List of Social Computing Strategists and Community Managers for Enterprise Corporations 2008 –Social Media Jobs and Professionals
If you’re interested in jobs for this space, please read the “on the move” posts.
Understanding how companies staff, organize, and prepare for social media/computing is one of my top interests personally and professionally. Having been a former Online Community Manager at Hitachi Data Systems, I want to make sure companies do it right. I’m often asked which companies have one of the two emerging roles, (companies love to benchmark against their peers) so I’ve decided to start a list, not only to back my research, but also for those wanting to show to their companies “hey this is starting to happen for real”.
The first role is the Social Computing Strategist, the second is the Community Manager, although the titles vary, and sometimes it’s a part-time function, there’s clearly a trend as corporations staff.
It’s important to note, that in the end, these skills (the ability to communicate online) will disperse and grow to many employees. Generation Y comes to us with these abilities built it as a “digital natives”– yet the need to organize will still occur, it’s a knee jerk reaction to every corporation.
This list, which I realize is going to be a lot of work, will be an ongoing index of these professionals, I will only do this for a limited time (probably till end of 2008, or until I can’t scale).
Requirements
Unlike a wiki, I will be vetting this list to ensure quality. Kindly leave a comment but first read the requirements:
1) This is your full time (and current) job even if you have a variation on the title –you are not a consultant. Sure, you do more than social media alone, but the organization realizes you’re on point as the expert.
2) You’re at a large corporation, in fact, a Fortune 5000 company, or you’ve over 1,000 employees. I can easily list out thousands of community managers at startups, but I’m trying to demonstrate how large corporations are moving forward.
3) Provide reference: You must provide your title, and a link to your blog/profile/linkedin that indicates your role and title, perhaps a post that announced your title or intentions.
4) Indicate which role you are, a Strategist (inward focused) Community Manager (externally focused), or Research of Product focused (developing a social media product/service for sale)
5) This is primarily for external efforts with customers and prospects –not internal
6) If you do not meet the requirements to meet this list, you can create your own, and I’ll prominently link to it.
I’ve you’re a social media professional (at a smaller company, agency, startup) I’ve a list for everyone on my “on the move” posts.
Ongoing List of Social Computing Strategists at Enterprise Corporations
The Social Media Strategist, whose job is to lead the internal charge, develops the program, gains resources, convinces management, and measures success.
Key differentiator for this group? They are primarily internally focused program managers.
Technology
Ken Kaplan, Broadcast and New Media Manager, Global Communications Group at Intel Corporation Bob Pearson, Vice President, Communities & Conversations at Dell Chris James’s Experience, Social Media & Community Strategist, Advanced Micro Devices Gunjan Rawal, Worldwide marketing manager at Intel Software Network Adam Christensen, Social Media Manager, IBM Corporation Bryan Rhoads, Sr. Digital Strategist at Intel Corporation Brian Ellefritz, Sr. Mgr, Social Media Marketing at Cisco Systems Todd Watson, Social Media and Search Marketing Manager, IBM Software Group Rawn Shaw, CoE Lead - Social Software Programs & Enablement at IBM Vanina Delobelle, Global Product Director, Monster Jeanette Gibson, Director of New Media, Cisco Systems Karen Synder, New Media Program Manager, Verisign Marc Sirkin, Sr. Marketing Manager - The Microsoft CIO Network at Microsoft LaSandra Brill, Manager, Web & Social Media Marketing at Cisco Systems Tac Anderson, Social Media - CRM - Search, HP Adam Gartenberg, Team Lead, Social Marketing Initiatives at IBM Christopher Haro’s Experience, Social Media Manager, Premiere Global Services Justin Kestelyn, OTN Editor-in-Chief, Oracle Richard Binhammer, Senior Manager, Dell Deanna Bell, New Media Program Manager, Cisco Dave Mastronardi, Program Manager / Implementation Architect at Raytheon Jamie Pappas, Social Media Strategist, Evangelist, and Enterprise Community Manager, EMC Michael Brito, Global Social Media Manager, Intel Annie Rodkins, Social Media Manager, Intel Lorna Li, Web Marketing Manager , Social Networking & Social Media, SalesForce Kelly Colgan, Media Relations Specialist at APC Dan Schawbel, Social Media Specialist, EMC Bob Duffy, Senior Social Media Strategist, Intel Mark Yolton, Senior Vice President, SAP Community Network, SAP Steve Mann, GVP, Social Media & Customer Experience Strategy, SAP Bob Duffy, Senior Social Media Strategist, Intel Fred “Fritz” Alberti, Senior Manager of Social Media, Salem Communications Tilly McLain, Community Manager, MyBlogLog, Yahoo Diane Davidson, Sr. Manager of Customer Success and Community Program, Cisco, the WebEx Technology group Rick Reich, Sr. Mgr, Social Media & Technologies, Citrix Systems Rachel Makool, Sr. Director, Community Development, eBay Electronics
Mark Squires, Head of Social Media Communications, Nokia Marcie Cohen, Sr. PR Manager, Sony Electronics Hospitality
Cassandra Jeyaram, Social Marketing Manager for InterContinental Hotels Group Automotive
Chris Barger, Director, Global Communications Technology, General Motors Scott Monty, Digital & Multimedia Communications Manager, Ford Motor Company Christopher Barger, GM Director of Global Communications Technology, General Motors Sylvia Marino, Executive Director Community & Social Media Operations, Edmunds.com Inc. Airline
Paula Berg, Public relations specialist, Nuts about Southwest Blog, Southwest Airlines Brian Lusk, Manager Customer Communication, Nuts about Southwest Blog, Southwest Airlines Morgan Johnston, Manager Corporate Communication, JetBlue Airways Alma Dayawon, Electronic Communications Manager, The Boeing Company Aerospace
Ariel Waldman, NASA CoLab program coordinator Finance and Insurance
Ed Terpening, VP of Social Media Marketing at Wells Fargo Matthew Anchin, Vice President, Online Communications, American Express Christine Morrison, Social Media Marketing Manager at Intuit’s Consumer Group Scott Wilder, GM - Online Communities at Small Business Division, Intuit Paula Drum, Vice President, Marketing, H&R Block Alan Edgett, Sr. Director of Advanced Marketing Systems, Experian Interactive Justin Gibbs, Online Marketing Strategist, Manager, Experian Consumer Direct Annalie Killian, Director of Collaboration, Intranet, Communication and Innovation at AMP Shawn Morton, Senior Consultant for Social Media at Nationwide Insurance Matt Anchin, Vice President, Online Communications, American Express Matthew Lehman ,Web Experience Director, Progressive Insurance Consumer Products
