A Worldwide Salute to Community Managers
Categories: CMAD, Community ManagerPosted on January 23rd, 2012It’s the third annual Community Manager Appreciation Day (every fourth Monday of Jan) and I’d like to salute the folks working on the front lines at companies big and small leading the charge.
These folks are critical in the change as companies have moved from the static website to the dynamic human focused social business we’re seeing across every agency.
Charged with the following four key responsibilities: a community advocate, brand evangelist, savvy online communicator, and involved in shaping future products and services they’ve got their hands full. This exciting new role is common at many companies within the social media team, see composition of a social media team, and how community managers fit in.
Yet despite the sexyness of the modern day community manager job, these roles aren’t just “playing on Facebook all day”. They’re plagued with dealing with customer issues after hours (the “burnout”) , and on weekends, learning to manage undesirable community members, and trying to balance the needs of customers and sometimes conservative corporations unwilling to lean towards social.
Despite the upsides, and challenges, there’s a bright future for this role, as they learn to measure based on business goals, tap into the emerging outsourcing service providers, and extend beyond marketing and support to helping define future products based on real-time customer feedback.
A salute to you, Community Managers!
Related Resources
- Get engaged, converse with the #CMAD tag on Twitter.
- Wikipedia’s recognition of CMAD
- 2011 Annual Community Manager Appreciation Day
- 2010 Annual Community Manager Appreciation Day
- Next year, CMAD will be Jan 28th, 2013, mark your calandar
People on the Move in the Social Business Industry, Jan 16, 2011
Categories: Career, On the movePosted on January 16th, 2012Mark you Calendars now that Community Manager Appreciation Day is coming this coming Jan 23rd, please salute your community professionals.
Both the submissions on this job announcement board, as well as available social media positions at corporations continue to pour in. In this continued digest of job changes, I like to salute those that continue to join the industry in roles focused on social media, see the archives, which I’ve been tracking since Q4, 2007.

People on the Move in the Social Business Industry:
- Len Devanna joins Ant’s Eye View as Vice President, Social Business Strategy Assisting clients in their journey to become a fully-engaged enterprise. I’ve known Len for many years, and have always been impressed, congrats!
- Paul Fabretti joins Brazen PR as Director of Digital Agency Board Director with oversight of the digital direction of the agency, best-practice community management, consultancy, insights and reporting and monitoring and services provided
- Jon Burg joins Champions Oncology as Dir Consumer Advocacy & Experience Manage consumer communications, lead generation marketing, business analytics and consumer experience design.
- Erika Blanchard joins VIPdesk as Manager of Digital Marketing and Social Media Handles all digital marketing and social media for VIPdesk and many of the world’s premium brands
- Joy Hays joins Texas Instruments as World Wide Social Media Program Manager efine, execute and deploy social media web applications
- Jay Blum joins Panasonic Energy Corporation of America as Marketing Manager Develop and launch social media marketing infrastructure
- Laura Dinneen joins BLOOM Worldwide as Senior Strategist Social business strategy and insight
- Samantha Loveland joins Yammer as Vice President, Worldwide Customer Engagement In her new role, Loveland will lead Yammer’s Customer Success, Implementation Engineering and Support teams and will report to Chief Customer Officer David Obrand.
- Dave Olson is promoted at HootSuite as VP Community Dave Olson oversees HootSuite’s international community building strategy. His portfolio also includes marketing, communications, media outreach, public relations, collateral creation, localization and support at HootSuite.
- Angel Gonzalez Ideagoras, Social Media in Healthcare Founder & CEO Foster the adoption of Social Media in the Pharma Industry
- David Pessah joins Thrillist.com Senior Marketing Manager, Social Media Oversee Thrillist’s strategy & presence on all applicable social platforms.
- Nick Valente joins Verizon Wireless Associate Director Social Media National strategy and implementation of Social Media
- Ben Watson joins HootSuite as VP Marketing Ben joins HootSuite to champion the overall departmental strategy and leadership function for the marketing department.
- Tee Twyford joins Tommy Hilfiger Europe Community Manager Looking after social media strategy, analysis and implementation for Tommy Hilfiger Europe
- James Rumble joins HootSuite VP of Finance As VP of Finance, James will be responsible for strategic financial planning, forecasting, cash management, business rationalisation, and reporting for HootSuite’s finance and accounting department.
- Daan Jansonius joins Social Embassy Brand Engagement Manager Daan will be responsible for a number of key clients and help them develop and implement their long term social media strategies
- Virginia Miracle joins Spredfast as Executive Vice President of Professional Services, Vriginia is responsible for expanding and overseeing Spredfast’s Professional Services organization.
- Kristal Ferchau joins Ant’s Eye View as Director, Social Business Strategy Assisting clients in their social engagement journey.
- Anthony Garcia join sAnt’s Eye View as Senior Consultant, Social Business Strategy Assisting clients in their social engagement journey.
- Brian Hsi joins Ant’s Eye View as Director, Social Business Strategy Assisting clients in their journey to become a fully-engaged enterprise.
- Cathryn Rowe joins Ant’s Eye View as Designer Rowe will focus on content layout and data visualization to build Social Engagement Playbooks for clients.
- Brandie Feuer joins Bath & Body Works as Director of Marketing, Social and Mobile Focused on social and mobile leadership across the organization
- Chris Maher joinsHouse Party as CEO Leading the launch of House Party’s new digital platform
Submit a new hire:
Seeking a job?
- See the Web Strategy Job Board, which includes paid submissions from the top brands in the world.
- Community Manager jobs by Jake McKee
- Social Media Jobs by Chris Heuer
- Social Media jobs, filtered by SimplyHired
- Social Media Job Network by James Durbin
- 25 places to find social media jobs by Deb Ng
Additional Resources:
- Community Manager Facebook Group
- Community Manager Appreciation Day (Every 4th Monday of Jan, yearly)
- List of corporate web strategists and community managers for 2010
- List of agencies and consultants by Altimeter Group
- Social Media Headhunter: Career advice, job postings and services
- New Media Hire community by Jim Long and team
Please congratulate the new hires by leaving a comment below.
People on the Move in the Social Business Industry, Dec 18, 2011
Categories: Career, On the movePosted on December 18th, 2011Mark you Calendars now that Community Manager Appreciation Day is coming this Jan, please salute your community professionals.
Both the submissions on this job announcement board, as well as available social media positions at corporations continue to pour in. In this continued digest of job changes, I like to salute those that continue to join the industry in roles focused on social media, see the archives, which I’ve been tracking since Q4, 2007.

