@NigelFenwick right. likely a combination of increase in casual gaming, like farmville, Notice dip on first week of Jan? folks back to work 33 mins ago

Archive for the ‘Podcasts’ Category

I’m listening to a podcast of Jeanette Gibson of Cisco (a PodTech client), who is responsible for new media PR at Cisco.

Listen in to this 31 minute podcast really demonstrates the ability, knowledge, and cultural willingness to adopt social media. Jeannette comes across as extremely knowledgeable and has put together a complete social media strategy.

They’ve deployed blogs, forums, podcasts, and of course video, you can learn more directly at their community news site. She discusses how video is an important tool for internal communications, and how it’s a productivity tool both for employees and the market.

It’s refreshing to hear stories from folks that are living the good word from the trenches. If you’re running a social media program at a corporation, I recommend you listen to this sophisticated program.

Related Topics

Cisco acquired Five Across, one of the many White Label Social networking sites, as well as Tribe.net and recently WebEx (PodTech client)

Gabe Rivera of Techmeme (the modern “news ticker”) shares his vision and strategy. Broadcast & New Media practice leader Ken Kaplan has listened in and summarizes it best:

“Techmeme Founder Gabe Rivera is considered one of the Web’s top fifty most important people. He speaks with PodTech’s Marketing Voices host Jennifer Jones about how Techmeme harnesses the blogosphere to connect users with the biggest stories of the moment. Known as the ”go-to” place for technology news, Rivera talks about his role as founder, and what he believes are the sites greatest assets.”

If you’re working in the technology industry and don’t visit Techmeme, (pronounced Tech-meam) you’re really doing yourself a disservice. It’s truly a demonstration of new and mainstream media mixed into something new, in near real time.

I’m not a parent, but Cyberbullying has been talked about very heavily this week.

Wendall Davis of Symantec (one of PodTech’s customers) has a very informative podcast on what is Cyberbullying including some important facts on what consumers, parents and event companies should do to prepare for this. They suggest you check out their family resource website.

Checking the Pulse
As someone who deals with corporations deploying social media to connect with customers, I’ve been watching and taking note of all the inventory out there, as sometimes I’m asked to suggest some software to clients. There’s a tremendous amount of options available to any company that wants to expand their web strategy to create collaborative and two-way websites. There’s some VCs out there that think there’s too many players and not enough innovation.

Web Software Taxonomy

I’ve taken tally of one niche of Web Software (Order) Social Software (Family), they are broken into groups (Genus), if you click on any of those links, you’ll see the specific company (Species).

Inventory of Social Media Software Industry:

Wikis
Over 60 different types of wiki software available, you can even compare features.

White Label (you can rebrand) Social Networking Software

I have a list of over 40 companies, it started with 8, and it continues to grow.

Blogging Software

29 flavors of software available.

Video Platforms

There are over 20 Online Video platforms. See my rant yesterday.

Podcast Directories

Over 140 directories listed.

Internet Forum Software packages

Over 50 software packages are available.

Instant Messaging
Nearly 20 different clients (many don’t work together) available.

Social Bookmarking
Over 25 services listed.

Online Data Storage

I’ve started a list of enterprise vendors, there’s also hundreds of startups that offer online data storage as a primary or secondary feature.

Online Office

There’s half a dozen or more online office suites, 9 online spreadsheet companies, 9 Online Word processors, and at least 8 Online Presentation tools.

Online Photo Sharing
Over 100 services available (use the engine, and select show me all).

I remember the first internet boom
I was part of the first internet boom. I was at Exodus Communications (I still remember, and document it) which hosted many web startups in our data centers. Some of our clients were pets.com, and some other startups with ridiculous names (at the time) like “Google” and “Yahoo”. I remember an excess of startups entering the market, and then the shakeout occurred in 2000-2003, only the strong and unique survived. I suspect we’re getting close to that point where the shakeout will start to occur, hopefully, it won’t be another catastrophic event like Sept 2001.

Analysis:
Based upon this inventory, and my experience in the first boom, there are two stances I could logically take:

1) Software is differentiating and developing niche features for different groups and needs

or

2) There a excess of social software available.

I’m leaning towards the latter, how about you?