Jim Deitzel, Sr. eMarketing Manager at Newell Rubbermaid Lindsay Lebresco, Public Relations & Social Media Manager at Graco Children’s Products/Newell Rubbermaid Bert DuMars, Vice President E-Business & Interactive Marketing, Newell Rubbermaid Retail
Todd Feldman, Sr Manager, Emerging Marketing Channels, Circuit City Stores, Inc. Stephanie Pike, Manager, Content and Community, Circuit City Stores, Inc. Gary Koelling, Sr Mgr Social Technology, Best Buy Steve Bendt Sr. Manager of Social Technology, Best Buy Denise Garciano, Online Content & Community Specialist, PacSun Research
Yemil Martinez, Director, New Media Marketing and Web Strategy, Institute for International Research (IIR) a subdivision of Informa Michele Frost, Director, Web Marketing at Forrester Research Heathcare
Marcus Frank, UX Strategist & Creative Director, National Cancer Institute Burt Lum, Business Relationship Manager, HMSA Shwen Gwee, Lead Business Analyst, Health Informatics and New Media at Vertex Pharmaceuticals Media Gaming and Entertainment
Jessica Baker, Marketing Manager, Interactive Media, American Greetings Interactive Michael Hall, Community Product manager, ABC.com Charles Miller, Director, Inbound E-mail Operations and Blog Outreach, DIRECTV, Inc. Eby Ghafarian, Manager, Product Engagement & Community Development at Hachette Filipacchi Media (Elle.com, caranddriver.com, roadandtrack.com) Jean Fahmy Director, Director, Digital strategies, Transcontintental Media Jason Richman, Director, Digital Product Strategy, NBC Universal Daniel Thornton, Community Marketing Manager at Bauer Consumer Media Charles E. Miller, Director, Inbound E-mail Operations and Blog Outreach, DIRECTV, Inc.
Agency
Shiv Singh, Vice President, Social Media & Global Strategic Initiatives, Avenue A Razorfish Brad Mays, Senior Vice President (Social Media), Fleishman-Hillard Jon Burg, Emerging Channels Specialist with Digitas
Services
James Davidson, Web Strategist, Creative Services & Branding, Manpower
Ongoing List of Community Managers at Enterprise Corporations
The Community Manager, who’s job is to primarily be a community advocate is a social media user, and is externally focused, they are primarily the face to the online community. As companies scale, I expect to see these types or roles appear often for each product group at larger companies, they often report directly to the strategist or at least have a dotted line.
Key differentiator for this group? They are primarily an externally (customer/community) facing role.
Technology
Lionel Menchaca, Community Manager, Dell Anton Chiang, Web Communities Manager, Juniper Networks Lacy Kemp, Social Media Communications Specialist at RealNetworks Stephen Spector, Sr. Program Manager, Xen.org Community, Citrix Vishal Ganeriwala, Sr. Manager of Citrix Developer Network, Citrix Amie Paxton, Channel Community Manager, Dell Angela LoSasso, Community & blogs strategist, HP Tom Diederich, Social Media/Web Community Manager, Cadence Systems Bill Pearson Bill, Manager, Intel Software Network, Intel Josh Hilliker, Community Manager of the vPro Expert Center, Intel Robyn Tippins, Community Manager, Yahoo! Developer Network at Yahoo! John Summers, Community Manager at NetApp Mario Sundar, Community Evangelist at LinkedIn Tom Ablewhite, Community Manager, Thomson Reuters Craig Cmehil, Community Manager for the SAP Developer Network Lou Ordorica, Social Media Producer at Sun Microsystems John Earnhardt, Senior manager, media relations and blogger in chief, Cisco Systems Deirdre Walsh, Community Manager at National Instruments Rachel Luxemburg, Community Manager at Adobe Aaron Tersteeg, Software Developer Community, Intel Josh Bancroft, Software Developer Community, Intel Jeff Moriarty, Software Developer Community, Intel Cathy Ma, Yahoo Community Manager, Yahoo Europe Shashi Bellamkonda, Social Media Swami , Network Solutions Ian Kennedy, Product Guy, MyBlogLog, Community Manager, Yahoo David Kim, Manager, Online Marketing and Communities at Symantec Marilyn Pratt, Community Evangelist, SAP Labs Scott Jones, Community Manager and Content Strategist, SDN at SAP Labs Badsah Mukherji, Sr. Community Manager at VMware Jon Mountjoy, Community Manager & Editor-In-Chief at Salesforce Senior Director, OTN & Developer Programs Oracle Jake Kuramoto, Oracle Apps Labs, Oracle USA Kelly Feller, Web Marketing Manager leading the IT Community site Open Port, Intel Erica Kuhl, Sr. Producer & Community Manager, Salesforce.com Community Aaron Tersteeg, Community Manager (Multi-core Development) Intel Software Network, Intel Jeff Moriarty, Community Manager (mobility) for the Intel Software Network, Intel Alison Bolen Editor, Sascom voices blog, SAS Melissa Daniels, Community Manager for All-Star group for Yahoo! Messenger, Yahoo! Amy Barton, Strategic Programs Manager, Intel Software Network, Intel Holly Valdez, Community Manager, Cisco, the WebEx Technology group Electronics
Ray Haddow, Blogger Outreach, Nokia Charlie Schick, Lead on Nokia corporate blog, Nokia Media, Gaming, Entertainment
Kellie Parker, Online Community Manager at Sega
Kristopher Shaw, Community Manager at MTV Networks UK EM Stock, Senior Community Manager at Sony Online Entertainment Katie Hamlin, Community Manager, Fodors.com, Random House Justin Korthof, Community Manager at Microsoft David Cushman, Digital Development Director, Bauer Consumer Media UK Laurent Courtines, Community Manager at Games.com AOL Research
John Cass, Online Community Manager, Forrester Research Finance
Scott Moore, Senior Online Community Manager at Schwab Learning Nancy Zimmerman, Bank Evangelist, Citizens Bank of Canada Jose Antonio Gallego, Community Manager at BBVA (Spain) Amy Worley, Director, Marketing Manager, HR Block Fran Sansalone, Community Manager for the Open Calais Web Service, Thomson Reuters Automotive
Karen Spiegler, Community Manager, Edmunds.com, Inc. Alicia Dorset, Blog editor, General Motors Retail
Slaton Carter, Online Community Development Manager, Whole Foods Market Winnie Hsia, Online Community Moderator, Whole Foods Market Consumer Goods
Jennifer Cisney, Chief Blogger, Kodak Agriculture
Christopher Paton, Social Media Team Lead, Monsanto
Ongoing List of Social Media Researchers and Social Media Product Managers
It’s become evident there are other roles within large enterprises that focus on Social Computing, in fact, these folks are researchers, analyzing online behavior or creating specs for future products. Expect large enterprise software companies to offer these features in their product suites in the coming future.
