Archive for the ‘Events’ Category

Google better organizes our world –and sells us back the experience


Google IO 2013

Above Photo:  Google showcases interconnected screens at Google IO conference in SF.

By Chris Silva (cross posted) and Jeremiah Owyang, Industry Analysts at Altimeter Group

Last year’s over hyped skydiving was replaced by down to earth by grounded product enhancements.

We’re live from the Google IO conference in SF with 6,000 developers, press, and media in San Francisco’s Moscone event center. We noticed a lot of Glass Explorer units (which surprisingly was barely mentioned in the keynote) we’ve purchased two to test, and will write up a detailed post on them after we’ve done a thorough test.

Today’s Google’s announcements were a wreck; a series of products flipping in front of you, rather than a well laid out showroom. To make sense of this patchwork set of announcements from a fragmented company, we’ve identified some top level trends:

Key Trends at Google I/O:

Products enhanced and interconnected –no major new products announced.

  • Google can coordinate across all of your screens, making multi-screen easier showing its ability to tie together all of your experiences across the Google-system.
  • Ironically, Google did not mention Google Glass. We believe this is because it was overhyped last year, failed to meet production deadlines this year.
  • Google+ had several enhancements including a new 3 column layout akin to flipboard, deeper content with flippable content cards, Hangout now extended to multiple browsers, Google+ profiles have improved sign on capability–but no adoption numbers were touted in this flailing social network.

Google is virtually replicating planet earth, but “improving” the quality.

  • Google maps is becoming a *Virtual World*. 3D experience with our uploaded photos. With virtual goggles like Occulus Rift you can walk through this virtual world, experiencing our world in just a few mouse clicks.
  • The company announced the ability to use more granular location to allow better targeting of mobile users with apps and offers, finally bringing the inherently local capabilities to mobile that we’ve been awaiting.
  • Retailers and hospitality should take note, Google maps now integrates photos of your stores from the inside. Internal decor matters to the search process.

Google knows what and who you love as we trade convenience for our data.

  • Google announced that they could identify highlights of top photos in your albums, they were able to identify important photos based on facial recognition of your family, grouping these as important. Google knows who your family is –and what’s important to your heart.
  • Google is becoming more like a media company, music streaming (Google All Access,) photo editing, magazine-ing of the G+ stream. “Google makes the world better with data.” Google+ becomes like a magazine,
  • Speech recognition across the desktop and mobile and bringing personal context to all of their services, doing things like making everyone’s view into maps personal, with their important landmarks highlighted.

What it means: An unsaid contract. Google better organizes our world –and sells us back the experience

The big takeaway is Google is trying to let consumers experience as much of your brand before they buy it, for examples a search user can experience the inside of your store, the reviews, the photos and find the fastest way there –before ever leaving their chair. As such, Google or their advertisers, may influence the purchase decision.

In mobile, It’s about the services, not the devices: While leading with mobile products last year to get people into their sandbox. In social the story focused on rich media differentiating the Google+ network and it became clear that social-first products like Hangouts and Google+ sign=in will make a broader play across more Google and non-Google products. , across data and search – whether maps or analytics – Google wants to up the ante in the tools it offers developers and, in turn, the companies and brands they empower.

The Pithy Bottom Lines:

  • For consumers, if you’ve bought into the Google ecosystem, expect the tools and products to get better but know you’re the product
  • For brands: If you want to play in Google’s sandbox, you’ll ultimately need to pay.
  • For Google Competitors: As Google has entered media, any industry is up for grabs; they may be your competitor and just not have announced it yet.

