customer-centric, and maybe so much so that it's detrimental to the brand to do so? Can you cater too much to a customer? I think this is what you and Frank probably talked about.

      We teach children from a young age that if they want help with something that you ask for it nicely. If my son stands in the kitchen and yells “Dad didn't give me enough juice in my cup”, then I'm very unlikely to give him juice because of it. However, phrase it differently and *direct it through the right channel* by asking in a way that I've requested that he do, then I'm more likely to jump all over the opportunity to help.

      Now I know they're not entirely similar — comparing child to customer. However I do think we have to keep our eyes peeled for the possibility that we're training the population to do something that isn't totally reward-worthy.

      Thanks for the reply.

    • http://twitter.com/lauraglu lauraglu

      Who-hoo! Happy to celebrate this with my meta-community. (http://creators.ning.com)

      Just a note however:
      Many community managers are passionate about members, rather than customers, as their community doesn't center around their job or making money. :)

    • http://ginevra.typepad.com ginevra

      Thanks so much for this, Jeremiah – it's nice to be recognized. :)

    • http://samsova.wordpress.com/2010/01/26/the-community-manager-role-is-essential/ The Community Manager Role Is Essential « I Am Sam

      [...] been putting off a new post for a while now and was inspired by this post from Jeremiah Owyang on “Community Manager Appreciation Day”. Within the organization where I am employed the community manager role has evolved as an essential [...]

    • http://twitter.com/haroldkip Harold Kip

      Great initiative Jeremiah! I love it!

      I thank:

      @kirstenwagenaar for the communitymanagers.nl initiative
      @miekevanelk for teaming with Kirsten on #smtt
      @erwblo for writing the great (Dutch) 'Handbook Communities'
      @richmillington for so much great inspiration!

    • http://web-strategist.com/ Jeremiah Owyang

      Well hi Ginevra, tis' great to hear from you, you were fantastic resource for me at HDS.

    • http://ginevra.typepad.com ginevra

      it's been great to see all of your success during and since HDS! #CMAD has made today positively giddy. :)

    • http://twitter.com/simonmainwaring Simon Mainwaring

      Hi Jeremiah,

      Thanks so much for the post. I totally agree that this is not about simply celebrating work well done. It's about championing a critical role that is facilitating the effective growth of the social space in a way that truly adds value to customers. This role of community manager will become increasingly critical and its status will grow accordingly. Thanks for championing the role and the contribution they make. Best, Simon

    • http://www.nostupidanswers.com/2010/01/25/happy-community-manager-appreciation-day-cmad/ no.stupid.answers » Blog Archive » Happy Community Manager Appreciation Day – #CMAD!

      [...] Jeremiah Owyang (Community Genius and Web Strategist Extraordinaire) points out, we love what we do and will keep fighting the good fight – but man there are days when it’s [...]

    • http://jamie.sandford.org/ Jamie Sandford

      Jeremiah,

      Some great banter today based on your comment that @acnatta had retweeted: “Talking to a community manager, when customers complain on social, it's a sign they can't get through other channels. ” Andre (@acnatta), David Griner (@griner), Wade Kwon (@wadeontweets) had some great discussion about whether or not customers were becoming more and more accustomed to direction dissatisfaction out into SM *first*, rather than trying traditional call ctr/email channels. Are we becoming customers who whine with the hopes that someone's listening? Are we giving up the channels that companies have asked us to go through first? Would we rather just stand up on stage and shout our displeasure to a wide audience in the hopes that a company is listening? How fair is that to the company, who has channels and metrics set up to measure satisfaction?

      @griner brought up a good point — that it is probably those social media influencers who are most likely to shout out to followers in hopes that someone hears them. To quote @griner, they seem to shout out: “I mentioned X brand, and X brand did not jump to my demands!”.

      Are proactive engagements making us lazy customers?

      That's what @griner's comment to you was about “you starting” today. We had a good healthy debate. Thanks for starting it unwittingly. :-)

    • http://web-strategist.com/blog Jeremiah Owyang

      Oh boy, I've actually discussed this in detail

      http://ff.im/-8A9pp

      I say that one of the risks of supporting customers in social is:

      “Teaching Customers To Yell At Their Friends To Get Help From Brands”

      It's certainly a hot topic. Also, I had a friendly twitter discussion with @comcastcares last week, I said they'll be succssful when they *Stop* responding to customers, as customers will help each other. Now in reality, customers can 'reset a customers internet connection from HQ” like @comcastcares can, but it's a nod to companies stepping out of the way.

    • http://jamie.sandford.org/ Jamie Sandford

      I'm glad to read that and the analogy to dogs is priceless. Is there such thing as being too customer-centric, and maybe so much so that it's detrimental to the brand to do so? Can you cater too much to a customer? I think this is what you and Frank probably talked about.

      We teach children from a young age that if they want help with something that you ask for it nicely. If my son stands in the kitchen and yells “Dad didn't give me enough juice in my cup”, then I'm very unlikely to give him juice because of it. However, phrase it differently and *direct it through the right channel* by asking in a way that I've requested that he do, then I'm more likely to jump all over the opportunity to help.

      Now I know they're not entirely similar — comparing child to customer. However I do think we have to keep our eyes peeled for the possibility that we're training the population to do something that isn't totally reward-worthy.

      Thanks for the reply.