Key differentiator for this group? They are researching or building social media products that will be brought to market.
Technology
Jonathan Grudin, Principal Researcher, focused on the adoption of emerging (social computing) at Microsoft Marc Davis, Social Media Guru, Yahoo! Corporation Kingsley Joseph, Sr. Manager, Successforce.com & IdeaExchange, SalesForce Jamie Greenly, Product Line Director Salesforce Ideas at Salesforce.com Lawrence Liu, Senior Technical Product Manager for Social Computing, Microsoft SharePoint Frank Gruber, Principal Product Manager for AOL in the social networking & platforms group, AOL
Alan Lepofsky, Senior Strategist at Socialtext Filiberto Selvas, Social Media Strategy Director at Avenue A Razorfish Marty Collins, Sr Product Marketing Manager, Social Media Strategist Windows/Windows Live, Microsoft Matthias Zeller, Group Product Manager, Project Genesis, Adobe Systems Moz Hussain, Director of Product Management, Unified Communications Group, Microsoft Corporation Suzanne Minassian, Product Manager for IBM Lotus Connections, IBM Steven Tedjamulia, Sr. Business Product Manager at Vignette Corporation Dan Truax, General Manager for the Microsoft Server and Tools Online (STO) group, Microsoft Dick Costolo, Social Media, Google
Related Resources
I’ve kick started this list with a few that I know, please be detailed in the comments, as I’ll be reviewing to ensure accuracy. If you’re seeking a job, or wanting to hire folks, start with my “on the move” series of posts. Also see the New PR Wiki list of CEO blog. Shel Israel’s Global Survey of interviews on text and video have stories of many of these folks. Mario Sundar has a list of community mangers of all industries and sizes. Connie Benson left this list of community managers on twitter.
What and How to Submit
First, read the requirements stated above. Then submit Name, Title, Company, Which category (see descriptions), URL to bio that describes body of work. I prefer a link to your LinkedIn account that shows your role, as well as description of social media program or project.
If you’re shy, send me an email at jeremiah_owyang@yahoo.com, subject line should be “social media role” (I get hundreds of emails every day)
Update June 24: Bear with me, this is a major undertaking and I’m reviewing each entry. I also found quite a few comments being withheld by wordpress, I approved the ones I could find (using keywords to filter 25,000 spam comments). Please, carefully read the requirements before submitting, some I cannot add due to volume. If you wanted to create a list for SMB or internal folks, I’m happy to link to it.
Also, someone I respect suggested that this list is ‘outing’ those that may not want to be bombarded by vendors, most of these are submissions, and all records are public and found on LinkedIn. The kickoff list was a handful of people that were cited in public reports, who blog, or were in books. If you don’t want you name on here, simple email me and I’ll have it removed.
July 30th: Over a month since I started this list, it continues to grow and grow. I think we’ve gotten past the major influx, and now just a trickle of users are being added.
Sample:
I’d like to nominate:
Jeremiah Owyang, Online Community Manager, Hitachi Data Systems
(link)
He fits the Community Manager role.
Jeremiah,
I’m the social media communications manager at IBM… which is a kind of hybrid of the two roles you describe. Quite candidly, there are MANY people at IBM involved at many levels in this space (how else would it be at IBM?).
But here you go:
Adam Christensen, Social Media Communications Manager, IBM Corporation
http://www.linkedin.com/in/adamchristensen
Full-time Community Manager at Thomson Reuters.
Specific focus on our client developer network.
http://www.linkedin.com/in/tomablewhite
OK, my computer crashed about the time I submitted this last time… so not sure if it went through or if my computer ate my comment. If not, and the comments are just moderated, forgive the repeat!
I’m the social media manager at IBM. Based on your descriptions of the two roles, it’s a bit of a hybrid between the two. Frankly, there are a lot of people involved in social media at IBM, but at the corporate wide level, you can use my name.
Adam Christensen, Social Media Communications Manager, IBM
http://www.linkedin.com/in/adamchristensen
Greetings, Jeremiah. Thanks for starting this list. I’m executive director of communications at Skidmore College in Saratoga Springs, NY and am the founder of a social network (of sorts) called ProfNet — an online community of 14,000 public relations officers dedicated to connecting reporters with expert sources (http://www.profnet.com). I’ve also just launched a group in Facebook — the College Social Media Study — with the aim of connecting college PR people in need of information about social networks with social-network vendors and experts. Please join us if you’re interested. We’re at: http://www.facebook.com/home.php#/group.php?gid=20299145518
Thanks…
Dan
Hi Jeremiah,
For your list of social computing strategists whose job is to lead the internal charge, develop the program, gain resources, convince management, and measure success, you can add my name:)
Vanina Delobelle, Global Product Director, Monster
http://www.linkedin.com/in/vaninadelobelle
Cheers.
Thanks Dan
Hi Jeremiah,
For your list of Social Computing Strategists whose job is to lead the internal charge, develop the program, gain resources, convince management, and measure success you can add my name
Vanina Delobelle, Global Product Director, Monster
http://www.linkedin.com/in/vaninadelobelle
Cheers.
Hi Jeremiah,
For some reasons my comment cannot be displayed so I write it again:
Vanina Delobelle, Global Product Director, Monster
http://www.linkedin.com/in/vaninadelobelle
Seems like Intel is taking this seriously. I’ve done searches in LinkedIn, added a few more.
Great resource! A marketing vp at Siemens forwarded me the link just as I’m about to board a flight to give a speech on future work requirements / IT needs for Gen Y. I’ll be sure to pass along the link during my presentation.
Some people are having a hard time posting here, be sure to email me if you can’t comment
Wordpress often vets first time commenters.