Altimeter’s Take: The Technologies That Matter from SXSW 2013


By Chris Silva (who’s cross posted on his blog) and Jeremiah Owyang, Industry Analysts at Altimeter Group

Technologies are Emerging at an Increased Rate –Making Tracking Harder than Ever
SXSW is no longer about disruptive technologies being launched, instead, it’s a mainstream, it’s a mainsteam festival, actually) and digital leaders at today’s large corporations are already present, and you should be too.  In fact, the amount of data created about the topic had nearly double year over year.   Altimeter Group was well represented with 9 analysts or researchers at SxSWi this year, with a large team in Austin tracking what’s disruptive. Long known for launches of big names such as Twitter and Foursquare, as well as those with more hype that long-term staying power like Highlight – would be past its prime and recycling yesterday’s news.    If you weren’t able to attend, Altimeter has captured the salient highlights to showcase here:

Major Festival Themes

  • Hardware was king.  Hardware was king at an event long vaunted as a software and service launching ground, as evidenced by long lines for keynotes by Makerbot founder Bre Pettis, and Tesla, SpaceX founder Elon Musk who spent a lot of time devoted to how hardware-based endeavours like the recent Dragon rocket launch can disrupt an industry as complex as space and airline transportation.
  • Android curiosity is getting the better of early adopters. We had many conversations with current iPhone users who were openly discussing their desire to “try the other side” and get an Android device. Interestingly, this curiosity was based more on their gripes with iPhone than with specific Android features they sought. Further, most of the users we spoke with were not working for organizations that had adopted Google Apps for Enterprise and were hoping for tighter integration, they simply felt that, as one person put it, “it has to work better than this thing,” while shaking a shiny new iPhone 5 in the air. Granted, as screen sizes on Android devices continue to trend up, Samsung’s battery-wielding bike messengers may be a needed accessory to make it through a day of SXSW with our new Android handsets.
  • Software innovation continued, but mobile enterprise was a star. Software was not forgotten altogether, and from the festival that’s brought us many a fun app and game, this year the interest was in work. It seems the developers and mobile-centric brands are finally on-board the billion-dollar-bandwagon that is enterprise mobile development. Crowds lined up around the block to hear about mobile apps for major brands and to help people do their jobs. The era of Angry Birds millionaires while not quite over, is waning and the future is better tools for work that act like the toys we all enjoy on our mobiles. I’ve never been to a conference in a yoga studio – Austin’s Wanderlust Yoga played host to a packed Mobile Saturday event – no less one that’s populated by contorted bodies and over 100 degrees all due to the high demand.
  • Brands were at SXSW in force –followed by the vendors who seek to cater to them.   A number of brands were present, with sponsored pavilions or lounges including Samsung, Pepsi, Oreos, esurance, GE, American Airlines and Chevy.  While many early adopters criticized the infusion of large brands, this event has gone mainstream as every company is a digital company.  To cater to these brands, there were a number of enterprise software vendors present who had sessions, parties, lounges and concerts, including Oracle, Salesforce, IBM, PR agencies, and social software startups including Hootsuite, Sprinklr, Spredfast, Expion, UrbanAirship, MutualMobile, Dachis, Bazaarvoice, Gigya, ExactTarget, and on.