Lisa Stone is one of the founders of BlogHer, and rganizationof women that share their thoughts and voices using blogs. Lisa shares how this organization and conference series get started, at last year’s conference it was over 700 attendees. Lisa shares her Web Strategy for the BlogHer community site, (if you’re trying to reach influential women as a marketer, be sure to get involved).

Lisa states one of the misconceptions about Women discussions around the news and current events, rather than just the stereotypical fashion and beauty topic myth. Women also represent the largest spender of household dollars and hold the most votes.



David Weinberger is one of the co-authors of the book ClueTrain Manifesto, an pivotal book on how the Internet is leveling the world. More than once in my career, I’ve printed out the 95 theses and passed it around the office, (sometimes anonymously). His opening remark really sets the tone:

“…Social Media just continues the work of the Internet, and in enabling customers to talk with each other and thus avoid marketers”

In his podcast he discusses some key disruptions: Classifieds > Craigslist, Encyclopedia > Wikipedia, Newspapers > Blogs, Music industry > media sharing, etc.

I’ve spoken to a few senior marketers, and they often tell me they relate to Marketing Voices, or more specifically, to Jennifer Jones. Like many executives, she asks the questions that the CMO or VPs want to ask, but just don’t have the time to do. Given her experience in the Marketing and PR industry, they look to her to present the ‘big picture’ view, Thanks Jennifer.

If you’re reading this in a feedreader, access the directly media on PodTech.

Jennifer Jones interviews Search Engine Marketerer Guru Andy Beal, who’s a bud of mine. Search Engine Optimization (SEO) is lately under a lot of scrutiny and is a very interesting topic. I listened in and took some show notes, as well as have additional questions for Andy to answer at the end. I would love to hear a in depth conversation between SEO marketers on the topic of Social Media, a controversial topic, but still important and an impact to Corporate Web Strategy.

I recommend you listen in to soak in all the details, however the following are my high level notes:

Definition: Search Engine Optimization

  • SEO is about removing any barriers from Search Engines from finding and indexing your content.
  • Next, it’s to demonstrate to these engines how your content is the most relevant and important. Of course, some would argue that because the company is ranking the information and not customers, there’s some unfairness in prioritization.
  • Here’s some things to do in your SEO campaign

  • Have a good site structure
  • Make sure the content (in text) is in good shape
  • Is content targeted to your audience?

  • SEO programs at Corporations

  • Not every company has internal SEO specialists, often most companies hire firms to assist with this.
  • Often the person responsible for technical content on web teams are put in charge. I’ve noticed that some editors are getting SEO experience myself.
  • Makes a comparison between SEO campaigns and PR campaigns.
  • If you compare SEO vs Direct Mail, SEO is more efficient use of resources than direct mail.
  • SEO is becoming a line item.

  • What impacts do customer and prospect social media have on corporate SEO programs? Are they a disruptions or compliments?

  • Blogs have shown to be a great resource to SEO, as it brings great content, additional content for engines to fine, content is refined and focused (just like the requirements stated above)
  • When you tie into MySpace, Digg, or Reddit you can gain additional benefits.
  • Let alone the viral benefits that occur afterwards

  • Additional Questions for Andy from Jeremiah:

    Andy, here’s a few burning questions that I have, I respect your opinion and those of other Search Marketers, I’d love to hear your thoughts on the following.

    Question 1) Because blogs score high in Google Search results, how does this impact corporations who spend resources on SEO campaigns for their websites?

    Question 2)
    If Social Media is an effective way to gain in SEO (as well as engage an audience), should we increase Social Media Program budgets and reduce SEO budgets?

    Question 3) The word of mouth network is becoming more and more efficient. Communities are forming and networks are formalizing, these networks allow users to share info about products and services without using search. (Twitter, blogs, myspace are good examples). update: If these word of mouth networks become so efficient and content is shared amongst a common group, will this reduce the need for searches?

    Question 4) I state that Web Marketing is not on Two (corporate and google) domains only. Some savvy companies are realizing the Web Marketing battle isn’t on the corporate domain only, as the word of mouth effect becomes more important, do companies really want visitors to come to their site? Or will the savvy company realize that the most effective web marketing is using advocate customers to turn cold and warm prospects. How does this impact the SEO industry?