    • http://www.codemasters.com/ Sam "Satine" Russell

      A wonderful idea! Only sad that we've missed the date this year, but looking forward to celebrating in good style next year! :D Consider it duly Tweeted and communicated to the wider company :D

      Sam “Satine” Russell

    • http://ginevra.typepad.com ginevra

      it's been great to see all of your success during and since HDS! #CMAD has made today positively giddy. :)

    • http://www.marketingprofs.com bethharte

      Hey thanks Adam! I am a nerd, marketing is my life and I am passionate about it. Glad to know that I can help my fellow marketers out as well as the MarketingProfs community. What can I say? I love my job! But…there are challenges indeed. ;-)

    • http://www.codemasters.com/ Sam "Satine" Russell

      A wonderful idea! Only sad that we've missed the date this year, but looking forward to celebrating in good style next year! :D Consider it duly Tweeted and communicated to the wider company :D

      Sam “Satine” Russell

    • http://twitter.com/creative_type The Creative Type

      Thanks so much for taking the time to acknowledge the often-difficult role of community managers. I've managed micro and macro communities and it is often a very thankless job where you're damned if you do and you're damned if you don't. The challenges you mention are all too true, particularly the privacy one (a bad, stalker-ish experience in a community several years ago led me to use an alias online forevermore … which can pose its own set of challenges in certain situations).

      That said, the satisfaction I get out of knowing I've made my various little corners of the web happy, healthy, interesting and busy places far outweighs any of the (few) problems I've experienced. Through my communities, I've helped raise awareness and over $100,000 for various charities, personally interacted with dozens of celebrities and other VIPs and, most importantly, made multiple life-long friends. It's a very rewarding job!

    • http://www.serengeticommunications.com/ bethharte

      Hey thanks Adam! I am a nerd, marketing is my life and I am passionate about it. Glad to know that I can help my fellow marketers out as well as the MarketingProfs community. What can I say? I love my job! But…there are challenges indeed. ;-)

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    • http://www.imagemaker2.com/ Johnny

      Nice post ! Really appreciated keep writing such great posts.

    • http://www.imagemaker2.com/ Johnny

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    • http://blog.lugiron.com/2010/01/hows-your-community-manager-doing/ How’s Your Community Manager Doing? | The LugIron Software Blog

      [...] the members of the community, advocating for the members. In fact, yesterday Jeremiah Owyang called for a Community Manager Appreciation Day to occur annually every 4th Monday of [...]

    • http://twitter.com/creative_type The Creative Type

      Thanks so much for taking the time to acknowledge the often-difficult role of community managers. I've managed micro and macro communities and it is often a very thankless job where you're damned if you do and you're damned if you don't. The challenges you mention are all too true, particularly the privacy one (a bad, stalker-ish experience in a community several years ago led me to use an alias online forevermore … which can pose its own set of challenges in certain situations).

      That said, the satisfaction I get out of knowing I've made my various little corners of the web happy, healthy, interesting and busy places far outweighs any of the (few) problems I've experienced. Through my communities, I've helped raise awareness and over $100,000 for various charities, personally interacted with dozens of celebrities and other VIPs and, most importantly, made multiple life-long friends. It's a very rewarding job!

    • http://catplaysgames.com/made-up-holiday-day-and-how-i-learned-to-love-the-internet/ CatPlaysGames » Made Up Holiday. Day. (and How I Learned to Love the Internet) »

      [...] person Sam Houston that what I was blithely calling “Monday” others had jazzed up with “Community Manager Appreciation Day”. I felt a little ripped off. There I was, already a few hours into what should have been a very [...]

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    • http://www.web-strategist.com/blog/2010/01/30/list-of-corporate-social-media-strategists-in-2010/ List of Corporate Social Media Strategists, Corporate Community Managers in 2010 « Web Strategy by Jeremiah Owyang | Social Media, Web Marketing

      [...] at using social technologies to communicate.  We honor them every fourth Monday of January on Community Manager Appreciation Day.  To keep the focus tight, this list is only of corporate community managers, and not those on [...]

    • http://www.kevdo.com/ Kevin Crossman

      Let's do a little better job with advanced promotion of the date next year…

      None the community managers I know were promoting or acknowledging this in their Twitter feeds, etc.

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    • http://www.kevdo.com/ Kevin Crossman

      Let's do a little better job with advanced promotion of the date next year…

      None the community managers I know were promoting or acknowledging this in their Twitter feeds, etc.

    • http://www.fillthefunnel.com Miles Austin

      Excellent thoughts here Jeremiah. Why is it that we forget to take the time to acknowledge the value that Community Managers bring to our world. A terrific example of someone that is tireless in her efforts to ensure “her” community is always providing value is Jenny Berthiaume (@jennycb) from Jigsaw. Never skips a beat and always brings a smile to the beginning of the discussion and all parties always leave with a smile at the end of the discussion. She is solid gold! Thanks Jenny.

    • http://www.fillthefunnel.com/ Miles Austin

      Excellent thoughts here Jeremiah. Why is it that we forget to take the time to acknowledge the value that Community Managers bring to our world. A terrific example of someone that is tireless in her efforts to ensure “her” community is always providing value is Jenny Berthiaume (@jennycb) from Jigsaw. Never skips a beat and always brings a smile to the beginning of the discussion and all parties always leave with a smile at the end of the discussion. She is solid gold! Thanks Jenny.

    • http://www.fillthefunnel.com/ Miles Austin

      Excellent thoughts here Jeremiah. Why is it that we forget to take the time to acknowledge the value that Community Managers bring to our world. A terrific example of someone that is tireless in her efforts to ensure “her” community is always providing value is Jenny Berthiaume (@jennycb) from Jigsaw. Never skips a beat and always brings a smile to the beginning of the discussion and all parties always leave with a smile at the end of the discussion. She is solid gold! Thanks Jenny.

    • http://popboxsocialmedia.com/dashboards/?p=26 List of Corporate Social Media Strategists, Corporate Community Managers in 2010 « POPBOX

      [...] at using social technologies to communicate.  We honor them every fourth Monday of January on Community Manager Appreciation Day.  To keep the focus tight, this list is only of corporate community managers, and not those on [...]

