Something that I didn’t disclose in public, that my research on Community Managers (that I published yesterday) serves two purposes, Forrester is seeking a Community Manager at our Cambridge Mass HQ. I contributed the basics to this job description, which as modified by the hiring manager, our fabulous Web Strategist Michelle F. I know there’s a lot of community folks reading this blog, so I’m really hoping that you’ll come and submit your resume directly to me. I’m not the final decision maker on this role, but I’m going to do my best to find someone from the community I support, so come work us! Send me your resume You can submit your resume directly to me by emailing me … Continue readingForrester to hire a Community Manager, will you apply?
We shouldn’t be surprised that Social Media Strategists know how to share. Forrester was pleased to host the Online Community Roundtable, you can continue the discussion in the Facebook Group. (Update: I uploaded this video with the Flip Camera, man it’s easy capture, edit and publish with this thing) Bill Johnston is a community servant (Update: he posts his thoughts from his blog), and I mean that in the best possible way. He organizes events for the Social Media industry that serve those who are practicing, it’s really a very valuable service. Every other month, he organizes the Online Community Roundtable for anyone who’s struggling with the day to day job of reaching to customers using online tools, a different … Continue readingSocial Media Discussions at the Online Community Roundtable
Yesterday, David Churbuck dinged me for writing for novices, and also suggested I wasn’t near the trenches. I could have fired back, but that would have been foolish, looking at his profile, I realized he knew what he was talking about. Instead, I left a comment on his blog, and offered for him to set the bar higher by being a guest poster. He accepted. David is digging in at Lenovo where he’s managing the web strategy, and is fighting the good fight day to day. He took my offer, and submitted via email I think he’s certainly set the bar higher for me. Here’s what David submitted to me, (including a thoughtful email apology) the following relevant post is … Continue readingGuest Post: Lenovo’s Web Strategist David Churbuck “Corporate Blogging 201 – The Risks of NQA Blog Service”
I’m talking to more and more clients who are starting to budget for social media programs, this also includes hiring the right kind of people. As you know, I hail from Hitachi Data Systems (2003-2006) as the Online Community Manager, I know the role, and what it means to connect with customers using social media tools. While I don’t officially hold that title now, I have the rare pleasure to actually do some research on the role and what it means to customers and business. Methodology In the last few months, I’ve interviewed nearly a dozen community managers at many companies, and compiled 16 specific job descriptions to create these 4 Tenets of Community Managers. We also had many internal … Continue readingForrester Report: How to Staff for Social Computing; The Social Computing Strategist & the Community Manager
Image: View a screenshot from my Facebook profile At one time, I added many apps to experiment, but I’ll have to admit, very few I use on a regular basis. I often discuss in my presentations that our research indicates that many folks use social networks to check out others profiles. Apparently, I need to do some housecleaning as, my kid sister wrote this on my Facebook Wall this morning: “hello big brother!! your facebook profile is a JUNKYARD!”. She’s also the little darling who told me that “I only use email to get a hold of old people like you“. Sigh, kids. As my former boss Kevin Eves used to tell me, “so it goes”.