The Technologies That Matter from SXSW 2013

Technology Showcased Example Disruption What it Means
Our rating system includes: Watch, Experiment, Invest, Ignore. Who’s doing it today? Who will be impacted by this new technology if it comes to fruition. Insights and forecasts from our perspective.
Gesture Based Interfaces. (Leap motion, Microsoft Kinnect)Our Call: Experiment Leap Motion, a small, $79 USB device launching in May allows users to control their computers using hand gestures in mid air. It’s able to sense individual finger movements for fine manipulation of objects and apps on screen Leap controllers have the potential to change the way we interact with our computers and will launch for Mac OS and Windows, immediately making the tech available to a wider audiences than Microsoft’s Kinect. Being able to physically interact with the digital will disrupt many software markets. They key to this disruption taking hold is developer support. High levels of developer support, though, or a major buy in from a CE vendor like Samsung for TV use will make or break Leap. Expect to see heavy interest from software vendors in the creative space like Adobe; Corel was running live demos at the event.
3D Printing and Replicators (Makerbot, Call: Ignore A number of 3D printers were on display both in the demo hall, and including one brave entrepreneur who wore one on his neck at parties while it was successfully printing.  Among the vendors include MakerBot, and others. Every brand involved in electronics, consumer package goods, transportation, packaging, supply chain and beyond will be impacted as consumers start to act like producers. Although Altimeter is investing in a demo unit to trial, this market is still very young.  We’ve identified business model opportunities for brand marketers, IP creators and owners of CAD diagrams, and supply chain of the composite and plastic materials needed to print. We believe a significant ecosystem is required before this is a ready market.
Proximity Based Communications, Near Field Communications (NFC, Samsung)Our Call: Invest Austin was awash in proximity based interaction points this week such as the Samsung tectiles; one can imagine that these same pieces of real estate were occupied by QR codes in years past, though the QR was also readily present this as well and not dead. NFC-enabled badges, stickers and posters were everywhere. NFC, due to the potential for quick, almost passive interaction with a mobile device means potential for higher uptake, the problem? Not many devices yet support it and fewer users know what it does. This is still education time. Companies with NFC-enabled products hawked them hard – see Samsung entry below – but users’ have yet to process the idea that, beyond payments, using NFC as an event control point or trigger can usher in instrumented environments. This is a key Android differentiator that we’d like to see more manufacturers support.
Collaborative Economy (Airbnb, Uber, Lyft, Sidecar)Our Call: Experiment Sidecar, Uber, and Lyft were in full force in Austin this year showing how shared resources can make getting around. A great deal of attendees we spoke to used AirBNB to find local rooms and houses to rent, as many Austinites skipped down to avoid the fray. Austin, traditionally short on taxis and public transit – not to mention woefully unprepared for 20k+ visitors, is a perfect market to breed affinity for these tools. These services are disruptors to the taxi service, and hotel and hospitality space. We’ll see many, many more of these services before the market shakes out. If transport, a leading industry in terms of getting to market early, is an indicator, users will have more and more need for distinct value props as many more “me too” services come online.   At SXSW Tesla made motions to offer their car as part of the Uber fleet.
Android’s Rise (Samsung, Google)Our Call: Invest The Samsung marketing machine was working overtime at SXSW attempting to show that a superior experience is possible to the still-ubiquitous iPhones many were carrying. This is good for Samsung and arguably drives Android awareness and interest.  Samsung demo’d their TV and Phones were interconnected. The awareness and interest in Android is great news for Google except that it comes from Samsung and, therefore, muddies the Android brand. That said, when users are shown extremely high levels of service – to wit, bike messengers delivering fresh batteries to Samsung device users – it’s hard to argue with this approach. The Samsung brand is beginning to define Android. This will be difficult for other brands playing in the Android ecosystem like HTC and even Google itself. We can see why there’s some concern from Mountain View around Samsung’s reign in Android. Not investing in Android as an app player or a hardware concern is no longer an option.
Space Exploration (SpaceX)Our Call: Ignore One of the highlights of the show was Elon Musk’s keynote where he demonstrated the privatization of space flight.  His famed quote resonated throughout the event: “I want to die on Mars, just not on impact” The obvious disruption is the impact to commercial airlines as well as government space programs.  That said, the technology is out of reach for all but a very few, though the promise is inspiring. The featured Grasshopper had VTOL capabilities meaning these space capable vehicles could land and depart from regular airports. While exciting, there’s little brands can do to interact with this trend, unless you’re a direct partner.
Augmented and Virtual Reality (Google Glass and Occulus Rift)Our Call: Watch We had many discussions about Google Glass and its implications with many individuals at SXSW. Main concern? How will it work and what will the etiquette be? Everyone from mobile device manufacturers to the purveyors of content on those devices will have to figure out how to play in the AR realm, we have not talked to anyone yet, either mobile developer, hardware player or content magnate that has a plan in mind. Too soon, they all say. We’re bullish on Google Glass and, while we’ve not yet received our Explorer units to demo, we think the market will be very receptive to technology that augments daily tasks and does it in a lightweight way. We see a market emerging for AR-centric content and interactions and brands should be ready to play.
MicroMedia Video (Vine, Memoto)Our Call: Experiment One emerging technology, that could grow is the Vine app that enables iPhone users to create 6 second video clips and share online.  To experience this yourself, see this real time gallery. We also saw a lot of discussion on the Memoto camera. Now that journalism has extended to all consumers and citizens, the simple addition of video can extend a rich media format to micro communications. Expect marketers to enable Vine related campaigns and marketing to condense from the 30 second spot, to the 6 second spot.  Then again people may simply adopt it as a way to “lazy tweet” as videos are so short. Twitter’s backing will certainly help
Quantified Self (Google Shoe, Nike)Our Call: Watch Last year Nike debuted FuelBand at SxSW, this year the technology was everywhere, including a show that quantified activity tracking and encouragement, including a hotly discussed show by Google Shoe that gave recommendations on your fitness activity. The traditional athletic manufacture industry is now inundated with tech companies getting involved.
To a lesser degree, health and fitness services and facilities now find that consumers are self-managing their health by using Google.
We think this market is real and growing, but, much like we see in the enterprise space, a lot of data is getting created and the use cases for that data are lagging behind; further, this is a series of walled gardens that don’t talk with one another yet, and require user-lock in.  Right now the data is dirty and not being aggregated into a way that can be digested.
Memes (Grumpy Cat, Harlem Shake, Meme Generator)Our Call: Ignore Grumpy Cat live appearance, a number of meme generators, popular from the website Reddit.  In particular, Edelman exec David Armano was prolific. Traditional marketing communication may not resonate in the high churn of digital conversations.Harlem Shake, pretty much over with this hip cool kid crowd. Our take?  Good riddance. Real time marketing, while a buzzword, requires modern communicators to morph, bend, and make topics of the moment their own through curation or creation.