    Feedback wanted

    If you’re in the Search Marketing business, I would love to hear your answers, as well as your demonstration of thought leadership. Jennifer, thanks for bringing us yet another interesting Web Marketing leader for us to learn from.

    CEO of Technorati Dave Sifry was interviewed by my colleague Jennifer Jones of Marketing Voices on the PodTech network. For those that are responsible for listening to your customers (which should be quite a few folks at your corporation) listen to Dave.

    Dave does some practical analysis of Technorati vs other search engines, authority, trust. I like Dave’s response to “What should you do if your management doesn’t get social media or blogging” Toby likes this interview, and recommends that business leaders listen to this podcast. English is no longer the majority blogosphere language, Japanese, Chinese are rising in dominance quickly.

    Dave, Regarding the low adoption of German blogging discussions, I’ve talked with a few folks from Germany, there is some hesitation for an individual to step up and be a public figure and give out their opinion. This person told me this is primarily due to the last few people who did that in the the 1910s and 1930-1945 did that ended up in disaster.





    What would you ask Jennifer Jones?

    A few folks have told me and Jennifer how impressed with the type of folks she has on her show, in my opinion it stems from her wonderful personality and amazing network within the tech industry. There’s a very brief discussion in her comments. In the near future, I’ll be interviewing Jennifer Jones regarding her extensive experience in the PR and Marketing industry.

    What questions would you ask Jennifer?

    To many, Jennifer McClure is one of those special people in the PR industry, she’s shared with me her passion for Public Relations, Social Media, and has helped to found a resource for our industry called the Society for New Communications. As well as the research arm called Society for New Communications Research.

    They’re having a conference in Vegas soon, co hosted with Ragan PR, I recommend you attend if given the opportunity. I went last year, it was held here in Palo Alto and I had an enlightening experiences. A few months ago Jennifer and I spoke at Ragan PR in Chicago, I took notes of her session.

    Jennifer Jones has interviewed Jennifer McClure on Marketing Voices. I recommend you listen in, here’s what you’ll hear an interesting discussion around: Building a Corporate Culture for Social Media, the discussion revolved around the topics of how Corporate cultures cultivate different deployments of Social Media, communicating within and outside of your company, and which industries are better at listening than others.

    If you’re reading this in a feedreader, please access the player on the PodTech site. You may not see the embedded file below. This podcast was not paid for by Jennifer McClure or her associations.

    If you’d like to share this video on your blog, forum, or website, please click the orange share button and grab the code and embed.

    I’ve been getting some great feedback on my recent post: Corporate Podcasting Strategies for 2007.

    I provided 13 tips to deploy based upon real world experience. I’ve given the list some thought, and have some additional tips that I’ve embedded into the post. I’ve listed them out below for those that have already read the piece.

    They are:

    14) Link from your Press Release
    It’s often overlooked that podcasts are released around product announcements and can tie nicely into your press release. By providing a ‘learn more’ or ‘listen in’ for supplemental information, it would be a great and authentic way to tie in Social Media to your press release. Corporations may find podcasts to be a happy medium between social media and a somewhat controlled message so it really is a great tool to include.


    15) Podcast library

    Create a podcast library page on your website. This is simple to do, and if you’ve selected a podcasting partner based upon the criteria I’ve provided above then they should offer a player for your use on your website. Try to allow comments on each of your posts, and link to supplemental information. In suggestion #1 suggests to reuse existing content, so it should be very easy to link to that content. Build up this library, make it a frequently accessed knowledge center.


    16) Inform Employees, Partners

    So often is the interactive marketing manager working so hard to hit the deadline that they forget to encapsulate an internal and lateral message to employees. Make sure you send out an email blast to the appropriate teams, get on the intranet or weekly newsletter. Remember, these tools are ’sales’ and ‘marketing’ tools much like collateral, so please train them. Raise awareness, have an FAQ, suggest how to use, and be open to receive feedback and suggestions. Podcasts can be a great sales training tool for your internal folks that travel, are on the go, or work remote or in some data center and not connected. Some companies have provided iPods for their employee base, perhaps create an award system or contest for those that engage.