Thanks for including me in the list, Jeremiah. My actual title at Ford will be Digital & Multimedia Communications Manager
Scott, done.
Please help me to spread the word about this list.
Great list, Jeremiah. We have dedicated social media folks in marketing and communications at Cisco. I am the Director of New Media at Cisco. I report into our SVP of Corporate Communications. My team oversess our online communications (our online press room - http://newsroom.cisco.com) and new media programs (blogging, video, podcasts, virtual worlds, etc.).
Btw - loved your Hawaii pics…I am planning a trip in August and can’t wait!
Best,
Jeanette
Thanks Jeannette, if you’ve any community managers to submit, that would be great also.
Hawaii, oh I miss it.
Great project, Jeremiah! I am Emerging Solutions Lead focused on internal social media strategy at SAP.
Hi Jeremiah, my name is Natalie Hanson, I work at SAP in Global Business Operations. My current title is Director of Emerging Solutions, User Experience, & Portal Operations. I work within a KM competency center that is responsible for enabling sales & marketing employees. Within my part of SAP we are just getting started in this space, but my charter is to build out this area (Emerging Solutions= Social Media). In addition to my 10 years of business experience at SAP, I have a PhD in Anthropology. For fun I manage a couple of online communities at the intersection of applied social sciences & design. Best, Natalie
I’m nominally EIC/Senior Director Oracle Technology Network, but more or less “manage” (if that can be said - oxymoronic) the Oracle Technology end-user community.
Hey Jeremiah -
Thanks for including me on the list! I had to pass off the social media part of my job when I transitioned to product development but I left it in the capable hands of Paula Berg (Public relations specialist) and Brian Lusk (Manager Customer Communication).
Thanks for the shout out!
Angela
Nomination/vote: Justin Kestelyn, OTN Editor-in-Chief and Head Dude, http://www.oracle.com/technology/
Sorry, Justin–just saw this article or I’d have nominated you first. Justin also started the Oracle ACE program which is a network of hand-picked community evangelists. http://www.oracle.com/technology/community/oracle_ace/index.html
I’m the Community Manager for the SAP Developer Network (http://sdn.sap.com) and Marilyn Pratt is the Community Manager for the Business Process Expert Community (http://bpx.sap.com)
Thanks all I updated (Southwest) and added the others.
What about strategists that work on behalf of the Fortune 5000 via agencies (PR, Marketing, and Advertising)? I’m sure there are more of those than internal people.
Jeremiah, props for putting this list out there. I’ve already been friended by one of my peers and hope to connect with others as well. We all appreciate you helping us brand guys build up our skills and networks. Thanks again from all of us here at Cisco.
Jeremiah,
A former colleague of mine Deirdre Walsh is the Community Manager at National Instruments (http://www.ni.com/). Her role includes online strategy , customer user groups and pr and she’s the face for the flagship software product on myspace, facebook, twitter etc. You can find her on twitter as @deirdrewalsh.
Kamran - @kamrans on twitter
Justin
That list would be too large for me to start, this is enough for me to take on. If you wanted to create such a list, please do so and I’ll link to it.
Brian, It’s a pleasure to see you all, looking forward to stopping by, let’s grow together.
Jeremiah - you forgot me! : )
Michael Brito, Global Social Media Manager, Intel
Thanks for adding me to the list! I manage a team of folks and we are responsible for creating and executing Social Media Marketing plans that include things like Facebook, Twitter, Blogging, etc.
I’d also like to nominate the following people:
Norys Trevino, Collaboration Solutions Manager at Cisco
Michael Brito, Social Media Consultant at Intel
[…] you haven’t seen Jeremiah Owyang’s current list (many of you probably had because you read his blog and if you don’t you should), but just in […]
Thanks for adding me to the list! There’s actually a team of us here in the Service Provider Marketing group that are focused on creating and executing Social Media Marketing Plans.
Also I’d like to nominate Norys Trevino, Collaboration Solutions Manager at Cisco - http://www.linkedin.com/in/ntrevino
Hi Jeremiah,
I’m the social media strategist at Omniture. I’m on the PR team.
http://twitter.com/brianwatkins
http://www.linkedin.com/in/brianjwatkins
Hi Jeremiah,
I’d like to nominate my client Lindsay Lebresco from Graco Children’s Products.
Lindsay is the PR and Social Media Manager and the lead blogger at the Graco Baby Blog (blog.gracobaby.com).
Here is a link to her LinkedIn profile: http://www.linkedin.com/in/lindsaylebresco
And if you Google ‘Graco Blog’ you’ll get an indication of her excellent work!
Hi Jeremiah,
Count me in under “Social Media Researcher” please. I work with Kingsley Joseph at salesforce.com on the Successforce online customer community & social media marketing. My role includes:
- Enterprises social networking
- Social Media Marketing
- Social Media research
- New technology acquisition (social applications)
- Search engine optimization - Social SE)
More info on my LinkedIn profile: http://www.linkedin.com/in/lornali
Cheers,
Lorna
Hi Jeremiah (second time I’m trying to post this, apologies if it’s a repeat),
I’d like to nominate my client Lindsay Lebresco, PR and Social Media Manager for Graco Children’s Products.
Graco are a division of Newell Rubbermaid and the launch of their corporate blog earlier this year took the tally of Fortune 500’s blogging to over 10%. Lindsay is the lead blogger for the Graco Baby Blog (blog.gracobaby.com) and manages Graco’s wider social media strategy.
As a proof point, here is her LinkedIn account: http://www.linkedin.com/in/lindsaylebresco
Thanks! Great list!
What about a list of social media strategists at non-profit organizations? That would be an interesting list.
Laura
We could make lists till the cows come home! If you do it, I’ll link to it.
Michael, got you, wasn’t sure if you were a consultant or a full time employee, now we know you’re full-time.
Added!
Hello Jeremiah,
please add me to the Social Media Product Manager list.
Matthias Zeller, Group Product Manager, Project Genesis, Adobe Systems
Links:
http://matthiaszeller.com/blog
http://blogs.adobe.com/mashup
http://www.linkedin.com/in/zeller
Thanks,
Matthias
Earlier this evening, taking a walk through the past fantastic, I spidered Computer Professionals for Social Responsibility (CPSR), as much as anything to get a sense of how such a fine organization withered on the vine. In the last newsletter they commented on how they were having to lay off staff.
