People on the Move in the Social Business Industry: Oct 21, 2010

Both the submissions on this job announcement board, as well as available social media positions at corporations continue to pour in. In this continued digest of job changes, I like to salute those that continue to join the industry in roles focused on social media, … Continue readingPeople on the Move in the Social Business Industry: Oct 21, 2010

Social Media Mission Control, The Contact Center Must Evolve #SocialSupport

Left: Gatorade’s (Pepsico) Social Media Mission Control Center in Chicago listens and supports customers wherever they are in their lives. (Video, WSJ) Customers have been blessed –and cursed– by call centers where customers call into customer support phone lines when they have woes to solve. … Continue readingSocial Media Mission Control, The Contact Center Must Evolve #SocialSupport

Rise of Social Commerce: Photos, Slides, Wrapups #RSC10

We’re thankful for the attendees and sponsors who came to our first event, Altimeter’s, The Rise of Social Commerce. I’ll use this post to link to all the blog posts, slides, and discussions from the event, so expect I’ll keep this post updated. (Blast from … Continue readingRise of Social Commerce: Photos, Slides, Wrapups #RSC10

People on the Move in the Social Business Industry: Oct 5, 2010

Both the submissions on this job announcement board, as well as available social media positions at corporations continue to pour in. In this continued digest of job changes, I like to salute those that continue to join the industry in roles focused on social media, … Continue readingPeople on the Move in the Social Business Industry: Oct 5, 2010

The Stack: The Fifteen (now Sixteen) Classes of the Social Business Software Suite (Q4, 2010)

Update Nov 5: I’ve created a framework based off the following data, and have a full presentation available. Click here to see the full Social Business Stack for 2011, which now supersedes this blog post. Background: From Three Software Classes to Fifteen (Sixteen) in 4 … Continue readingThe Stack: The Fifteen (now Sixteen) Classes of the Social Business Software Suite (Q4, 2010)