Technologies on Life support
So what’s going away? We found that QR code will quickly be disrupted by NFC.  While we saw a few QR codes  present for marketing giveaways, we don’t believe this will persist year over year.  This year, wifi and cellular networks were able to stand the high demand of network, as a result the stunt to make homeless wifi spots, will not re-occur.  Location based apps, such as Highlight, Sonar, and Banjo were not the talk of the town, unlike the year before.

Next Steps
Altimeter identified a number of new technologies and tried to centralize in one comprehensive document.  We will continue to follow these technologies and reference them in our upcoming research of disruptive technologies, for additional coverage, we found the coverage from Verge, of the highest quality, see their 2013 greatest hits.  Companies who want to leverage and take advantage of these new technologies should do the following:

  1. Assemble teams to review the preceding list
  2. Weight, re-rank and rate the technologies as they may apply to your company
  3. Integrate into your existing roadmap for marketing, customer experience, and product roadmap
  4. Don’t try to do it all; many of these technologies will have a long “watch” period, some may never matter to your vertical. However, if you’re spending budget making office Harlem Shake videos, perhaps it’s time to re-allocate some budget to R&D on these new disruptors. Only, of course, if you’re interested in being ahead of what’s new.

We’d love to hear your point of view, what technologies and trends did you see that could matter, let’s start a dialog.


Field Notes: Touring Techcrunch Disrupt 2012


Techcrunch Disrupt 2012
(Above pic: Techcrunch Disrupt featured 329 global startups over 3 days in San Francisco)

I just visited dozens and dozens of startup booths (so you don’t have to) at the massive Techcrunch Disrupt held in San Francisco, I also attended in 2011 and published my notes.  I’ve been attending Techcrunch events since they were held in Mike Arrington’s backyard with beers, bbq, and a bouncing black lab over 5 years ago, they’ve come a very long way and Mark Zuckerberg said it was larger than his own Facebook conference.

There was an all-star cast of tech-arati including Mark Zuckerberg, Marissa Mayer, Marc Benioff, Jack Dorsey, Tim Draper, Ben Horowitz, David Sachs, Kevin Rose, Aaron Levie, Cory Booker, and even Jessica Alba.  In addition to the main stage pronouncements there was 204 companies in the startup alley as well as vertical specific days, and 125 in the international rows.  I attended the third day, which had many international startups, as well as hardware innovators. Here are some of the interesting companies segmented by market:

Early Funding Birth B2B, SMB, and Enterprise Startups
New opportunities to serve businesses, both small business, enterprise and local merchants emerged, here’s a few worth noting:

  • Taptara: The real standout enterprise player I saw was Taptera, which stems from former Genetech mobile team who spun off this enterprise class provider of mobile apps that stem around field productivity, collab, and collateral features. They have 6 major features including a directory system called Colleagues, Collateral built on Salesforce for curated content, Crescendo built on which offers presentation features for tablets and beyond, an Events feature that Disrupt was built on, and Concierge a Social profile CRM tool for sales teams.  Business model is $10 a month per seat, with 20 employees, and only 15 mos old after raising just over $3.25m (pic)
  • Alicanto: This novel approach for SMB retail: Alicanto is a virtual CMO for local marketing.  Small mom and pops that are struggling to battle with big box and chain QSRs will need this contextually relevant artificial intelligence to provide non-MBA business owners to effectively market with ads, direct marketing, and even suggest partnerships with local merchants. (pic)
  • Moovia: If Linkedin and Basecamp had sex.  This application first provides employees with collaboration tools, but then encourages teams to score colleagues with their team based skills.  As a result klout like points are distributed based on skillsets, and data can be used in a variety of other ways in the future. (pic)
  • Kerio Workspace caters to SMBs offering a collaboration toolset built on their existing program.  This company has been around since 1997, has 200 employees and stems from a legacy of voip products and beyond.  This collaboration tool offers a heavy duty user interface for heavier collaboration with social features.
  • The Fan Machine: Social marketing platform The Fan Machine caters to marketers to reach French, Portuguese, Russian, Spanish.  They’ve 25 employees and have received $1m in funding and strive to compete with Buddy Media, Wildfire, and Extole.
  • Freshdesk, which is 1 year old, offers social support and call center SaaS technology for SMB.  With 80 employees and $6m funding, they tout 2k customers and offer 3 modules including: 1) Email., call and ticket systems. 2) P2P support tools, 3) Social CRM and news feed management of customers complaining in public. Biz model is $9 a mos per agent with an average of 10 agents.  Competes with Zendesk.
  • Superlead, a Brazillian startup offers lead generation tools for SMBs that include landing pages, lead gen pages, call to action features, and analytics.  With only 7 employees they’ve raised 350k Euros.

Blue Chip Tech Companies offer Infrastructure to Fledgling Startups.  Rackspace, HP, Best Buy, Ford, Microsoft all had booth presences to reach out to startups to offer infrastructure, business accelerators, resources, and partnerships.  Here’s a few of the booth offerings:

  • SAP was featuring big data quant analytics platform Hana, and showcased white label retail apps.  They’re seeking to partner with startups and get them on their platform at early stage. (pic)
  • Best Buy was here on hardware day offering a business accelerator program called New Blue, designed to help innovators get resources, distribution, and opportunity under existing BestBuy product labels called Insignia and Rocketfuel. (pic)
  • HP, Rackspace were offering cloud and hosting to the myriad of fast growing startups.
  • Ford has launched a Silicon Valley lab and offers both BugLabs (SW) OpenXC (HW) for developers to get involved.  (pic)

Consumer Startups Revolved Around Themes –With a Few Interesting Technologies
Across the hundreds of startups featured, I walked by every booth, here’s a few consumer style apps, websites, and hardware companies that caught my eye:

  • Shopperception, a South American retail startup, uses $100 Xbox Kinect bars to analyze real world shoppers to measure engagement pre point of sale and had several analytics dashboards. (pic
  • Game Genome Project offers a “Pandora for Games” to recommend which games (and soon apps) which users should find and use  They’re business model is a CPA model
  • MakerBot, 3D printer, will be available for $2k and creates plastic figures, tools, toys, and devices, and will move to other forms of more pliable materials in the future.
  • Interaxon, a Brain wave scanner, is a headband which measures brand activity, and will have uses for gaming, workplace productivity and eventually grab multiple forms of brain activity to track our Body APIs. (pic)
  • Government sponsored Enterprise Ireland was present and has an evergreen fund of $350m for startups and larger org.  Code 2040 offers a summer internship for US students of Latino and African American heritage who are interested in technology.
  • BoostedBoards, an Electric skateboard takes you uphill and home for $1200. Made $100k on kickstarter (pic)
  • Double Robotics, an iPad Robot is emerging, and for $2k you can be in two places at once with this remote controlled robot. (pic)
  • Zoop, a Square competitor from Brazil has three input capabilities for local merchants includes Pin based security entry. NFC, SmartCard, Magnetic strip canning.  They take a  2.75% fee charged to local merchant. (pic)
  •, a pre-launch social aggregator claims better than Flipboard with Pinterest style feed display. Content is de-duped and has other aggregation and features. (pic)
  • Chronos offers a body data tracking application that tracks your daily time usage by your phone.  This can be used to optomize how you spend time during the day, and competes with Latitude and Lift but claims more automated features.  Biz model is fremium with lead gen CPA and ad models.
  • Lit, a highly coveted free statndinga motorcycle stays upright with gyros. (no not Greek food) (pic)
  • SuperManket: This one made me shake my head in amusement as well as practical application.  SuperManket (yes “Man”) is a new dating tool where men advertise themselves to women (who control the experience).  See screenshot of list of options, apparently “aging millionaire” was a top way men wanted to self-describe themselves.  Business model is fremium and male members pay for positioning (think SEO) and ability to see who’s peeping their profile. (pic)