The story of my life, watching my peers getting laid off while others made their fortunes.
Some say history is value neutral. *shrug* I say, not alone, that it’s written by the victors.
But then I’m the sort who thinks that “winning” isn’t everything.
cheers
–bentrem
Jeremiah, I am a Community Manager at Adobe. I’m in the Developer Relations group and my current focus is the Adobe User Group program.
This could become the chio pet of a blog post where it keeps growing and growing every day, week, month, year. What I really like about this is that I’m getting to see and meet new colleagues from other companies. I can certainly add more names from Intel like Open Port community maven Kelly Feller, Tools and Approach dynamo Bob Duffy, BlogMamma Annie Rodkins, Software Developer Community wise men Aaron Tersteeg, Josh Bancroft and Jeff Moriarty… But what I see here in the growing list are so many people I’d like to meet in person. Summer wine party at Jeremiah’s?
Ken
I sent you an email, need some additional info. Thanks, it’s so hard to keep track of all that Intel is doing.
Sure, summer wine party at my house for the internets!
Anyone who is going to submit, here’s what I’m looking for
What to Submit
Name, Title, Company, Which category (see descriptions), URL demonstrating body of work
Hi Jeremiah,
You listed me under technology as the IBM New Media Lead, which I was till December last year. I started my own “social media” consulting company called Blackline on January 1, 2008. I cover European clients from Brussels.
I know my former IBM colleague Chris Barger is responsible for new media. You can find his profile here: http://www.linkedin.com/pub/2/a/8a0
Hi Jeremiah!
Loving your list.
I’m Rudy Bachraty, Social Media Guru at Trulia.com
My role focusses on both Inward and Outward social media initiatives and strategies.
About Trulia:
Trulia is the fastest growing real estate site according to Comscore and we recently won the 2008 People’s Voice Webby award.
My online business card:
http://www.retaggr.com/Card/trulia
My Profile on Trulia:
http://www.trulia.com/voices/profile/Real_Estate_Pro-New_York-95271/
My welcome post on Trulia Blog:
http://www.truliablog.com/2008/02/01/rudy-joins-trulia/
Looking forward to learning more about everyone on your list.
Best,
Rudy
Philippe Borremans
Thanks for stopping by, I went off your LinkedIn Profile, I guess I mis-read it or it needs to be updated. I’ll update the post.
Rudy
Thanks, I hear a lot of great things about Trulia. Is Trulia an enterprise company? some define that as 1000+ employees or a Fortune 5000 firm. Wishing you all the best in your pursuits.
Hi Jeremiah!
Currently, we have 75 trulians on the team and growing fast….
Thanks for your well wishes.
Rudy
Rudy, this is impressive growth, thanks for stopping by. Keep on growing and learning.
Hi Jeremiah,
As always, you are bringing community awareness and the people behind that together. Here is my info
Name: Shashi Bellamkonda
Title: Social Media Swami ( Yes thats eactly what my business card says.I had a internal contest to give me a title !)
Company: Network Solutions (http://www.networksolutions.com)
Category : Technology
Main focus is on Community and Customer outreach and I am the public face of the company in the social media.
URL : http://www.solutionsarepower.com
Linkedin : http://linkedin.shashi.name
Shashi, added
Hi Jeremy,
what better choice than Ken Kaplan to start off the list!
-Annie
Annie Rodkins, Social Media Manager, Intel - and everyone check out http://blogs.intel.com!
Annie, for what it’s worth, I hunted online, but didn’t find your online profile. Thanks for helping here, you were on my mind.
Hi Jeremiah
Nominating myself:
Filiberto Selvas
Social Media Strategist
Microsoft Office Live
Senior Product Manager, Online Community Programs (overseeing community management, moderation and influencer programs)
www.filibertoSelvas.com
www.officelivecommunity.com
Jeremiah my stats:
Steve Mann, GVP, Social Media & Customer Experience Strategy
company: SAP
links: http://ablebrains.typepad.com/ablebrains/social_media/index.html
http://www.linkedin.com/in/stevenmann
Focus: Improving the experience customers have with SAP via smart internal and external application of Web 2.0
correction: www.myofficelivecommunity.com
Another nomination:
Name: Frank Gruber
Title: principal product manager for AOL in the social networking & platforms group
Company: AOL(http://my.aol.com)
Category : Technology
URL : http://www.somewhatfrank.com/ http://techcocktail.com
I added Frank, thanks
Hi Jeremiah — thanks for including me on the list. I’m no longer with AOL (I’m consulting on my own for social media and online community), so I don’t fit under the criteria at this time.
hmmm, am wondering how I can make that list?
In the meantime for everyone that is a community manager & wants to connect via twitter (saving you/me time!) - here’s a wiki - I added a section for Community Managers
http://www.web-strategist.com/blog/2008/06/20/list-of-social-computing-strategists-and-community-managers-for-large-corporations-2008/
JKO please share with your network on Twitter so we can get people connected - thanks!
how about if I put the correct link?! (must be Sunday!)
http://twitterpacks.pbwiki.com/New-Media%2C-Social-Media#CommunityManagerPack
Forgot to add my Twitter,
www.twitter.com/badgergravling
Name: Dan Thornton
Title: Community Marketing Manager
Company: Bauer Consumer Media
Category : Media
Focus: Consumer facing community led innovation and marketing, combined with internal strategy and evangelism
URL : http://www.thewayoftheweb.net
You’ve got Wordpress automatically flagging anything with 2 URLs in, from what I can see happening… might make it tricky or confusing for anyone to include their URL, and their LinkedIn address…
Jeremiah:
Your missing some key leaders in the space. At least ones that we are working with.
Find me tomorrow at Forrester’s Fin. Svs. Forum in NY - participating in Pete’s panel for an update.
Blake
Visible Technologies
Blake, will do.
Dan, I’m scanning comments in akismet to make sure.
Hi Jeremaiah; Interesting list. I believe I fit the bill (and I work with Blake Cahill at Visible).
name; Marty Collins
Title: Sr Product Marketing Manager, Social Media Strategist Windows/Windows Live
Company; Microsoft
Category: Technology
Focus; leading Social Media Strategy and evangelising that strategy to internal groups, including securing budget and exec approval; publicly facing role sharing strategy and collaborating with other industry strategists
I just approved a bunch of comments that were with held, give me time to add them to the list. This is time consuming.