    17) Inform Public

    Many corporations are so afraid to contact those outside of the traditional media circuit. The Press Release is not the only way to get information out about your brand new podcasting series. Inform bloggers in your industry, either leave a comment, or even feel free to email them. Ask them for your opinion. Find blog posts where your specific podcast topic is relevant and leave a thoughtful and original comment to encourage them to learn more by listening to your podcast and provide feedback.

    I visit quite a few of PodTech’s clients, most are tech companies in Silicon Valley with our Account teams as a Social Media Resource. By the conversations that clients have with each other, I’ve a good sense of where they are in the evolution.

    Having been in the core team that deployed Corporate Podcasting at Hitachi Data Systems last year, I’m familiar with the challenges, pitfalls and evolution.

    Here’s some common Podcast Strategies that seem relevant for the start of 2007:

    1) Resource Existing Content
    Many podcast program managers are at a challenge when it comes to creating a podcast content program. It’s not as hard as it looks as there’s quite a bit of content that can be converted to conversational podcasting. Whitepaper content can often serve as Podcast content. Nearly each of those white papers MarCom has created can be converted into a topic, perhaps have a host and invite the content contributor or domain expert to participate in the podcast.

    Check your search logs on your website for common asked terms or phrases, there’s some clues there. Blog posts in your industries with intense conversation and activity will suggest hot topics.

    2) Extend your Podcast with Social Media Features

    Many corporate marketers fail by only dropping an mp3 file and alink to iTunes on a ‘podcast page’. You can benefit from interaction and building better podcasts by allowing for feedback by enabling comments. Perhaps using blog software to publish your podcast.

    3) Deliver Podcast on a “Viral Player”

    Ideally, the best case scenario is to embed a viral player that can be shared with your audience that also allows comments. This player easily has copyable code that lets the content be shared on other blogs, forums, and websites in your industry. Here’s an example of how I’ve deployed my latest podcast on Social Media Strategy using a viral player. Get the word out.

    I’ve seen some recent stats that suggest that 60% of podcasts are consumed within the browser and 40% on mobile devices.

    4) Align content strategy around existing corporate Initiatives

    Your podcast schedule and content should line up with your product offerings. Build a row or column into your communications plan that includes social media podcasts. Many marketers struggle that blogs are not ‘message controlled’ by corp communications, however podcasts are a great place as a happy medium as there is some control by corp communications to keep the message on target.

    Of course the balance is to make the content helpful and resourceful for the listener, as they can change it with a simple click, or even worse, unsubscribe and never return.

    5) Podcasting is for the long term
    Many corporate marketers forget that the goal of Podcasting is to get your listeners to subscribe and this takes time. Podcasting programs need to be expected to have duration for 6-12 months. Don’t sell yourself short in an embarrassing situation by not planning or budgeting for that period of time. If time is an issue or resources, find a podcasting partner that can assist.

    6) Duration varies

    I’m often asked “How long should my podcast be”. It really depends, for the average tech corporate podcast, I’m noticing durations from 5-10 minutes. Of course when you have more in depth topics, or interviews or conversations with multiple individuals you’ll want to extend this.

    7) Interactive and interesting
    Please don’t be the corporation that creates the talking head podcast. Podcasts need to be interesting, engaging, and interactive. How can podcasts be interactive? By involving the audience by reading comments, reading their blog posts, or letting them submit questions via email, or even by using audio tools to let them pre-record their questions in advance. The more you involve the audience, the more it’s a real conversation.

    8) ‘Pull’ content not ‘Push’ content
    This is one the biggest challenges. Remember podcasting is a “pull” channel, meaning the content needs to be interesting and resourceful for the listener. It’s very easy for them to click away, so always think of the user first. I’ve noticed this content strategy in some corporate podcasts, they list first the Problem, then all the Market Options, what Pitfalls to avoid, and then finally at the end of the Podcast the corporate offering.

    Today’s modern marketer is a story teller, not a FAB (Feature Attribute Benefit) or stats pusher. Please remember that the user already knows what your company does, and knows how to use the web to find your content so you don’t need to hit them over the head with your latest offering, make them want to come to you.

    9) It’s about the listener, please remember

    Involve customer participation, listen, improve. Please don’t put barriers up in front of the user to consume this content. I know of at least 2 companies that have put registration forms in front of the podcasts for access. Bad idea, that really sends a bad message on many fronts, and may reduce subscriptions.

