Open Research: How Complex Companies Scale Social Business

Altimeter’s latest Open Research Report (download at will, share with attribution) is embedded below. This report features how large companies have scaled social business across their enterprise. Specific case studies include: Whole Foods puts local social engagement into the hands of store managers. General Motors … Continue readingOpen Research: How Complex Companies Scale Social Business

Intel’s Community Marketing: Fishing Where The Fish Are

Intel is known for trying out a variety of social media efforts, for better or for worse. They experiment, and continue to learn and iterate, I give them continual credit and reference them in presentations. One particular activity of note is what I learned from … Continue readingIntel’s Community Marketing: Fishing Where The Fish Are

How “Janet” Fooled the Twittersphere (and me) She’s the Voice of Exxon Mobil

The game is up, “Janet” is not an official Exxon representative A few days ago, the Twittersphere was curious, interested, and excited to see a member of Exxon Mobil’s employee ranks to join the twitter conversation and engage in conversation…sadly, she’s not a real employee. … Continue readingHow “Janet” Fooled the Twittersphere (and me) She’s the Voice of Exxon Mobil

Cadence Puts Community in the Forefront

One of my most popular diatribes is my rant on the irrelevant corporate website, in summary, I suggest a gap between the reality of the public conversation and the biased marketese on company websites. Today, I’m starting to see more websites evolve, from Sun’s aggregation … Continue readingCadence Puts Community in the Forefront

Letting your Community Create your Advertisements

A few months ago, I covered Dell’s Green campaign called “Regeneration” which allowed community members to create their own art themed “green” and they were then given the opportunity to vote on which one was best. They turned over much of the marketing control to … Continue readingLetting your Community Create your Advertisements

Audio: How Nike’s Jordan team leans on Social Media

Your browser does not support JavaScript. This media can be viewed at http://www.podtech.net/home/5091/nikes-jordan-brand-uses-social-marketing-strategies-to-build-consumer-loyalty Jennifer Jones, who hosts one of the top ongoing social media marketing podcasts, interviews Emmanuel Brown of Nike Jordan. I saw Emmanuel at the last Marketing Forum in L.A. he told us … Continue readingAudio: How Nike’s Jordan team leans on Social Media

Louis Vuitton gets Brand-Jacked, Collateral Damage in Anti-Genocide Campaign

Left Image: An impoverished Darfur child is shown holding an LV-like purse, image sold as a T-shirt from artist, now being sued, see Hi-Res version. Thanks to Søren Storm Hansen for bringing this to my attention. It could have been your brand It could have … Continue readingLouis Vuitton gets Brand-Jacked, Collateral Damage in Anti-Genocide Campaign

Video: Sea World’s Social Media Program and Measurement (7:10)

If you’re in need of a vacation, take this roller coaster ride with Shel Israel, who’s on a mission to explore social media when it comes to companies, a topic I’m focused on as a researcher. Sea World worked with Kami Huyse to “move the … Continue readingVideo: Sea World’s Social Media Program and Measurement (7:10)

Case Study: Dissecting the Dell Regeneration Graffiti Facebook Campaign

Situation The market pressure to create technology products that protect or at least damage their impact to the environment continues to grow. Sustainability and green-tech campaigns are coming from nearly every tech company –esp hardware manufactures. Dell is no exception and launches this Regeneration campaign. … Continue readingCase Study: Dissecting the Dell Regeneration Graffiti Facebook Campaign

Stand Out From Your Competitors: How To Effectively Present a Case Study

As a vendor, part of your job is to represent yourself well in front of prospects, customers, partners, media, investors and analysts. In nearly all of those cases, you’ll be expected to tell a case study. In the space that I cover there are over … Continue readingStand Out From Your Competitors: How To Effectively Present a Case Study