Thanks for adding me to the list, Jeremiah!
If you are taking names of the folks leading the charge for social media as an internal collaborative suite of tools - i.e. Enterprise 2.0, then I am the Enterprise Social Media Program Manager for Intel. See link for latest blog post discussing some of my work http://communities.intel.com/openport/blogs/it/2008/06/09/the-best-social-tools-don-t-make-a-social-enterprise. LinkedIn: http://www.linkedin.com/profile?viewProfile=&key=3226647&trk=tab_pro
Great idea. I recently joined Thomson Reuters, serving as Community Manager for the Open Calais Web Service, reporting to the Evangelist for the initiative. It’s a ton of fun and a wild ride, living in the Semantic frontier.
Great list!
I am the Emerging Channels Specialist with Digitas, a leading digital media and marketing shop.
Among the many hats I wear, is that of Social Media Strategist. In this role, I am tasked with leading our various capabilities and clients through Social Media Monitoring, Insight Generation, Go-To-Market Strategy and at times, Implementation (overseeing activation/participation).
[…] For more resources, check out my “on the move” posts (celebrating new hires in the space) and my “careers” section where I share what I’ve learned (I’ve made a lot of mistakes along the way) or you can find social media jobs right on my job board. Also see this list of Social Media Strategists, Community Managers, and Product Managers. […]
Awesome idea! I will help anyway I can! Just drop me a line anytime
Tilly McLain
Community Manager, MyBlogLog
http://www.mybloglog.com/buzz/members/misstillytilly/
mmclain@yahoo-inc.com
Hi Jeremiah,
I am the Social Enterprise Evangelist at Jive Software. It’s my job to hook up with these types of people when they decide to do a pilot of Jive Clearspace. My role is to enable them to successfully conduct a pilot based on business measurements, and to provide lessons learned about user adoption best (and worst!) practices with our software. This includes internal marketing campaign materials, various workshops, and other materials. For free.
Great idea, Jeremiah. It would be really cool to get this group together to compare notes sometime. Please add my name to the list.
David Gibbons
Director, Community Relations,
Zillow.com
I’d like to nominate my colleague Ludovic Fourrage who is the Group Program Manager for Microsoft Academy. Since 2006 he has pioneered the use of Web 2.0 technologies to bring learning and knowledge sharing inside Microsoft to new levels. In 2007 he launched the first enterprise-class podcasting platform called Academy Mobile to more than 30,000 Microsoft employees. Later in February 2007 Ludovic Fourrage shared his vision for the Liberal Enterprise with John Havens, author of Tactical Transparency.
In June 2008 he announced the availability of the Podcasting Kit for SharePoint, and shared with customers his thoughts on how to apply 2.0 technologies to the enterprise in this session at Enterprise 2.0 (http://enterprise2conf.libsyn.com/index.php?post_id=348353).
He has been identified by the community as one of the top Enterprise 2.0 influencers (http://niallcook.com/2008/02/13/the-enterprise-20-oscars/)
Ludo is married with one child and lives in Seattle, WA.
Hi Jeremiah: I am the Managing Editor of User-Generated Content at WRAL.com and launched the online community GOLO.com on July 2, 2007 of which I am the editor. I manage all aspects of the community and spend countless hours communicating with users and tailoring features to fit their needs.
Angela Connor, Managing Editor, User Generated Content
WRAL.com/CBC New Media Group
Managing Editor/GOLO.com
http://www.wral.com/golo/
http://www.linkedin.com/in/angelaconnor
Ok, I’ll throw my name in the hat! Alan Lepofsky, Senior Strategist at Lotus/IBM. I’ve spent the last 15 years helping companies learn to share information internally, as well as connecting to partners, suppliers, and customers. (even competitors!) Long before the buzzwords of web 2.0, Lotus was preaching the value of collaboration. The tools and culture have evolved, but many of the same principals still apply today.
http://www.linkedin.com/in/alanlepo
http://twitter.com/alanlepo
http://www.alanlepofsky.net/
Thanks all for submitting, lots of great folks here
In order to keep my scope manageable (it’s already difficult) I’ve added folks that are part of enterprise size companies with Forrester defines as over 1000 employees.
Lots of great folks, thanks for your understanding, I’m doing my best and wow, this is a big undertaking.
Just added quite a few folks from comments witheld in spam, it’s a problem as it inserts them in the timeline, I have to re-read all the comments.
Paolo, does Ludovic have a LinkedIn account? I’d prefer to link to that.
LaSandra, is Nory internal or external? I’ve changed the scope of this listing to be external, I can’t handle internal.
Hi Jeremiah. Great idea - we’ll all end up linking here!
My title is Digital Development Director but my linkedin profile says I’m an evangelist for the dominance of communities and the power of the network.
I work at Bauer Consumer Media in the UK.
oh, just read you want to link to the linkedin accounts: mine is http://linkedin.com/in/davidcushman
Hi Jeremiah,
I started at SpinVox 9mths ago as a ‘Digital Marketing Product Manager’ - since February this role has developed and a few months ago I was made Head of Social Media Strategy
Inwards, yes. But also outwards - blogger outreach, community/relationship manager… etc!
SpinVox is the market leader in voice to text technology, over 300 employees worldwide and recently closed a funding round of $100m with Goldman Sachs.
And some links for you sir,
James Whatley, Social Media Strategy, SpinVox http://blog.spinvox.com, http://whatleydude.vox.com,
http://twitter.com/whatleydude, http://www.linkedin.com/in/whatleydude
Oh - and when I moved - http://www.smstextnews.com/2007/08/james_whatley_moves_to_spinvox.html
Cheers,
J.
PS - Not sure I qualify, but at least this made me update a few things.
I have been working informally on getting Best Buy interested in customer communities for many years. This is the year we get them done. Started with a beta pilot with Fixya, then moving towards our own community design coming this fall. I am responsible for the strategy design, launch, and overall business model of community support for our customers.
Scott McIntyre - Director Business Development
www.bestbuy.com
www.geeksquad.com
http://www.linkedin.com/pub/0/42a/40b
Thanks!
Hi Jeremiah,
That’s quite a list of comments to go through… You have some work ahead of you
In any case, here’s the info you asked for:
Name: Dvir Reznik
Title: Lotus Software Sales
Company: IBM Israel
Which category: Ongoing List of Social Computing Strategists at Enterprise Corporations and Ongoing List Community Managers at Enterprise Corporations
URL demonstrating body of work: http://dvirreznik.blogspot.com
Dvir.