    10) Create as many series as appropriate

    Some Marketers make the horrible mistake of cramming to many lines of content into one podcast. I recommend creating separate podcast channels based upon market or audience type. Remember to think years out when selecting the channels, it’s not easy to change without user fall off in mid flight. I’d rather you consider to start pretty narrow and then add on additional podcast programs, remember the future of marketing is about small niche audience rather than broad mass audiences.

    11) Podcasting as an alternative to Blogging

    At many corporations, there’s a ‘corporate blogging’ initiative underway. For many, they simply don’t have the time to do a blog, Podcasting may be a better avenue as it requires less time. I’ve found that sometimes great speakers make horrible bloggers, and great bloggers are horrible speakers.

    12) Integrate with other programs.
    Encourage your corporate and customer bloggers, community managers, or those involved with forums to integrate the podcasts, raise awareness by emailling them, and then thank them in the comments for embedding. Your podcasts should be contextually displayed on your product pages, microsites, extranets and intranets.

    13) Criteria for your Podcasting Partner
    I’m somewhat biased here as I work for PodTech, a podcasting partner, There are many companies that offer podcasting services, in fact basic production is a commodity. Here’s some criteria in selecting your value added podcasting partner:

    A) Experience in creating professional audio content
    Your partner should already be able to demonstrate the various clients they’ve already served

    B) May have voice or media talent

    For many listeners, a familiar or friendly voice or maybe listening to an existing program would be welcoming, if not inviting.

    C) Existing distribution Network

    While it makes sense to present your content on your corporate domain, if you partner with a podcasting provider that has an existing media network, (esp if they are already talking to your audience) they can help extend your message to the right audience quickly

    D) Tools and Metrics

    Your partner should assist you with not only just creating the podcast but distributing it using social media tools such as a viral player and providing you with metrics

    E) Ability to cover live events

    Your Podcasting partner should be willing to send teams or crews out to your events for demos, interviews and other venues to capture and then re-use on your podcasting program. See this post on how to use social media as an overlay.

    E) They get it

    Consultation and Expertise should be a core part of your partner should really get social media, to help you maximize your efforts in this new space.

    Update: Below I’ve added some additional strategies that round out this guide (Jan 21st):

    14) Link from your Press Release
    It’s often overlooked that podcasts are released around product announcements and can tie nicely into your press release. By providing a ‘learn more’ or ‘listen in’ for supplemental information, it would be a great and authentic way to tie in Social Media to your press release. Corporations may find podcasts to be a happy medium between social media and a somewhat controlled message so it really is a great tool to include.


    15) Podcast library

    Create a podcast library page on your website. This is simple to do, and if you’ve selected a podcasting partner based upon the criteria I’ve provided above then they should offer a player for your use on your website. Try to allow comments on each of your posts, and link to supplemental information. In suggestion #1 suggests to reuse existing content, so it should be very easy to link to that content. Build up this library, make it a frequently accessed knowledge center.


    16) Inform Employees, Partners

    So often is the interactive marketing manager working so hard to hit the deadline that they forget to encapsulate an internal and lateral message to employees. Make sure you send out an email blast to the appropriate teams, get on the intranet or weekly newsletter. Remember, these tools are ’sales’ and ‘marketing’ tools much like collateral, so please train them. Raise awareness, have an FAQ, suggest how to use, and be open to receive feedback and suggestions. Podcasts can be a great sales training tool for your internal folks that travel, are on the go, or work remote or in some data center and not connected. Some companies have provided iPods for their employee base, perhaps create an award system or contest for those that engage.

    17) Inform Public
    Many corporations are so afraid to contact those outside of the traditional media circuit. The Press Release is not the only way to get information out about your brand new podcasting series. Inform bloggers in your industry, either leave a comment, or even feel free to email them. Ask them for your opinion. Find blog posts where your specific podcast topic is relevant and leave a thoughtful and original comment to encourage them to learn more by listening to your podcast and provide feedback.


    Learn more

    Here’s an excellent book: that over 100 contributed to (including I) on Blogging and Podcasting, if you’re interested in picking it up, it has insight from many industry experts, all which are more intelligent than I. If you found this post helpful, also read 10 Social Media Strategies for the Fortune 1000 Corporations. Update Jan 21st: Yestereday I published some strategies for using Online Video for your Execs.