    • http://popboxsocialmedia.com/dashboards/?p=752 List of Corporate Social Media Strategists, Corporate Community Managers in 2010 |

      [...] at using social technologies to communicate.  We honor them every fourth Monday of January on Community Manager Appreciation Day.  To keep the focus tight, this list is only of corporate community managers, and not those on [...]

    • http://twitter.com/Marijean Marijean

      Agreed – community manager may be the toughest job in any organization – that's why it's critical to get the right person in that role. http://www.standingpr.com/blog/entry/corporate_...

    • Marijean

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    • http://www.362point0.org/au-dela-du-community-manager/ Au delà du Community Manager ? | 362.0

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      While we agree with common manners to always thank someone after they’ve helped you, just Please take a moment to pause.. and think. Why would someone willingly go through the above mentioned challenges? Because of their passion to improve the company, and help customers have a better relationship. In many cases, a genuine ‘thank you’ can mean more than a yearly customer satisfaction survey. Take the time to recognize and thank the community manager that may have helped you while you during your time of need. Thans.

    • http://samsova.com/?p=94 The Community Manager Role Is Essential | samsova.com

      [...] been putting off a new post for a while now and was inspired by this post from Jeremiah Owyang on “Community Manager Appreciation Day”. Within the organization where I am employed the community manager role has evolved as an essential [...]

    • http://www.web-strategist.com/blog/2010/06/06/people-on-the-move-in-the-social-business-industry-june-6-2010/ People on the Move in the Social Business Industry: June 6, 2010 « Web Strategy by Jeremiah Owyang | Social Media, Web Marketing

      [...] Community Manager Appreciation Day (Every 4th Monday of Jan, yearly) [...]

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    • http://www.web-strategist.com/blog/2010/06/18/people-on-the-move-in-the-social-business-industry-june-18-2010/ People on the Move in the Social Business Industry: June 18, 2010 « Web Strategy by Jeremiah Owyang | Social Media, Web Marketing

      [...] Community Manager Appreciation Day (Every 4th Monday of Jan, yearly) [...]

    • http://misscommunitymanagement.com/?p=4 Community Manager vs. Social Strategist | Miss Community Management – Online Social Community Management Services

      [...] Community Managers at Corporations The  community manager is primarily externally facing, and interacts with customers as the public face of the company.  They are primarily customer advocates, evangelists, bloggers, community moderators,  and experts at using social technologies to communicate.  We honor them every fourth Monday of January on Community Manager Appreciation Day. [...]

    • http://www.web-strategist.com/blog/2010/07/11/people-on-the-move-in-the-social-business-industry-july-11-2010/ People on the Move in the Social Business Industry: July 11, 2010 « Web Strategy by Jeremiah Owyang | Social Media, Web Marketing

      [...] Community Manager Appreciation Day (Every 4th Monday of Jan, yearly) [...]

    • http://marketing.down247.com/people-on-the-move-in-the-social-business-industry-july-16-2010/ People on the Move in the Social Business Industry: July 16, 2010 | Simple, effective and affordable small business marketing

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    • http://affaholic.com/blog/people-on-the-move-in-the-social-business-industry-july-16-2010 People on the Move in the Social Business Industry: July 16, 2010 | Affaholic.com

      [...] Community Manager Appreciation Day (Every 4th Monday of Jan, yearly) [...]

    • http://www.treatmybrand.com/epharma/people-on-the-move-in-the-social-business-industry-july-16-2010/ People on the Move in the Social Business Industry: July 16, 2010 | Treat My Brand | Haider Alleg

      [...] Community Manager Appreciation Day (Every 4th Monday of Jan, yearly) [...]

    • http://www.treatmybrand.com/epharma/people-on-the-move-in-the-social-business-industry-august-4-2010/ People on the Move in the Social Business Industry: August 4, 2010 | Treat My Brand | Haider Alleg

      [...] Community Manager Appreciation Day (Every 4th Monday of Jan, yearly) [...]

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    • http://www.web-strategist.com/blog/2010/10/21/people-on-the-move-in-the-social-business-industry-oct-21-2010/ People on the Move in the Social Business Industry: Oct 21, 2010 « Web Strategy by Jeremiah Owyang | Social Media, Web Marketing

      [...] Community Manager Appreciation Day (Every 4th Monday of Jan, yearly) [...]

    • http://www.web-strategist.com/blog/2010/11/22/on-the-move-2/ People on the Move in the Social Business Industry: Nov 22, 2010 « Web Strategy by Jeremiah Owyang | Social Media, Web Marketing

      [...] Community Manager Appreciation Day (Every 4th Monday of Jan, yearly) [...]

    • http://socialmediamarketinghq.net/2010/11/people-on-the-move-in-the-social-business-industry-nov-22-2010/ Social Media Marketing HQ | Learn Social Media From the Industry's Brightest Minds » People on the Move in the Social Business Industry: Nov 22, 2010

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    • http://beta.sueontheweb.com/2010/01/happy-community-manager-appreciation-day.html Sue On The Web » Happy Community Manager Appreciation Day!

      [...] customer advocate willing to help regardless of where they are online.” …. read more on Jeremiah Owyang’s blog. Always a great advocate for Online Community Managers, he is spearheading a call to make today an [...]

    • http://www.web-strategist.com/blog/2010/12/20/second-annual-community-manager-appreciation-day-jan-24th-2011-cmad/ Second Annual Community Manager Appreciation Day: Jan 24th, 2011 (#CMAD) « Web Strategy by Jeremiah Owyang | Social Media, Web Marketing

      [...] time again this year, that on the fourth Monday of every January we recognize community managers. You can read about the first time we did this in 2010, thanking all those who are trying to make customer experiences online more human. Interestingly, [...]

