RD challenges some of the ideas I presented yesterday in 10 Social Media Strategies for the Fortune 1000 Corporations, cool, I love this discussion. This is a healthy conversation to have and I embrace it.
RD writes: I am not sure that “podcasts” are “social media” – seems like that they are a tool or tactic. For instance video on YouTube or photos on Flickr are the currency “shared” by which you may have a social interaction, the video or photos in and of themselves do not themselves constitute “social”.
1) Podcasts are in the realm of social media as have the traits of ‘amateurization’ (if there is such a thing) .’Normal’ people that were not able to have an audio voice before now are in the center of entire communities as they can share their knowledge now.
2) Podcasts are also native to the browser, I saw a report that indicates that 60% of podcasts are consumed at the browser and the other 40% on mobile MP3 devices. Often these podcast webpages have comments and people can rate and vote them up and down. iTunes allows for social voting as well.
3) Podcasts are starting to get more interactive, where several people will be involved in the creation from remote differences. Take a look at Waxxi which has elements of interactivity. Skypecasts are also in that realm. It’s even possible to create audio files using flash tools directly to the browser, no Ipod included.
(Update: Within minutes of this post, I was emailed by Brian the Senior VP of Talkshoe, an Interactive Podcast service. Check that out.)
RD Writes: On measurement, Engagement, Participation, and Attention – Jeremiah previously wrote “here’s what I want to know: What are people doing, what did they think, and what was the end result? Engagement can be used across all of those questions to help tell the story.”
You nailed the measurement conundrum. We don’t have the right tools or processes to figure this out. Just because someone is subscribed to a podcast doesn’t mean they’ve ever downloaded it, listened to it, and maybe they’ve listened to it multiple times in the car playing it to passengers. We just don’t know.
Traditional Web Analytics cannot be used by itself to measure Social Media, here’s why: Web Analytics is often used to measure the activity on ones own website, but clearly Web Marketing has shifted to many sites, blogs, podcasts and social sites.
RD, there are a coupled of ways we’re going to have to measure to ‘tell the story’. It will include
1) Traditional activity (Analytics and downloads),
2) What did people think (The Qualitative part we both are talking about)
3) What was the measurable change, (What did they do, what did others think, and the WOM effect)
I somehow suspect this conversation is far from being over. I embrace all points of view on this. Oh, and check out RD’s photos, he captures a very soft feel to some heavy emotions, reminds me of oil over canvas, pretty cool, I added him to my subscribed contacts via flickr.
Connect with Jeremiah:- twitter
- friendfeed
- linkedin
- flickr
- technorati