Most of these startups will not stand the test of time, and from year to year, I didn’t see as many trends changing other than the lack of SoLoMo companies from Disrupt 2011. One of my mottos is ABR: Always be Researching, and I hope these findings helped others who couldn’t attend the event.

London LeWeb: Faster Than Real Time


I’ll be at LeWeb London with brands, and the agencies and software vendors who serve them as a keynote and co-host on the social track with Cedric Giorgi , I hope you’ll join us!

I’m pleased to attend LeWeb this June in London (new venue, new date, same quality show) it’s one of the highest production conferences in our space at scale. One of the fantastic things of the high-production global show is the focus on the future of how the web is moving the world, business, and ourselves forward.

I’m glad that Loic has selected the theme “Faster Than Real Time” based on Altimeter’s research themes (Adaptive Org), which will stem the many speeches at the event, and I’ll be there to speak with brands on stage, and conduct research live from these sessions.

What does Faster Than Real Time mean? It means predicting what people want –based on signals, data, and computing.

The amount of data being shared by consumers, and objects around the world is staggering. From body data from Nike+ and Nike Fuel Band, to checkins from consumers on Foursquare to the data rendered in Instagram pictures from mobile devices everything is being captured and shared. Even non-digital items and goods will soon have a digital signature as Google roles out Goggles that allow us to overlay data on everything and anything.

As a result, this data can be processed by machines, allowing us to anticipate and eventually predict what people will want and do, giving rise to an incredible opportunity for brands, governments, and peers to serve up needs before you actually know you need it. For example, Target’s recent example of predicting a young gal was pregnant before her farther actually knew is a bellwether of this future change.

Loic and Geraldine have offered a 100 Gbp discount to readers of the Web Strategy blog, register here and use “JEREMIAH” as the discount code.

See you at LeWeb, London, June.

Screen shot 2012-04-19 at 5.33.58 PM
ps: If you’ve my business card you’ll find the back says “For organizations, real time is not fast enough”

SXSW Interactive 2012: As Crowd Swells, New Technologies Emerge for Intimate Relationships


Left: Austin on Sunday, after rain dispersed.

If you didn’t attend SXSW and want a first hand perspective (or maybe you did go and partied too hard) then this post is for you.

There’s a lot to learn from SXSW: A Petri dish of social and interactive behaviors, a bellwether of what could be a trend for the year. It also has a downside from overhype, fanboyism, and an over inflated view of behaviors that may not persist as people return to work.

This year the conference was bigger than ever, word on the street is the entire 2012 festival has grown to include 50k (Tuesday evening, the festival said its official paid attendance count for 2012 was 24,569, up from 19,364 in 2011, a change of about 27 percent —via Omar of Austin 360, hat tip to Bryan Person) Secondly, interactive is getting larger each year, including dozens of sessions not in the convention center. After visiting SXSW five years consecutively, there’s a few observations (not strong enough to be called trends) I wanted to point out from my perspective:

Observation Set 1: In a sea of noise, new technologies emerged to foster intimacy