    • http://socialmediamarketinghq.net/2010/12/second-annual-community-manager-appreciation-day-jan-24th-2011-cmad/ Social Media Marketing HQ | Learn Social Media From the Industry's Brightest Minds » Second Annual Community Manager Appreciation Day: Jan 24th, 2011 (#CMAD)

      [...] time again this year, that on the fourth Monday of every January we recognize community managers. You can read about the first time we did this in 2010, thanking all those who are trying to make customer experiences online more [...]

    • http://www.eliasonfamily.info/blog/?p=1130 Time to be Frank » Blog Archive » January 24 Celebrates the Original Social Customer Advocates

      [...] Jeremiah started the annual Community Manager Appreciation Day.  You can read his original post here or the announcement of the 2011 recognition day here.  This year the celebration will be January [...]

    • http://sueontheweb.com/2010/01/happy-community-manager-appreciation-day.html Happy Community Manager Appreciation Day!

      [...] customer advocate willing to help regardless of where they are online.” …. read more on Jeremiah Owyang’s blog. Always a great advocate for Online Community Managers, he is spearheading a call to make today an [...]

    • http://www.web-strategist.com/blog/2010/12/27/people-on-the-move-in-the-social-business-industry-dec-27-2010/ People on the Move in the Social Business Industry: Dec 27, 2010 « Web Strategy by Jeremiah Owyang | Social Media, Web Marketing

      [...] Community Manager Appreciation Day (Every 4th Monday of Jan, yearly) [...]

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    • http://www.briansolis.com/2011/01/from-community-management-to-command-centers/ From Community Management to Command Centers

      [...] Fast forward several years, the community manager has evolved into an industry standard position within the social media value chain, it is also the beneficiary of its own appreciation day. [...]

    • http://twitter.com/hueypriest erik martin

      I agree with almost all the challenges and points you’ve presented, but declaring an appreciation day rings false. It’s a wasteland out there for the most part, and I’m confident that the majority of communities out there are delighted to interact with any real person who gives a damn. I imagine community managers doing a good job receive more than their fair share of praise. It’s hardly a thankless job when done right. It’s a important role, but let’s save appreciation days for those that truly deserve it: police & firemen, assistants, and sys admins.

    • http://www.seniorm.com/community-manager-appreciation-day-dia-del-community-manager-24-de-enero-de-2011.html Community Manager Appreciation Day – Día del Community Manager, 24 de enero de 2011 – Senior Manager

      [...] 2010 un grupo de profesionales del Social Media y Community Management en EEUU liderados por Jeremiah Owyang, decidieron nombrar al cuarto lunes del mes de enero como: “Community Manager Appreciation [...]

    • http://redplasticmonkey.wordpress.com/2011/01/19/community-manager-appreciation-day-12411-cmad/ Community Manager Appreciation Day: 1/24/11 – #CMAD | Bill Johnston: Online Community Strategy

      [...] Jeremiah Owyang kicked this off last year by suggesting we take a day every year to celebrate and acknowledge folks who work as community managers and related roles like community strategist, community support, customer outreach… basically, anyone who has the job of reaching out to customers online and building and growing relationships. [...]

    • http://socialmediamarketinghq.net/2011/01/people-on-the-move-in-the-social-business-industry-jan-22-2010/ Social Media Marketing HQ | Learn Social Media From the Industry's Brightest Minds » People on the Move in the Social Business Industry: Jan 22, 2010

      [...] Community Manager Appreciation Day (Every 4th Monday of Jan, yearly) [...]

    • http://europeancommunitymanagers.com/2011/01/24/community-manager-appreciation-day-around-europe/ Community Manager Appreciation Day around Europe | European Community Managers

      [...] It’s Community Manager Appreciation Day today – you can read more about this celebration of the efforts all Community & Social Media Managers on Jeremiah Owyang’s blog. [...]

    • http://www.asourceofinspiration.com/2011/01/24/community-manager-appreciation-day/ Community Manager Appreciation Day

      [...] last year by Jeremiah Owyang, every 4th Monday of January “celebrates the efforts community managers around the world to [...]

    • http://blog.insites.be/?p=2765 Community Manager Appreciation Day 2011 at InSites Blog

      [...] was ‘Community Manager Appreciation Day‘! Several events took place in different cities around the globe. At InSites Consulting we [...]

    • Voice123

      Happy #CMAD! The article is appreciated by Voice123!

    • http://raczilla.com/2011/01/24/happy-community-manager-appreciation-day/ Happy Community Manager Appreciation Day! |

      [...] is the second annual Community Manager Appreciation Day.   This cool tradition was started last year by Jeremiah Owyang as a means of calling out awesome community managers whose passion for their [...]

    • http://www.internetadvantage.com/blog/marketing-social/dia-del-community-manager/ Día del community manager | Blog de Marketing Online | Internet Advantage

      [...] nuestra laica España, este día instaurado por un grupo de profesionales americanos coincide con Francisco de Sales, patrón de los periodistas y otros comunicadores.  ¿Es eso lo [...]

    • http://ingridkoehler.com/2011/01/thank-your-community-manager/ Thank your community manager

      [...] tells me it’s Online Community Manager appreciation day. Ummm… OK. I haven’t seen any cards for that on sale anywhere, maybe those are coming on [...]

    • http://eatdrinkandbemommy.wordpress.com/2011/01/24/how-is-community-management-like-motherhood/ How is community management like motherhood? « Eat, Drink and Be Mommy

      [...] my home life. I am very passionate about both. In honor of Community Manager Appreciation Day (read more here), I have crafted this piece to illustrate how they are [...]

    • http://www.clicker360.com/blog/2011/01/feliz-dia-a-los-community-manager/ Feliz dia a los Community Manager | Blog Clicker360 marketing digital, social media, internet, cultura digital

      [...] el año pasado en Estados Unidos por un grupo de profesionales del social media lidereados por Jeremiah Owyang que propusieron en conjunto con el día del periodista, se celebrara a todas las personas que [...]

