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Second Annual Community Manager Appreciation Day: Jan 24th, 2011 (#CMAD)

Categories: CMAD, Social MediaPosted on December 20th, 2010

Last year was the first time we’ve recognized the folks on the front lines connecting with customers in a human way using online tools. It’s that time again this year, that on the fourth Monday of every January we recognize community managers. You can read about the first time we did this in 2010, thanking all those who are trying to make customer experiences online more human.

Interestingly, one CEO of a social media vendor teased me for starting this off last year, gently ribbing me “wow I have so many community managers, do I have to all give them raises?”, I replied, “It’s about appreciation, as we know they internally have to harbor a lot of emotional customers, endless work schedule, and are contacted from all types of accounts to help customers”.

It’s simple to do: On Community Manager Appreciation Day (Jan 24th, 2011), just send a genuine thank you to those (at your company, or someone who has helped you as a customer) that are working to make a difference in how companies build relationships with their customers.

Update: Citi’s Frank Eliason is behind this idea, Dell’s Bill Johnston, Heather Strout at the Farland Group, Alison a Community lead at Cisco, as well as Telligent, with interesting commentary actual community managers in this  Social Media Club interview.

Physical Events Around the World:

North America

Europe

Middle East

Africa

Asia

  • ?

Note: this started off with Boston kicking it off, where there are many community related companies, which quickly spread around the tech hot spots in NY, Austin, SF and then beyond.

This entry was posted on Monday, December 20th, 2010 at 2:01 am and is filed under CMAD, Social Media. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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  • http://www.fsuama.com/?p=2943 Second Annual Community Manager Appreciation Day: Jan 24th, 2011 (#CMAD) « Savvyhua

    [...] View full post on Top Social Media Minds [...]

  • http://www.eliasonfamily.info/blog/?p=1130 Time to be Frank » Blog Archive » January 24 Celebrates the Original Social Customer Advocates

    [...] Day.  You can read his original post here or the announcement of the 2011 recognition day here.  This year the celebration will be January 24, 2011.  Please use the day to recognize community [...]

  • Josh

    Love it! Josh Pelz – Social Media Manger – Gansevoort Hotel Group

  • http://www.facebook.com/people/Jeremiah-Owyang/503291522 Jeremiah Owyang

    Nice to meet you Josh!

  • sarahkayhoffman

    I love this! I never knew about this day, but I sure do now. It's marked on my calendar! Thanks so much!

  • paul__sullivan

    Jeremiah, congrats on keeping the #CMAD acknowledgements going! It wasn't that long ago that you (and I mean you) could list all the community managers in a reasonably short post ;-)

    Do you know if anyone has considered establishing an awards program for community managers?

  • Jane Hiscock

    This is a great idea Jeremiah and we will not only give appreciation to our community managers but will reach out to our clients to do the same! Keep us posted.
    Jane

  • http://twitter.com/blogworld Blog World Expo

    Do you think this will ever be as big as Secretary’s day?….. (Ahem its Adminstrative Professionals day now)

    Kudos to you Jeremiah for again being a leader.

  • Anonymous

    This rocks, Jeremiah! Thank you for promoting this idea; I will be promoting it online as well! Need a way to have a virtual Thank You party… all of us Community Managers get together online and the same time and have a toast?

  • http://www.jennalanger.com/ Jenna Langer

    Would love more info on the SF/SV event, and I’m happy to help!

  • http://web-strategist.com/blog Jeremiah Owyang

    There are probably more admins than CMs out there.

  • http://web-strategist.com/blog Jeremiah Owyang

    Yes let’s toast them!

  • http://web-strategist.com/blog Jeremiah Owyang

    Announcing soon.

  • http://tiffanymonhollon.com/blog Tiffany Monhollon

    Excited to see the traction this is getting!

  • Anonymous

    As good fortune would have it, I’ll be in town that night. I plan to be there!

  • Anonymous

    As good fortune would have it, I’ll be in town that night. I plan to be there!

  • http://twitter.com/rhappe Rachel Happe

    We (The Community Roundtable) have thought about doing an award but… think it recognizes one at the expense of others. We’d be interested in your opinion on this though. We also found it challenging to compare community managers – they work in so many different contexts. Challenging.

  • Ryan Koke

    Community Manager Appreciation Day?????? Do they all get trophies too? #WeUsedToMakeSteelInThisCountry

  • http://web-strategist.com/blog Jeremiah Owyang

    Only trophies made from steel?

