(Part 1 in a 3 part series)
Although it’s Sunday, I’m up early reviewing the data that Andres R, (one of our consultants) and I will be presenting to a client. It’s my first official project that I’m delivering and it’s a real learning experience. I’ve been in heaven lately, swimming in lots of social media data from our massive surveys we deploy, and in this case, we ‘cut’ data from the database to help a client understand the Technographics of the people they are trying to reach.
Being new to this process at Forrester, the research is similar to user experience research I used to conduct. We conducted stakeholder interviews to understand the business goals and drivers, worked with our data team to match the client provided persona and demographic information with our own data, and then conducted analysis.
While I certainly can’t give away any of the details, it’s very clear that two of the three personas that client is trying to reach has heavy use of social media, and the third doesn’t. Furthermore we segment the persona down to the Technographics, to understand how they use each social tool (from blogs, social networks, bookmarks, rating sites, etc) and to then share with client.
Armed with detailed knowledge about how their personas use social media, they are better equipped to move forward with their plans. It’s very clear, based on the data, which tools would work well for the particular personas, and which ones would not. It’s important to understand the people that you’re going to reach before deploying tools. Put people before tools.
You can learn more about Technographics, we’ve made some high level data available on the Groundswell site.
Wish me luck on my first project deliverable.