    • http://adriemilia.wordpress.com/2011/01/24/el-dia-del-community-manager/ El día del Community Manager « El Blog de Adriemilia

      [...] in Relaciones Públicas y Comunicación Digital, Uncategorized Resulta que gracias a la idea de un Community Manager de Estados Unidos, desde 2010, el 24 de enero es el día del profesional de las redes sociales, el administrador de [...]

    • http://marcomonteiro.net/wp/blog/2011/01/24/inside-the-mind-of-a-community-manager/ Inside the mind of a Community Manager | marcomonteiro's – Blog

      [...] last year by Jeremiah Owyang, every 4th Monday of January “celebrates the efforts community managers do around the world to [...]

    • http://laurenoutloud.com/main/index.php/2011/01/24/a-cups-cmad-and-flavor-flavs-fried-chicken/ A-Cups, #CMAD, and Flavor Flav’s Fried Chicken. « laurenoutloud.com

      [...] more information on community management and social media jobs, Google it or read one of the many fabulous articles penned (er, keyed) today in honour of the [...]

    • http://jauladehierro.wordpress.com/2011/01/25/vendiendo-humo-a-proposito-del-dia-del-community-manager/ Vendiendo humo (A propósito del “Día del Community Manager”) « Jaula de Hierro

      [...] en la humanidad? ¿A quién beneficia la instauración del comiúnitimanagerismo? ¿Para qué celebrarle un día? Las respuestas se caen de obvias. No es una afán de mejorar las condiciones de relación entre [...]

    • http://www.soudhyder.com/?p=112 SoudHyder.com | Technologist | Futurist | Strategist » Blog Archive » Africa’s First CMAD; Community Managers Appreciation Day

      [...] 2. http://www.web-strategist.com/blog/2010/01/25/community-manager-appreciation-day-cmad-every-4th-mond… [...]

    • http://www.thesocialcmo.com/blog/2011/01/from-community-management-to-command-centers/ From Community Management to Command Centers | THE SOCIAL CMO Blog

      [...] Fast forward several years, the community manager has evolved into an industry standard position within the social media value chain; it is also the beneficiary of its own appreciation day. [...]

    • http://laurapthomas.x.iabc.com/2011/01/29/why-i-didnt-wish-anyone-a-happy-community-manager-appreciation-day/ LPT » Blog Archive » Why I Didn’t Wish Anyone a Happy Community Manager Appreciation Day

      [...] other special days because it’s fairly new.  Industry analyst and former community manager Jeremiah Owyang is championing it as a “time to pause, recognize, and celebrate the efforts community managers around the world [...]

    • http://socialmediamarketinghq.net/2011/02/nbc-interview-future-of-social-business-video/ Social Media Marketing HQ | Learn Social Media From the Industry's Brightest Minds » NBC Interview: Future of Social Business (Video)

      [...] are the roles in corporations who run the social programs? (community managers and corporate social [...]

    • http://socialmediamarketinghq.net/2011/02/people-on-the-move-in-the-social-business-industry-feb-13-2011/ Social Media Marketing HQ | Learn Social Media From the Industry's Brightest Minds » People on the Move in the Social Business Industry: Feb 13, 2011

      [...] Community Manager Appreciation Day (Every 4th Monday of Jan, yearly) [...]

    • http://pmiani.wordpress.com/2011/02/15/rv-web-strategy-by-jeremiah-2/ Rv: Web Strategy by Jeremiah « Paola Miani

      [...] Community Manager Appreciation Day (Every 4th Monday of Jan, yearly) [...]

    • http://www.web-strategist.com/blog/2011/03/01/people-on-the-move-in-the-social-business-industry-march-1-2011/ People on the Move in the Social Business Industry: March 1, 2011 « Web Strategy by Jeremiah Owyang | Social Media, Web Marketing

      [...] Community Manager Appreciation Day (Every 4th Monday of Jan, yearly) [...]

    • http://socialmediamarketinghq.net/2011/03/people-on-the-move-in-the-social-business-industry-march-1-2011/ Social Media Marketing HQ | Learn Social Media From the Industry's Brightest Minds » People on the Move in the Social Business Industry: March 1, 2011

      [...] Community Manager Appreciation Day (Every 4th Monday of Jan, yearly) [...]

    • http://www.web-strategist.com/blog/2011/03/18/people-on-the-move-in-the-social-business-industry-march-18-2011/ People on the Move in the Social Business Industry: March 18, 2011 « Web Strategy by Jeremiah Owyang | Social Media, Web Marketing

      [...] Community Manager Appreciation Day (Every 4th Monday of Jan, yearly) [...]

    • http://danieljohnsonjr.com/main/2011/03/the-evolution-of-crm-and-why-you-need-community-managers/ The Evolution of CRM And Why You Need Community Managers | Daniel Johnson, Jr.

      [...] in January I was reminded of CMAD: Community Manager Appreciation Day. The more I think about how CRM has evolved, the more I can see the need to have someone – or [...]

    • http://www.web-strategist.com/blog/2011/04/02/people-on-the-move-in-the-social-business-industry-april-2-2011/ People on the Move in the Social Business Industry: April 2, 2011 « Web Strategy by Jeremiah Owyang | Social Media, Web Marketing

      [...] Community Manager Appreciation Day (Every 4th Monday of Jan, yearly) [...]

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    • http://www.web-strategist.com/blog/2011/04/13/people-on-the-move-in-the-social-business-industry-april-13-2011/ People on the Move in the Social Business Industry: April 13, 2011 « Web Strategy by Jeremiah Owyang | Social Media, Web Marketing

      [...] Community Manager Appreciation Day (Every 4th Monday of Jan, yearly) [...]