  • http://twitter.com/loriaustex Lori Witzel

    Jeremeiah, I’d like to learn more about the Austin event…how can I help?

  • http://web-strategist.com/blog Jeremiah Owyang

    Cool, link added!

  • http://web-strategist.com/blog Jeremiah Owyang

    Contact the organizer you can see the sponsors on the eventbrite. In particular Gerardo Dada is leading the charge. Find him here (I’ve worked on projects with him for years, he’s really great)

    http://twitter.com/gerardodada

  • http://web-strategist.com/blog Jeremiah Owyang

    Contact the organizer you can see the sponsors on the eventbrite. In particular Gerardo Dada is leading the charge. Find him here (I’ve worked on projects with him for years, he’s really great)

    http://twitter.com/gerardodada

  • http://web-strategist.com/blog Jeremiah Owyang

    Glad to have you, I’ll buy you a drink as you do a great job connecting to your customers at Liveworld.

  • http://web-strategist.com/blog Jeremiah Owyang

    Glad to have you, I’ll buy you a drink as you do a great job connecting to your customers at Liveworld.

  • http://flavors.me/40deuce 40deuce

    I don’t want to be the one to tell my boss that there’s a day to appreciate me (well, more than most days). Can someone make sure he knows about this? :) (kidding)

    Cheers,
    Sheldon, community manager for Sysomos

  • http://www.seniorm.com/community-manager-appreciation-day-dia-del-community-manager-24-de-enero-de-2011.html Community Manager Appreciation Day – Día del Community Manager, 24 de enero de 2011 – Senior Manager

    [...] Web Strategy [...]

  • http://www.soudhyder.com Soud Hyder

    Nairobi will be hosting a community managers as well. Details to follow.

  • http://www.seniorm.com/ven-a-celebrar-tu-dia-community-manager-day-barcelona.html Ven a celebrar tu Día – Community Manager Day Barcelona – Senior Manager

    [...] lunes 24 de enero celebramos contigo el Día del Community Manager. Este día ya se celebra en otras latitudes, pero en España será la primera vez… ¿vienes? [...]

  • http://redplasticmonkey.wordpress.com/2011/01/19/community-manager-appreciation-day-12411-cmad/ Community Manager Appreciation Day: 1/24/11 – #CMAD | Bill Johnston: Online Community Strategy

    [...] on Monday – I’ve cribbed a partial list from Jeremiah’s blog (be sure to see his post for the most recent list): Physical Events Around the World (from Jeremiah Owyang’s [...]

  • http://web-strategist.com/blog Jeremiah Owyang

    That’s great Pedro!

  • http://web-strategist.com/blog Jeremiah Owyang

    That’s great Pedro!

  • http://web-strategist.com/blog Jeremiah Owyang

    Wow, very cool.

  • http://web-strategist.com/blog Jeremiah Owyang

    That’s great Pedro!

  • http://web-strategist.com/blog Jeremiah Owyang

    Wow, very cool.

  • http://web-strategist.com/blog Jeremiah Owyang

    Wow, very cool.

  • Anonymous

    Jeremiah,

    Thanks so much for supporting community managers. Your support can only help us to connect with and help teach other community managers. Having been in this business for over four years, I can tell you that meeting other community managers/community strategists and learning from them is the only way I have learned and taught others to be good at what we do. It is such a challenging and rewarding field and I love the fellow community managers I have met along this journey. I’ll be at the #CMAD in Austin, celebrating with and meeting others in my field.

    Thanks again,
    Heather | @heatherjstrout

  • http://www.freshnetworks.com/blog/2011/01/community-manager-appreciation-day-good-bad-ugly/ Community manager appreciation day: the good, the bad and the ugly | Social media agency London | FreshNetworks blog

    [...] the second annual community manager appreciation day just around the corner, I thought it would be a good time to sit back and take a look at he pros [...]

  • http://blogs.hillandknowlton.com/hank/2011/01/23/job-of-the-year-community-manager/ H&K London's Blog » Blog Archive » Job of the Year: Community Manager

    [...] so much a tangible icon of the changes in corporate communication that 24 January has been anointed Community Manager Appreciation Day. They can be high powered famous or everyday people, but as a topic the buzz keeps building (even [...]