Hi Jeremiah,
Thank you for putting out this initiative. It’s a welcome “water cooler” to baseline important trends in this job market.
I am Director of Emerging Technologies and Research Analysis at Sigma Xi, The Scientific Research Society. We are one of the country’s largest member-based non-profit science organizations, representing about 60K scientists and engineers from all disciplines.
My role encompasses mainly the first two of those you mention. I strategize on how we can position ourselves to provide value in a competitive environment. I support our blogs, forums and various other outreach media including our social media presence on Facebook and LinkedIn groups. I am also researching social networking products to evaluate which could best meet our needs to provide value and increase engagement. We’d expect to outsource significant development of a custom application.
I am active on Twitter and have profiles on LinkedIn and Naymz, as well as a couple of dozen social media sites.
http://twitter.com/rharris
http://www.linkedin.com/in/rogerharris
http://roger.harris.name
I am especially interested in the implications of microblogging for business, government and lifestyle. My blog http://www.twitterthoughts.com features regular posts on this topic.
Alison Bolen, Editor, SAS
Category: social media strategist for Enterprise Corp - Technology
I edit the corporate blog for SAS, which is tied to the corporate magazine, sascom. I’ve also become an informal social media champion/strategist of sorts as we continue to explore this space. My linkedin is http://www.linkedin.com/in/alisonbolen.
Laurent Courtines
Community Manager at Games.com
Games.com is part of AOL and AOL Games.
I am on the team in an effort to educate our group on the goings on in social media and make sure that we keep our focus on newer web initiatives. With our demographic it has been difficult to reach goals but I am plugging away!
I have an active profile on
http://twitter.com/laurent1066
http://friendfeed.com/laurent1066
http://www.facebook.com/home.php#/profile.php?id=578739852
Games.com Blog http://blog.games.com
Jeremiah,
I’m the Community Manager for Yahoo! Messenger, which means I fall under the Ongoing List of Social Computing Strategists at Enterprise Corporations/Technology category.
I manage and moderate the All-Star group for Yahoo! Messenger.
http://www.linkedin.com/in/melissadaniels
-Melissa
Hi Jeremiah,
My name is Denise and I’m the Online Content & Community Specialist for PacSun.
Name: Denise Garciano
Company: PacSun
Title: Online Content & Community Specialist
Website: www.pacsun.com
LinkedIn: http://www.linkedin.com/in/dgarciano
I am both inward and external focused. I am a strategist to brand and develop our content (blogs) and external community areas (myspace, facebook, youtube, pacsunteam.com) in order to reach out and create a connection with our customers.
Content & Blogs:
Style Section on http://www.pacsun.com
http://surf.pacsun.com
http://skate.pacsun.com
http://snow.pacsun.com
http://motox.pacsun.com
External Communities: http://www.myspace.com/pacsun
http://www.facebook.com/pages/PacSun/7133041750
http://www.pacsunteam.com
http://www.youtube.com/user/pacsuninsider
-Denise Garciano
Title: Sr. Manager of Social Technology
I’ve been working on social technology strategy and execution at Best Buy for 2 years.
Please read
I’m greatly appreciative of all the wonderful comments and submissions, it’s great to see the industry move forward, and I’m happy to document
This list however, has very specific requirements, please read what I’m seeking. Companies with over 1,000 employees qualify as Enterprise, please read the job descriptions.
I have to limit my scope to keep myself sane, and I read each profile to qualify.
If you feel like creating your own list, I promise to link to it and promote it.
I’m a strategic programs manager for the Intel(r) Software Network. My blog: http://softwareblogs.intel.com/author/amelia-barton
I’ve been working in social media for about a year, mostly focused on viral technical videos.
I am the User Experience and Creative Director within NCI’s Office of Communications and Education. I am also the social media evangelist and help lead our newly formed Social Media Working Group to develop knowledge and audience relationship strategies using social media.
Please read the requirements friends
Before you leave a comment for the list, please carefully read the requirements. I review each entry and submission, and this could end up saving a lot of back and forth emails.
Thanks for working with me,
Thanks for the add - and for this list. Your blog is quickly becoming a favorite resource of mine (found it via twitter, btw).
Hi Jeremy,
You’re blog is a wealth of information—thanks!
Katie Hamlin, Community Manager, Fodors.com, Random House, www.fodors.com/forums/
I am the Community Manager of Fodors.com, the web site of Fodor’s Travel Guides. Fodor’s is a division of Random House—there has been much dialogue back in forth between the various imprints here in the last year regarding social media. I’ve managed the community exclusively for almost 3 years.
Meant to say “your” blog. But you too are a wealth of information.
Hello Jeremiah,
I’m the Social Media Specialist at PCC Natural Markets. I’m on the Marketing team.
PCC Natural Markets began as a food-buying club of 15 families in 1953. Today, it’s the largest consumer-owned natural food co-operative in the United States.
http://www.pccnaturalmarkets.com/
http://www.linkedin.com/in/ricardorabago
Sector: Retail
All the best,
-Ricardo
Enjoy your posts! I’ve included my info in your format so I wouldn’t leave anything out. Thanks.
1) My official title is Product Manager, Social Networking and Community Moderation. This is a full-time postion.
2) I am with Hoover’s, Inc. (www.hoovers.com) which is part of Dun & Bradstreet (NYSE: DNB)
3) http://www.linkedin.com/pub/0/7a2/268
I oversee Hoover’s community programs, UGC, and our blog properties.
4) My role is both inwardly and externally focused — it’s a new role, and I expect it will continually evolve.
[…] it on Jeremiah’s list of ‘Social Computing Stategists’ got me thinking about my team, what we do, what we want to do and what’s next. My team is […]
[…] Jeremiah Owyang has a great post of the folks doing social media work in the corporate world. This list is very comprehensive. This is the list of folks doing the research or Marketing […]
[…] all of the roles have been defined and are still emerging. Take a peek at Jeremiah Owyang’s list of social media strategists and community managers to get an idea of the companies and roles currently filled in this […]
[…] List of Social Computing Strategists and Community Managers for Enterprise Corporations 2008 Fantastic list of social/community practitioner. Still don’t believe your industry is doing something in this space?…. […]
Hi Jeremiah,
You can add me under Financial Service/ Banking as Director of Collaboration, Intranet, Communication and Innovation at AMP. (AMP is Australia’s largest retail and corporate superannuation provider, and one of the region’s most significant investment managers with more than A$129 billion in assets under management (as at 31 December 2007) .We have a market-leading distribution capability with a network of more than 2,000 qualified financial planners)
I am driving the internal organisational uptake of social media through an array of technologies (wikis, blogs, team collaboration spaces, podcasts, and other community initiatives including Blogger meet-ups, barcamps, an internally developed Facebook employee directory, open innovation campaigns, and so on). On the cusp of bursting into the public domain!
