Wrapup: Community Manager Day 2013, Trended

In 2013, Community Managers are trending, both online, and their impact to their organizations and the customers, who they serve. Community Managers are the most powerful group online As professional online communicators, Community Managers are the most powerful group for 5 reasons: 1) Professionally trained 2) Access to top tools 3) Manage the largest social media accounts in world 4) Highly connected to each other, and 5) Their interactions with market are public, which resonate.  I’m pleased to report that yesterday, on Jan 28th the Community Manager Appreciation tag (#CMAD) became a Twitter trending topic in at least Finland, France, and United States for over five hours. Recognition of the Community Manager Role, Globally Known Each year, Community Manager appreciation … Continue readingWrapup: Community Manager Day 2013, Trended

10 Key Stats of the Community Manager Space #CMAD

Update: Here’s a Wrapup of #CMAD 2013, which Trended. Today is Community Manager Appreciation Day, in celebration of saluting this important role changing the face of corporations and customers everywhere, I wanted to share original data and insights on the state of the space.  Community Manager Day (#CMAD) is hosted globally every fourth Monday in Jan, I’ll do a wrap up post and cross-link for this fourth year.  Why do Community Managers get their own day?  Essentially, they serve customers every other day, so they should get a day of thanks to highlight how they’re changing the face of business, customer care, and our industry.  Here’s key stats on the essential skills, requirements of community managers, as well who they … Continue reading10 Key Stats of the Community Manager Space #CMAD

People on the Move in the Social Business Industry, Jan 18, 2012

At the start of each year, we often see a flood of new hires, as many are hired over Q4 for the new year. Find out who’s investing in social business by tracking who got hired, the savvy will examine role, industry, title to find interpret growth in our space. Both the submissions on this job announcement board, as well as available social media positions at corporations continue to pour in. In this continued digest of job changes, I like to salute those that continue to join the industry in roles focused on social media, see the archives, which I’ve been tracking since 2007. People on the Move in the Social Business Industry: Christopher Carfi joins Swipp, Inc. as VP, Platform Products … Continue readingPeople on the Move in the Social Business Industry, Jan 18, 2012

Pay Yourself First

Research, workout, or write down your thoughts each morning. Don’t check email, as that’s paying someone else. Email, while a dominant form of business communication isn’t effective: The more you respond, the more emails you’ll receive. The tool is over burdened for its initial use case. You’re teaching your network you’ll forever be reactive. I pay myself first. I focus my priorities on the tools that will maximize my time. For example, rather than responding to multiple emails or conversations on one topic, I leverage broadcasting tools, like this very weblog. This isn’t a new concept, as many financial advisers will suggest that you invest in your future (funds, roth, 401) before fully paying down your debt. In the long … Continue readingPay Yourself First

The Difference between Strategy and Tactics

The purpose of this post is to clearly delineate the distinct differences between strategy and tactics, and show how they work in tandem for your organization. Often, we use the terms strategy and tactics interchangeably and in a haphazard manner.  When probing at online definitions and dictionaries, they often share many of the same characteristics, making them difficult to differentiate.  Rather than debate Greek military etymology, Sun Tzu philosophy, or latest publications from the Harvard Business Press, here’s a simple way to look at strategy and tactics by their associated actions: [The difference between strategy and tactics: strategy is done above the shoulders, tactics are done below the shoulders] While a tweet-worthy catch phrase, this metaphor risks glib over-simplification. To … Continue readingThe Difference between Strategy and Tactics

18% Social Business Software Achieved a Material Event –VCs Not Required

Executive Summary Research has found that out of 55 Social Business Startups that a majority (69%) have received early and late stage funding, averaging $14m in total funding.  A significant 31% have not taken investor funding, which we’ve listed 6 reasons ranging low costs of operations, self-funding, VC avoidance, and market saturation of startups.  18% of startups had achieved a material event (acquired or IPO) and of them, 40% we’re not funded.  Expect three macro trends in 2013 including: 1) Startups focus on business value to battle software giants, 2) Investors hot on SMMS market, but wary of vendors who lack differentiation, and 3) As Social Business Software market matures, expect growth in late stage investments Research Background I’m continuing industry … Continue reading18% Social Business Software Achieved a Material Event –VCs Not Required