  • http://www.web-strategist.com/blog/2011/01/23/wrap-up-of-2nd-annual-community-manager-day-voices-around-the-world-cmad/ Wrap Up of 2nd Annual Community Manager Day: Voices Around the World #CMAD « Web Strategy by Jeremiah Owyang | Social Media, Web Marketing

    [...] First of all, see all the regions around the globe and the companies and individuals that backed the… [...]

  • http://socialmediamarketinghq.net/2011/01/wrap-up-of-2nd-annual-community-manager-day-voices-around-the-world-cmad/ Social Media Marketing HQ | Learn Social Media From the Industry's Brightest Minds » Wrap Up of 2nd Annual Community Manager Day: Voices Around the World #CMAD

    [...] First of all, see all the regions around the globe and the companies and individuals that backed the… [...]

  • Paul

    thanks for calling this out!

  • http://blog.sysomos.com/2011/01/24/hats-off-to-community-managers/ Hats Off to Community Managers « Sysomos Blog

    [...] is Community Manager Appreciation Day, although I suspect few community managers will be given a [...]

  • http://oneforty.com/blog/oneforty-news-roundup-creating-your-social-media-policy/ oneforty News Roundup: Creating Your Social Media Policy | oneforty blog

    [...] don’t forget, it’s Community Manager Appreciation Day! We’re celebrating in Boston. What are you doing to learn more about the field of community [...]

  • http://www.soudhyder.com/?p=109 SoudHyder.com | Technologist | Futurist | Strategist » Blog Archive » Community Mangers Appreciation Day | #CMAD #CMADNBO

    [...] The is 2nd Annual CMAD and Africa’s first, so it will be nice to see you make a bit of history, make the most of [...]

  • http://musingsfromtheprworld.wordpress.com/2011/01/24/five-essential-twitter-tools-for-community-managers-2/ Five essential Twitter tools for Community Managers « musings from the PR world

    [...] or Follow, My Tweeple, PR, reporting, tools, Tweetdeck, TweetStats, Untweeps by Joey Ng It’s Community Manager Appreciation Day today so what better than to mark the occasion with a post on essential tools that every Community [...]

  • http://socialmediaboston.org/?p=265 Boston Community Manager Appreciation Day

    [...] OneForty, Social Media Club Boston, Awareness, Communispace, Fresh Ground Communications and The Community Roundtable organized this celebration of Community Manager Appreciation Day. [...]

  • http://confessionsofamoderator.wordpress.com/2011/01/25/its-good-to-feel-appreciated/ It’s good to feel appreciated « CONFESSIONS OF A MODERATOR
  • http://pipinghotnews.com/?p=579 Happy Community Manager Appreciation Day, Antinous, Avram and Felton! | Piping Hot News!

    [...] Second Annual Community Manager Appreciation Day: Jan 24th, 2011 (#CMAD) [...]

  • http://joshdrescher.com/2011/01/26/community-manager-appreciation-day/ Community Manager Appreciation Day | Rev. Dr. Joshua S. Drescher

    [...] I missed Community Manager Appreciation Day by a day this year. In my defense, I don’t currently HAVE a Community Manager keeping track [...]

  • http://blog.sysomos.com/2011/01/27/3085/ Feeling Appreciated on Community Manager Appreciation Day « Sysomos Blog

    [...] mentioned on our blog earlier this week, Monday was the 2nd Annual Community Manager Appreciation Day (CMAD). The day of celebration was the idea of Jeremiah Owyang who understood that community [...]

  • http://marc.digitalcitymechanics.com/2011/01/29/end-of-january-11-blogging/ Marc’s Voice » End of January ’11 blogging

    [...] Community moderator day [...]

  • http://huguesrey.wordpress.com/2011/01/31/five-essential-twitter-tools-for-community-managers-%c2%ab-musings-from-the-pr-world/ Five essential Twitter tools for Community Managers « musings from the PR world « I am a Bridge (Hugues Rey Blog)

    [...] It’s Community Manager Appreciation Day today so what better than to mark the occasion with a post on essential tools that every Community Manager should equip themselves with. [...]

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  • http://terainfo.net/2011/01/feliz-dia-a-todos-los-community-manager/ ¡¡¡Feliz día a todos los Community Manager!!! | Terainfo

    [...] 2010 cuando un grupo de profesionales del Social Media y Community Management en EEUU liderados por Jeremiah Owyang, decidieron nombrar al cuarto lunes del mes de enero como: “Community Manager Appreciation [...]

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