The UK-based Institute of Chartered Accountants’ IT Counts website, powered by Wordframe, which has just won a web 2.0 award, is managed by myself, Stuart Hall as community manager.
Oops, forgot to add 4800 employees and weblink to LinkedIn http://www.linkedin.com/in/annaliekillian
Are you including Agency people?
I’d like to nominate:
Kandace Hudspeth, Digital Strategist, MRM Worldwide-McCann Worldgroup
http://www.mrmpworldwide.com/
Thanks,
Kandace
Kandace
Yes agencies can be included (as all companies) as long as they are enterprise class of 1000+ Employees.
According to linkedin MRM shows the company at 201-500 employees, is that correct?
http://www.linkedin.com/companies/1927/MRM+Worldwide?trk=pro_other_cmpy&goback=%2Esrp_1_1214617897237_in
Stuart
Sounds like a great project. What’s the URL to the company website and blog?
Annalie, I added, thanks for making my job easier by being so detailed with the submission.
Sorry reading this whole thing is more effort than I have to contribute just now, but…
Notably missing here are the members of Nokia’s Social Media Communications Team.
Head of Social Media Communications, Mark Squires
Blogger Outreach, Ray Haddow
Lead on Nokia corporate blog, Charlie Schick
http://conversations.nokia.com
Debi, thanks, I added these
[…] List of Social Computing Strategists and Community Managers for Enterprise Corporations 2008 When I started this list just last Friday, it had about 8 names on it. Since then, it’s grown to over 60 full time professionals at enterprise size (1000+ employees) that are managing social media programs. Most of the adoption is with the tech industry, with a smattering from media, consumer products, auto and airline. A Complete List of the Many Forms of Web Marketing for 2008 This comprehensive list of all the tools available to you to use for your marketing efforts online is a staple for anyone making decisions or handling budgets at their corporations. I’m not quite sure what to add to it next year in 2009. […]
Hi Jeremiah! I am a worldwide marketing manager at Intel Software Network. I focus on WOM marketing, viral marketing for the communities on Intel Software Network. http://www.linkedin.com/in/gunjanr
Aloha Jeremiah,
Mahalo for putting this list together. I am working on social media initiatives at HMSA (Hawaii Medical Services Association). There are about 1700 employees at HMSA. My work at HMSA has both an internal and external aspect to it. I also maintain an online community call Bytemarks and have a weekly tech show on Hawaii Public Radio. Here are some pertinent information:
Burt Lum
Title: Business Relationship Manager
Company: HMSA
LinkedIn: http://www.linkedin.com/in/bytemarks
HMSA: http://www.hmsa.com
Twitter: http://www.twitter.com/bytemarks
Bytemarks: http://www.bytemarks.org
Category: Ongoing List of Social Computing Strategists at Enterprise Corporations and Ongoing List Community Managers at Enterprise Corporations
Jeremiah
I added the ICAEW’s IT Counts url at http://www.web-strategist.com/blog/2008/06/23/ongoing-list-of-social-media-in-the-financial-industry/
Happy to give you guest access if you drop me an email or via twitter @stuartgh
Cheers
Stuart
A little late to the Game. My name is Kimberly Dillon and I am a New Media Strategists at TMP Worldwide. We are a global recruitment ad agency that helpp companies adopt social media in their recruitment and change management programs. ww.linkedin.com/in/kdillon
Hi Jeremiah,
I am in the newly created role of Sr. Marketing Manager - Emerging Media at Walmart. Our team is responsible for in-store, online, mobile and community. We are at the nexus of marketing, PR, .com, IT and operational interaction designed to create a more engaging experience for our customers.
www.linkedin.com/katadhin
www.twitter.com/katadhin
Kimberly, I need more information about TMP, I don’t see it listed in your LinkedIn Profile. Also, the requirement is an enterprise size company, is it over 1000 employees? Sorry for the hassle, I’m vetting each one of these submissions. Please let me know, thanks for informing me.
John, added thanks
[…] strategists and community managers from large enterprise companies - as in Fortune 5000. Jeremiah blogged and tweeted the call for submissions for this vetted list of the who’s who of Enterprise 2.0 […]
Director of Product Management, Unified Communications Group, Microsoft Corporation. My team looks after product management for Office Communications Server. I previously headed up product management for Windows Live Spaces, Live Writer and Events. In both my role is closest to that of “Strategist”.
Moz, added
Search and Social Media Manager, IBM Software Group. My team focuses on organic search and social media for IBM’s $18B Software business. I blog at http://www.ibm.com/developerworks/blogs/page/Turbo and my LinkedIn profile is at www.linkedin.com/in/toddwatson. I would be classified as a strategist.
Added, great job there Todd, very interesting.
Jeremiah–
Nice List. I am the Sr. Director of Advanced Marketing Systems at Experian Interactive (Freecreditreport.com), and handle all new 2.0 marketing strategies. My LinkedIn is here:
http://www.linkedin.com/in/alanedgett
Thanks,
Alan
Hi Jeremiah: I’m slow, but I’m here!
Angela LoSasso, Community & Blogs Strategist
HP
http://www.linkedin.com/pub/3/a44/738
Strategist, Evangelist, and Community Manager
For consumers, the HP Community Wiki
http://www.expressioncenter.wetpaint.com
For small business, the HP SMB Community Wiki
http://www.expressioncentersmb.wetpaint.com
Ask Tac Anderson and Eric Kintz: It ain’t easy to get a Wiki at HP!!!
Regards,
Angela
Hi Jermiah -
Nominating myself:
Marc Sirkin
Sr Marketing Manager
Microsoft CIO Network
www.microsoftcionetwork.com
http://www.linkedin.com/in/marcsirkin
http://www.twitter.com/msirkin