    • http://www.web-strategist.com/blog/2011/04/01/on-the-move-3/ on the move « Web Strategy by Jeremiah Owyang | Social Media, Web Marketing

      [...] Community Manager Appreciation Day (Every 4th Monday of Jan, yearly) [...]

    • http://www.web-strategist.com/blog/2011/05/01/people-on-the-move-in-the-social-business-industry-may-1-2011/ People on the Move in the Social Business Industry: May 1, 2011 « Web Strategy by Jeremiah Owyang | Social Media, Web Marketing

      [...] Community Manager Appreciation Day (Every 4th Monday of Jan, yearly) [...]

    • http://www.web-strategist.com/blog/2011/05/20/people-on-the-move-in-the-social-business-industry-may-20-2011/ People on the Move in the Social Business Industry: May 20, 2011 « Web Strategy by Jeremiah Owyang | Social Media, Web Marketing

      [...] Community Manager Appreciation Day (Every 4th Monday of Jan, yearly) [...]

    • http://farlandgroup.com/blog/community-manager-appreciation-day-thank-you/ HOME

      [...]  StumbleUpon |  &nbspdelicious  Last year, Jeremiah Owyang started Community Manager Appreciation Day #CMAD, held on the 4th Monday of January.  It may seem unnecessary on first blush, but Community [...]

    • http://www.web-strategist.com/blog/2011/06/20/people-on-the-move-in-the-social-business-industry-june-20-2011/ People on the Move in the Social Business Industry: June 20, 2011 « Web Strategy by Jeremiah Owyang | Social Media, Web Marketing

      [...] Community Manager Appreciation Day (Every 4th Monday of Jan, yearly) [...]

    • http://benworldwide.com/people-on-the-move-in-the-social-business-industry-may-20-2011/ People on the Move in the Social Business Industry: May 20, 2011 | benworldwide

      [...] Community Manager Appreciation Day (Every 4th Monday of Jan, yearly) [...]

    • http://benworldwide.com/people-on-the-move-in-the-social-business-industry-june-20-2011/ People on the Move in the Social Business Industry: June 20, 2011 | benworldwide

      [...] Community Manager Appreciation Day (Every 4th Monday of Jan, yearly) [...]

    • http://www.web-strategist.com/blog/2011/07/03/people-on-the-move-in-the-social-business-industry-july-3-2011/ People on the Move in the Social Business Industry: July 3, 2011 « Web Strategy by Jeremiah Owyang | Social Media, Web Marketing

      [...] Community Manager Appreciation Day (Every 4th Monday of Jan, yearly) [...]

    • http://www.web-strategist.com/blog/2011/07/10/people-on-the-move-in-the-social-business-industry-july-10-2011/ People on the Move in the Social Business Industry: July 10, 2011 « Web Strategy by Jeremiah Owyang | Social Media, Web Marketing

      [...] Community Manager Appreciation Day (Every 4th Monday of Jan, yearly) [...]

    • http://www.web-strategist.com/blog/2011/07/19/people-on-the-move-in-the-social-business-industry-july-19-2011/ People on the Move in the Social Business Industry: July 19, 2011 « Web Strategy by Jeremiah Owyang | Social Media, Web Marketing

      [...] Community Manager Appreciation Day (Every 4th Monday of Jan, yearly) [...]

    • http://www.web-strategist.com/blog/2011/07/31/people-on-the-move-in-the-social-business-industry-july-31-2011/ People on the Move in the Social Business Industry, July 31, 2011 « Web Strategy by Jeremiah Owyang | Social Media, Web Marketing

      [...] Community Manager Appreciation Day (Every 4th Monday of Jan, yearly) [...]

    • http://www.web-strategist.com/blog/2011/08/12/people-on-the-move-in-the-social-business-industry-august-12-2011/ People on the Move in the Social Business Industry, August 12, 2011 « Web Strategy by Jeremiah Owyang | Social Media, Web Marketing

      [...] Community Manager Appreciation Day (Every 4th Monday of Jan, yearly) [...]

    • http://www.web-strategist.com/blog/2011/08/27/people-on-the-move-in-the-social-business-industry-august-27-2011/ People on the Move in the Social Business Industry, August 27, 2011 « Web Strategy by Jeremiah Owyang | Social Media, Web Marketing

      [...] Community Manager Appreciation Day (Every 4th Monday of Jan, yearly) [...]

    • http://adriemilia.com/2011/01/24/el-dia-del-community-manager/ El día del Community Manager

      [...] que gracias a la idea de un Community Manager de Estados Unidos, desde 2010, el 24 de enero es el día del profesional de las redes sociales, el administrador de [...]

    • http://www.web-strategist.com/blog/2011/09/19/people-on-the-move-in-the-social-business-industry-sept-19-2011/ People on the Move in the Social Business Industry, Sept 19, 2011 « Web Strategy by Jeremiah Owyang | Social Media, Web Marketing

      [...] Community Manager Appreciation Day (Every 4th Monday of Jan, yearly) [...]

    • http://beta.piehead.com/SYC001/happy-community-manager-appreciation-day-wait-what-day/ Happy Community Manager Appreciation Day! Wait, what day? | Syncapse

      [...] read about the first community manager day, click here. [...]

    • http://www.web-strategist.com/blog/2011/10/05/people-on-the-move-in-the-social-business-industry-oct-5-2011/ People on the Move in the Social Business Industry, Oct 5, 2011 « Web Strategy by Jeremiah Owyang | Social Media, Web Marketing

      [...] Community Manager Appreciation Day (Every 4th Monday of Jan, yearly) [...]