    Add your own
    If you’ve any corporate podcasting strategies you’d like to add, please leave a comment below

    Update Jan 19, 2007: Dana Gardner has added some supplemental information around pricing, costs, and economics. His additional notes on transcriptions are also valuable.

    Update: Feb 12, 2007: eMarketer suggests that “spending on podcasting advertising will quintuple over the next five years, from a paltry $80 million base in 2006 to a $400 million market in 2011.”

    Guy Kawasaki just published his top 10 favorite Marketing Voices Podcasts. As you know, my colleague Jennifer Jones is the founder and host of Marketing Voices.

    I’ve always like Social Media Measurement with Peter Blackshaw with Nielsen Buzz Metrics, James Druckery’s Social Media Strategy for Seagate.

    Questions for you:

    Community matters here at PodTech, so we always want to know how we can make the show better, I promise you, myself, and Jennifer will read all of your feedback and analyze to make our products better. Seel free to shoot some feedback, we’re listening:

    1) Which Marketing Voices Podcasts are your favorite and why?
    2) What are some other Marketing Podcasts that you like? (FIR? Edgeworks, Jaffe? who?)
    3) Who else should be on upcoming Marketing Voices podcasts
    4) What are some things that could be approved?

    See, I’m living my recommendations I give to all of you, let’s use social media to make better products and services in near real time!

    Podcast: Guy Kawasaki Interview

    Categories: Podcasts, PodtechPosted on January 15th, 2007

    Colleague Jennifer Jones interviews Guy Kawasaki. Here’s just some of the discussion points you’ll hear when you listen in:

  • Discussion on defining Social Media, Guy gives a historical record on the history of publishing
  • As a Sr Marketer, learn what to do if your CEO doesn’t get Social Media, does she have kids?
  • Guy discusses his next book, and how he prioritizes his time.
  • Who changed the world and does it need to be changed again?
  • I asked Jennifer Jones to ask Guy, “How do you Monetize your Blog”, thanks Jennifer.
  • I like how the podcast was done so casually, I felt like I was in the room with Jennifer and Guy, even with the chirping and young son in the room, thanks Jennifer.



    Thanks to all who contributed questions on my blog, unfortunately I wasn’t able to get to all of them, although I promise to address all of the questions. Some of the questions, I don’t have the answers to (stuff about mobile) but I’m going to do more research on it, to figure out how Corporate Web Strategy intersects with Mobile. Since I’m at CES this week, this is a great time to start.

    I really appreciate all the support from the community, please listen in to our discussion.

    View the PodTech page on Marketing Voices How to Implement a Corporate Social Media Strategy, or listen using the embedding player below.



    Questions from
    Karen O’Brien
    Brian Keith
    Tom Mandel
    Michael O’Connor Clarke
    Jennifer indirectly asked the same question Tina Lang-Stuart asked!

    Photo by Thomas Hawk

    Tomorrow, I’ve been invited to be part of the Marketing Voices podcast by Jennifer Jones. What questions are burning in your mind regarding Social Media, Marketing, Community, or program management? What would you want to know?

    I’ll credit you in the show, and it will likely be produced and published by early next week on the PodTech site.

    So fire away, leave a comment, and forward this post to your colleagues…you can participate in the show!

    Wow, that was fast. Brian interviewed me on his podcast series “Edgeworks” just a few hours ago, he’s already got it published with notes.

    If you want a great summary of what I do and my thought on life, or just want to hear my voice, please listen in. Brian called me after I wrote this post on 10 Social Media themes for corporations, and thought it worthy for his podcast.

    Thanks Brian, you’re doing great in collecting the knowledge from the Social Media community.

    I keep on hearing Martin McKeay’s name over and over around Silicon Valley and even here in PodTech. He’s one of the top security bloggers and podcasters. Some of our clients at PodTech are in the security space and listen and read this stuff often. He gets invited to conferences, treated like an Analyst because of his expertise and passion for security.