People on the Move in the Social Business Industry:
- Matt Dickman joins Weber Shandwick as EVP, Social Business Innovation, based out of Texas
- Paul Fabretti joins Brazen PR as Director of Digital Agency with oversight of the digital direction of the agency, best-practice community management, consultancy, insights and reporting and monitoring and services provided
- Jon Burg joins Champions Oncology as Dir Consumer Advocacy & Experience Manage consumer communications, lead generation marketing, business analytics and consumer experience design.
- Erika Blanchard joins VIPdesk as Manager of Digital Marketing and Social Media Handles all digital marketing and social media for VIPdesk and many of the world’s premium brands
- Joy Hays joins Texas Instruments as World Wide Social Media Program Manager and will define, execute and deploy social media web applications
- Jay Blum joins Panasonic Energy Corporation of America as Marketing Manager Develop and launch social media marketing infrastructure
- Laura Dinneen joins BLOOM Worldwide as Senior Strategist Social business strategy and insight
- Samantha Loveland joins Yammer as Vice President, Worldwide Customer Engagement. In her new role, Loveland will lead Yammer’s Customer Success, Implementation Engineering and Support teams and will report to Chief Customer Officer David Obrand.
- Dave Olson is promoted at HootSuite as VP Community Dave Olson oversees HootSuite’s international community building strategy. His portfolio also includes marketing, communications, media outreach, public relations, collateral creation, localization and support at HootSuite.
Submit a new hire:
Seeking a job?
- See the Web Strategy Job Board, which includes paid submissions from the top brands in the world.
- Community Manager jobs by Jake McKee
- Social Media Jobs by Chris Heuer
- Social Media jobs, filtered by SimplyHired
- Social Media Job Network by James Durbin
- 25 places to find social media jobs by Deb Ng
Additional Resources:
- Community Manager Facebook Group
- Community Manager Appreciation Day (Every 4th Monday of Jan, yearly)
- List of corporate web strategists and community managers for 2010
- List of agencies and consultants by Altimeter Group
- Social Media Headhunter: Career advice, job postings and services
- New Media Hire community by Jim Long and team
Please congratulate the new hires by leaving a comment below.
Slides & Video: Climb the Social Business Hierarchy of Needs (LeWeb Keynote, 2011)
Categories: SpeechPosted on December 7th, 2011I’m thrilled to return as a keynote speaker at LeWeb for the third time in a row. While I’ve shared these same findings on social business at conferences in the US, I’m pleased to finally present in EMEA. We found that despite companies running to open social media accounts, internally, companies are ill-prepared. Yes, that’s right, it’s time to return to basics and focus on building a scalable infrastructure –before jumping into adopting social tools.
I’ve embedded both the slides from the keynote as well as the report (original post here) which it’s based off of below, feel free to widely share. Also, I’m thankful for the broader research team which includes Christine Tran and Andrew Jones.
Above: Here’s the 20 minute video. I added it a few days later.
The original report, which the high level slides are loosely based on are below, which includes 63 interviews, survey of 144 enterprise class corporations, and analysis of 50 case studies.
Additional Discussions:
- Econsultancy covers the speech and citing the research findings.
- Fotopedia took some interesting photos
- SimplyZesty covers the research findings, focused on number of social media accounts
- The Conversation Manager says it’s worth watching
- Orange, a French Telecom company was at the event with their own booth, and covered my presentation as well as with George Colony, my former CEO at Forrester
- Becky Cortino writes’ “This is a fast-paced presentation, interspersed with Jeremiah’s PowerPoints, punctuated with excellent case examples”
- Stephen Chabot shares the slides (French)
- Coverage of Social Business (Dutch)
- Olaf Molenaar shares the presentation, thank you! (Dutch)
- Dutch Cowboys mention the speech (Dutch)
- Live coverage and commentary of the presentation (Portuguese)
- This infographic lists the top discussions and speakers at LeWeb
- Marketing Facts took a video from side stage, and uploaded, thanks(Dutch)






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