    • http://www.web-strategist.com/blog/2011/10/24/people-on-the-move-in-the-social-business-industry-oct-24-2011/ People on the Move in the Social Business Industry, Oct 24, 2011 « Web Strategy by Jeremiah Owyang | Social Media, Web Marketing

      [...] Community Manager Appreciation Day (Every 4th Monday of Jan, yearly) [...]

    • http://www.web-strategist.com/blog/2011/11/06/people-on-the-move-in-the-social-business-industry-nov-6-2011/ People on the Move in the Social Business Industry, Nov 6, 2011 « Web Strategy by Jeremiah Owyang | Social Media, Web Marketing

      [...] Community Manager Appreciation Day (Every 4th Monday of Jan, yearly) [...]

    • http://www.web-strategist.com/blog/2011/11/12/people-on-the-move-in-the-social-business-industry-nov-12-2011/ People on the Move in the Social Business Industry, Nov 12, 2011 « Web Strategy by Jeremiah Owyang | Social Media, Web Marketing

      [...] Community Manager Appreciation Day (Every 4th Monday of Jan, yearly) [...]

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      [...]Community Manager Appreciation Day #CMAD (Every 4th Monday of Jan) « Web Strategy by Jeremiah Owyang | Social Media, Web Marketing[...]…

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      [...]Community Manager Appreciation Day #CMAD (Every 4th Monday of Jan) « Web Strategy by Jeremiah Owyang | Social Media, Web Marketing[...]…

    • http://socialmediabuildingblocks.wordpress.com/2011/01/21/community-manager-appreciation-day-thank-you/ Community Manager Appreciation Day: Thank You! « Social Media Building Blocks

      [...] year, Jeremiah Owyang started Community Manager Appreciation Day #CMAD, held on the 4th Monday of January. It may seem unnecessary on first blush, but Community Managers [...]

    • http://www.web-strategist.com/blog/2011/12/06/people-on-the-move-in-the-social-business-industry-dec-6-2011/ People on the Move in the Social Business Industry, Dec 6, 2011 « Web Strategy by Jeremiah Owyang | Social Media, Web Marketing

      [...] Community Manager Appreciation Day (Every 4th Monday of Jan, yearly) [...]

    • http://www.web-strategist.com/blog/2011/12/18/people-on-the-move-in-the-social-business-industry-dec-18-2011/ People on the Move in the Social Business Industry, Dec 18, 2011 « Web Strategy by Jeremiah Owyang | Social Media, Web Marketing

      [...] Community Manager Appreciation Day (Every 4th Monday of Jan, yearly) [...]

    • http://www.web-strategist.com/blog/2012/01/16/people-on-the-move-in-the-social-business-industry-jan-16-2011/ People on the Move in the Social Business Industry, Jan 16, 2011 « Web Strategy by Jeremiah Owyang | Social Media, Web Marketing

      [...] Community Manager Appreciation Day (Every 4th Monday of Jan, yearly) [...]

    • http://www.managingcommunities.com/2012/01/19/celebrate-community-manager-appreciation-day-2012-with-dell-and-me-on-google/ Celebrate Community Manager Appreciation Day 2012 with Dell (and Me) on Google+ » ManagingCommunities.com

      [...] third annual Community Manager Appreciation Day, originally started by Jeremiah Owyang, will be celebrated on January [...]

    • http://hosting.exactbot.com/news/2012/01/22/community-manager-appreciation-day-2012/ eXactBot Hosting Solutions » Community Manager Appreciation Day 2012

      [...] is the 3rd Annual Community Manager Appreciation day. Originally founded back in 2010 by Jeremiah Owyang, the 4th Monday of January has since become a day to both thank Community Managers and to enjoy [...]

    • http://infuseon.wordpress.com/2012/01/23/aujourdhui-cest-le-community-manager-appreciation-day-cmad/ Aujourd’hui, c’est le “Community Manager Appreciation Day” #CMAD | Blog d'in-fuseon

      [...] C’est Jeremiah Owyang du groupe de recherche Altimeter qui a lancé cette initiative de reconnaissance  de ce nouveau métier et surtout des personnes qui, derrière leurs écrans réinventent les relations clients avec passion. Voici la traduction du message de Jeremiah Owyang aux employeurs de Community managers: “C’est la passion pour améliorer l’entreprise et aider à créer une meilleure relation clients. Dans de nombreux cas, un sincère “Merci” peut signifier plus qu’une étude annuelle de satisfaction clients. Prenez le temps de reconnaître et remercier le community manager qui vous a peut-être aider dans des moments de nécessité”. [...]

    • http://technology.plidd.com/community-manager-appreciation-day-2012/ Community Manager Appreciation Day 2012 – Plidd Technology | Plidd Technology

      [...] is the 3rd Annual Community Manager Appreciation day. Originally founded back in 2010 by Jeremiah Owyang, the 4th Monday of January has since become a day to both thank Community Managers and to enjoy [...]

    • http://feedproxy.google.com/~r/readwriteweb/~3/c-55owtB2oc/community_manager_appreciation_day_2012.php Community Manager Appreciation Day 2012

      [...] is the 3rd Annual Community Manager Appreciation day. Originally founded back in 2010 by Jeremiah Owyang, the 4th Monday of January has since become a day to both thank Community Managers and to enjoy [...]

    • http://networqscience.com/blog/?p=63023 Community Manager Appreciation Day 2012 — NetworqScience Blog

      [...] is the 3rd Annual Community Manager Appreciation day. Originally founded back in 2010 by Jeremiah Owyang, the 4th Monday of January has since become a day to both thank Community Managers and to enjoy [...]

    • http://info.bizandtech.net/community-manager-appreciation-day-2012 Community Manager Appreciation Day 2012 | BizAndTech Newswire

      [...] By admin – Posted on 23 January 2012 Today is the 3rd Annual Community Manager Appreciation day. Originally founded back in 2010 by Jeremiah Owyang, the 4th Monday of January has since become a day to both thank Community Managers and to enjoy [...]