    I’ve been a personal friend of Martin’s for over a year now, we were podcasters on the now retired Podcast RoundTable (and excellent experiment for me). Martin is on ‘low posting’ mode during the holidays, and also while he beats a nasty virus. Get well soon bud. Martin, I told you that you were an A-lister in the Security Space.

    RD challenges some of the ideas I presented yesterday in 10 Social Media Strategies for the Fortune 1000 Corporations, cool, I love this discussion. This is a healthy conversation to have and I embrace it.

    RD writes: I am not sure that “podcasts” are “social media” – seems like that they are a tool or tactic. For instance video on YouTube or photos on Flickr are the currency “shared” by which you may have a social interaction, the video or photos in and of themselves do not themselves constitute “social”.

    1) Podcasts are in the realm of social media as have the traits of ‘amateurization’ (if there is such a thing) .’Normal’ people that were not able to have an audio voice before now are in the center of entire communities as they can share their knowledge now.

    2) Podcasts are also native to the browser, I saw a report that indicates that 60% of podcasts are consumed at the browser and the other 40% on mobile MP3 devices. Often these podcast webpages have comments and people can rate and vote them up and down. iTunes allows for social voting as well.

    3) Podcasts are starting to get more interactive, where several people will be involved in the creation from remote differences. Take a look at Waxxi which has elements of interactivity. Skypecasts are also in that realm. It’s even possible to create audio files using flash tools directly to the browser, no Ipod included.

    (Update: Within minutes of this post, I was emailed by Brian the Senior VP of Talkshoe, an Interactive Podcast service. Check that out.)


    RD Writes: On measurement, Engagement, Participation, and Attention – Jeremiah previously wrote “here’s what I want to know: What are people doing, what did they think, and what was the end result? Engagement can be used across all of those questions to help tell the story.”

    You nailed the measurement conundrum. We don’t have the right tools or processes to figure this out. Just because someone is subscribed to a podcast doesn’t mean they’ve ever downloaded it, listened to it, and maybe they’ve listened to it multiple times in the car playing it to passengers. We just don’t know.

    Traditional Web Analytics cannot be used by itself to measure Social Media, here’s why: Web Analytics is often used to measure the activity on ones own website, but clearly Web Marketing has shifted to many sites, blogs, podcasts and social sites.

    RD, there are a coupled of ways we’re going to have to measure to ‘tell the story’. It will include

    1) Traditional activity (Analytics and downloads),
    2) What did people think (The Qualitative part we both are talking about)
    3) What was the measurable change, (What did they do, what did others think, and the WOM effect)

    I somehow suspect this conversation is far from being over. I embrace all points of view on this. Oh, and check out RD’s photos, he captures a very soft feel to some heavy emotions, reminds me of oil over canvas, pretty cool, I added him to my subscribed contacts via flickr.

    Seth Godin Speaks

    Categories: Community Marketing, Podcasts, PodtechPosted on December 18th, 2006

    Colleague Jennifer Jones excitedly told me last week her podcast interview with Seth Godin went extremely well. I emailed Seth (we’ve interacted a few times) and introduced him to Jennifer, who we both would both be perfect for her show on Marketing and Social Media.

    Seth’s most recent book, Small is the New Big, ties together many of the theories and assumptions that we’re seeing how social media is impacting today’s marketing strategy.

    Thanks to Douglas Howatt, a Marketing Director that I’ve had the privilege to work with. Doug submitted an excellent question for Seth that was read live on the show.

    If you’ve not done so lately, Check out Seth’s blog.

    Robert’s up in arms about some private discussions being aired in public then being distorted . Rob, who I had dinner with and others with just a few weeks ago at Podcamp West has taken some private discussions public.

    A few months ago, I was speaking at Ragan PR Conference, and Robert, being at Podtech a startup asked if I could share a room with him to reduce his expenses. Heh, at first I was a little reluctant, but ultimately gave in, as it ends up, Ragan provided him a hotel room, (he was the opening keynote after all). Robert’s asking for conference expenses being covered is consistent, he’s not playing an ego card as far as I can tell.

    I really hope this gets worked out, I suspect this is blown way out of proportion, and hopefully this can be resolved so Robert can attend Podcamp. One rule of thumb is that private matters shouldn’t be exploited in public.

    Update, Nov 29th: There appears to be some closure on this topic. Let’s all get back to work now! :)

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