  • With this many people this year, the need for smaller more intimate social networks to find ones friends was more important. Tools like Groupme (a darling last year) become very important among the SF tech contingent stemming around Chris Saad.
  • Interestingly the rain caused some interesting changes to the social dynamics resulting in people staying longer at events for longer periods of time, and less venturing about the city and allowing for happenstance meetups in the street.
  • Heavy usage of proximity based social networks like Highlight, Glance, EchoEcho, Banjo and Sonar resulted in rapid battery drain forcing social circles around those who had power and those who did not. Although these tools were hyped to be the darlings of this event, a clearly winner didn’t emerge as the dominant player.
  • Surprisingly, the conference really struggled with processing the registration line, some folks were in line for over an hour trying to get their printed badge. It’s surprised that low fi technology of sending a pre-printed badge wasn’t done, or a new form of registration using mobile applications, or some type of bio scanning hasn’t been experimented with.
  • The panel I was on “How social media comes of age –beyond porn” discussed how social technologies are mainstream and the opportunities for yielded data are at hand. Adrants was there covering our session.

Observation Set 2: The Sentient World continues to emerge as appliances, cars, and body data emerge to glean intelligence

  • I experimented with a number of interactive digital displays including Pepsi’s booth which had a interesting phone booth that allows for interaction with LED screens that will soon be integrated with vending machines.
  • Nike launched the fuel band, a device that captures movement of the human body and scores it with points (not an entirely scientific method, for example it doesn’t capture heart rate, sweat, GPS )
  • Chevy, a heavy sponsor at SXSW had a strong presence at a number of key events including lounges and the famed All Hat event (by Binhammer, Armano, and Livingston), as well as featured their volts with first generation network screen technology for drivers to have independent TV and games for passengers including skype integration on a 4G network.
  • Samsung sponsored the Blogger Lounge featuring their latest TV technology that will offer facial recognition, gesture recognition, and has voice command capability from the TV and an onboard mic on the remote.

Observation Set 3: Corporate Business continues to adopt interactive technologies and their presence was felt

Observation Set 4: Hollywood appearances increased in frequency, crossing interactive and L.A.

  • In prior years, the perceived celebrities were entrepreneurs like Mark Zuckerberg, Biz Stone, Diggnation founders, yet this year, the real stars at select parties were Hollywood celebrities turned technology investors including Leo Dicpario, Toby Maguire and wife spotted Jimmy Fallon at the W during, among performances by George Clinton and JayZ.
  • This will create a unique interaction over the coming periods as Hollywood (pro-digital rights) battles with technology companies who challenger their very business model for open data.

From an Altimeter perspective, we had five analysts on the ground covering keynotes, book signings, panels and more, and we announced our Three Disruptive Research Themes at our cocktail event Friday evening (and how we want to work with the market to align around these) and we’re pleased our last-minute -created branded umbrellas (thanks Shannon Geise) found to be a useful piece of swag during the conference. (pics here, here, here, and here)

Update: See comments about the growing “badgeless” movement below, and also my colleague Chris Silva (Mobile Analyst) shares his thoughts.

Keynote Slides: Prioritizing the Coming Year, Achieve “Escape Velocity”


What would you tell 600 marketers from the largest global brands who have European initiatives?

That’s exactly what I was tasked to do here at Bazaarvoice’s Social Commerce Summit in London today. These brands, which are quickly moving into the space, have adopted social technologies that include: ratings, customer discussions, and aggregate that data right on their own corporate website.

While companies are quick to launch a social networking page for their brand, or integrate customer discussions onto product pages, our research has found there are two distinct classes of companies: 1) Those that are building programs that will not scale, forcing them to ever-respond to customers and fall behind internal stakeholder requests. On the other hand, 2) Those that develop scalable programs that involve business formation, enabling the crowd to do the work for you, and under pinning systems that will cascade across the enterprise are better suited to avoid a career in sanitation.

Here’s my slides for today’s keynote, based upon the following three research documents, in which we’ve interviewed and surveyed hundreds of brands, and the vendors who serve them. Read, use and share widely these reports:

The presentation, which comprises this body of research, is available for download (sans registration) below: (Update: I learned you need a slideshare account to download without registering, this is not my requirement, however)

Update: A video of they keynote is now available.