    • http://techdiem.com/2012/01/23/community-manager-appreciation-day-2012/ Community Manager Appreciation Day 2012 | TechDiem.com

      [...] Appreciation Day 2012 January 23, 2012Today is the 3rd Annual Community Manager Appreciation day. Originally founded back in 2010 by Jeremiah Owyang, the 4th Monday of January has since become a day to both thank Community Managers and to enjoy [...]

    • http://cristinariesen.wordpress.com/2012/01/23/happy-community-manager-appreciation-day/ Happy Community Manager Appreciation Day! « Cristina Riesen

      [...] we are celebrating the 3rd Community Manager Appreciation Day today, I thought it was the perfect timing for a chat with one of the Swiss leading actors of this [...]

    • http://www.web-strategist.com/blog/2012/01/23/a-worldwide-salute-to-community-managers-cmad/ A Worldwide Salute to Community Managers « Web Strategy by Jeremiah Owyang | Social Media, Web Marketing

      [...] 2010 Annual Community Manager Appreciation Day [...]

    • http://www.mediabistro.com/10000words/9-ways-to-celebrate-community-manager-appreciation-day_b10180 9 Ways To Celebrate Community Manager Appreciation Day – 10,000 Words

      [...] you know Jan. 23, 2012 is the third annual Community Manager Appreciation Day (CMAD)? How are you celebrating the community manager in your [...]

    • Pporsche

       Happy day to all collegues!

    • http://contently.com/blog/happy-community-management-day/ Happy Community Management Day! | The Content Strategist

      [...] you know Jan. 23, 2012 is the third annual Community Manager Appreciation Day? image via Social Media [...]

    • http://negociosymercadeo.info/2012/01/big-hoots-pro-tips-for-community-manager-appreciation-day-cmad/ Big Hoots & Pro Tips for Community Manager Appreciation Day #CMAD « Desarrollo Personal « Negocios y Mercadeo

      [...] a group of social media minded types including analyst Jeremiah Owyang, put forth the idea of a day to recognize the unique challenges [...]

    • http://negociosymercadeo.info/2012/01/big-hoots-pro-tips-for-community-manager-appreciation-day-cmad/ Big Hoots & Pro Tips for Community Manager Appreciation Day #CMAD « Desarrollo Personal « Negocios y Mercadeo

      [...] a group of social media minded types including analyst Jeremiah Owyang, put forth the idea of a day to recognize the unique challenges [...]

    • https://telligent.com/company/news/b/teamblog/archive/2012/01/23/cmad-kudos-to-all-community-managers-helping-to-manage-and-grow-communities.aspx Telligent

      [...] annual Community Manager Appreciation Day (CMAD). According to Wikipedia, Altimeter Group Analyst Jeremiah Owyang first initiated this day in 2010. CMAD takes place every fourth Monday of January as a way to “recognize and celebrate the [...]

    • http://luisangelespinoza.com/redes-sociales/2012/hoy-se-celebra-el-dia-del-community-manager-pero-que-es-un-community-manager/ Hoy se celebra el día del Community Manager. Pero que es un Community Manager? | Luis Angel Espinoza

      [...] 4to Lunes del mes de Enero se celebra el Community Manager Appreciation Day (día de apreciación al administrador de comunidades), en este 2012 se celebra por tercer año [...]

    • http://www.webuzz.ro/blog/?p=191 Community Manager Appreciation Day : we > buzz blog

      [...] a fost fix pe 23 ianuarie, ieri. Aceasta zi este sarbatorita din anul 2010, iar initiatorul ei este Jeremiah Owyang, Industry Analyst la Altimeter [...]

    • http://www.socialmediacompass.net/2012/01/menager-na-onlajn-zaednica-community-manager/ Дали застапуваш бренд? – Денес е Community Manager Appreciation Day 2012 | SocialMedia Compass

      [...] по ред (секој 4ти понеделник во Јануари), започнат од Jememiah Owyang во 2010, главен извршен директор во консултантската куќа за [...]

    • http://itsgettingridiculous.wordpress.com/2012/01/25/happy-community-manager-appreciation-day/ Happy Community Manager Appreciation Day | It's Getting Ridiculous

      [...] Manager Appreciation Day is today. What’s a Community Manager, you say? According to Jeremiah Owyang, the creator of CMAD, it’s basically a customer advocate willing to help, whether it’s on Twitter, Facebook, [...]

    • http://outspokenmedia.com/branding/community-manager-burn-out/ How To Avoid Community Manager Burn Out | Outspoken Media

      [...] was Community Manager Appreciation Day, an online event started by Jeremiah Owyang three years ago to honor and recognize those who fight [...]

    • http://www.web-strategist.com/blog/2012/01/31/people-on-the-move-in-the-social-business-industry-jan-31-2011/ People on the Move in the Social Business Industry, Jan 31, 2011 « Web Strategy by Jeremiah Owyang | Social Media, Web Marketing

      [...] Community Manager Appreciation Day (Every 4th Monday of Jan, yearly) [...]

    • http://darinrmcclure.wordpress.com/2012/02/01/people-on-the-move-in-the-social-business-industry-jan-31-2011/ People on the Move in the Social Business Industry, Jan 31, 2011 « The Good Life In San Clemente – Darin R. McClure

      [...] Community Manager Appreciation Day (Every 4th Monday of Jan, yearly) [...]

    • http://noteasytoforget.com/2012/01/happy-community-manager-appreciation-day-an-infographic-in-your-honor/ Happy Community Manager Appreciation Day…An Infographic In Your Honor!

      [...] in 2010 by Jerimiah Owyang, Community Manager Appreciation Day is a day where the world is called upon to acknowledge who you [...]

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