People on the Move in the Social Business Industry: Oct 21, 2010

Both the submissions on this job announcement board, as well as available social media positions at corporations continue to pour in. In this continued digest of job changes, I like to salute those that continue to join the industry in roles focused on social media, see the archives, which I’ve been tracking since Q4, 2007. People on the Move in the Social Business Industry Blake Cahill formerly of Visible Technology and joins Social Marketing Agency Banyan Branch as Principle (PDF). I’ve worked with Blake on a few projects, and have always been impressed congrats. Cindy Kim has expanded her duties at JDA Software to running social media – strategy, plan, and execution, where she will marry that with her broader marketing … Continue readingPeople on the Move in the Social Business Industry: Oct 21, 2010

Milestone: Social CRM Pioneer Group Crosses 1000 Members #SCRM

On March 5th, Ray Wang and I announced the SCRM report, along with that, we launched a community to allow practitioners and those who serve them to connect to each other.  The goal of this group was to extend the discussion further in this very early market, hence we coined it a “Pioneers” group and dubbed the theme around exploration, going “west” as we explored various trails as a collective.   A few days ago, the Social CRM Pioneers Group (you can join too) crossed over 1000 members and the discussions in this new industry continue to spill over. This labor of love continues to impress me as members connect, share, and foster new relationships that spill over to real … Continue readingMilestone: Social CRM Pioneer Group Crosses 1000 Members #SCRM

Social Media Mission Control, The Contact Center Must Evolve #SocialSupport

Left: Gatorade’s (Pepsico) Social Media Mission Control Center in Chicago listens and supports customers wherever they are in their lives. (Video, WSJ) Customers have been blessed –and cursed– by call centers where customers call into customer support phone lines when they have woes to solve. Now, expect similar strategies to now use Social CRM technologies (read the report) to first listen to customers where they already are, and respond in real time.  In fact we know of Gatorade being the first to launch their Mission Control center (see video below) and Dell’s head of Social Media, Manish Mehta, announced at our conference last week they are going to launch the Dell Social Media Mission Control center at their HQ. How … Continue readingSocial Media Mission Control, The Contact Center Must Evolve #SocialSupport

Rise of Social Commerce: Photos, Slides, Wrapups #RSC10

We’re thankful for the attendees and sponsors who came to our first event, Altimeter’s, The Rise of Social Commerce. I’ll use this post to link to all the blog posts, slides, and discussions from the event, so expect I’ll keep this post updated. (Blast from the past, see my former research predicting when social commerce would emerge –I was a year off, this space is fast) Rise of Social Commerce, an intimate event for 150 Social Commerce Pioneers Wrapups I’ll link to all the materials at the Social Commerce, so even if you didn’t attend, you can find out what was shared. Download the slides here Watch the live stream (at no-cost), we’ll have archived videos (The stream unexpectedly cut … Continue readingRise of Social Commerce: Photos, Slides, Wrapups #RSC10

People on the Move in the Social Business Industry: Oct 5, 2010

Both the submissions on this job announcement board, as well as available social media positions at corporations continue to pour in. In this continued digest of job changes, I like to salute those that continue to join the industry in roles focused on social media, see the archives, which I’ve been tracking since Q4, 2007. People on the Move in the Social Business Industry Dick Costolo, takes the reigns as the newly dubbed CEO of Twitter.  I’ve met Dick a few times and he’s always shown he really has strong understanding of this space having lead Feedburner and then much of the social media team at Google. Kay Luo, of SimplyHired and LinkedIn fame now joins Techcrunch and 500 Startups, … Continue readingPeople on the Move in the Social Business Industry: Oct 5, 2010

The Stack: The Fifteen (now Sixteen) Classes of the Social Business Software Suite (Q4, 2010)

Update Nov 5: I’ve created a framework based off the following data, and have a full presentation available. Click here to see the full Social Business Stack for 2011, which now supersedes this blog post. Background: From Three Software Classes to Fifteen (Sixteen) in 4 Years From When I first started as an industry analyst about covering this space there were really only three classes of companies: Social networks like Facebook, community platforms, and existing BBS and Blogging software companies. Fast forward a few years, this space has grown tremendously with an influx of new types of software vendors as well as specialization from a growing market. [The social software space has ballooned into a disparate set of technologies, data … Continue readingThe Stack: The Fifteen (now Sixteen) Classes of the Social Business Software Suite (Q4, 2010)