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Altimeter Report: The 8 Success Criteria For Facebook Page Marketing

Categories: Altimeter, Facebook StrategyPosted on July 27th, 2010

Report Snapshot (full report embedded below)
Altimeter Group conducted research, and gleaned input from 34 vendors, agencies, and experts, to determine success criteria and develop a roadmap for Facebook page best practices. We found Eight Success Criteria for Facebook page marketing, and then tested the maturity of 30 top brands across six industries.

Our heuristic evaluation revealed that brands fell short – nearly half of the brands we reviewed (14 out of 30) did not fully leveraged social features to activate word of mouth, the hallmark behavior of social networks. Within this immature landscape, a few brands were on the right track to successfully harnessing Facebook page marketing. Brands like Pampers, Macy’s, Kohl’s, and AXE increased engagement and activated word of mouth through advocacy and peer-to-peer interactions, or solicited business call to actions that result in transactions.

How should brands approach their Facebook page marketing? We asked the experts.
Research means digging in deeper to find the truth,  and we know our place in the ecosystem is to work with others.  As a result, we had a call for submissions, and we received input from 34 vendors, agencies, brands, and individual experts. We read blog posts, looked at examples, and reviewed case studies.

360i, AKQA, Awareness, The Community Roundtable, Context Optional, Digital Evolution Group, Edelman Digital, Facebook, Gigya, Horn Group, Inside Facebook, Janrain, KickApps, Lithium, LiveWorld, Ogilvy’s 360° Digital Influence, Razorfish, RockYou, SHIFT Communications, Spredfast, StepChange Group, a Powered Company, Vitrue and Wildfire Interactive. We also received input from individual contributors such as: David Armano, David Berkowitz, Bert DuMars, Charlene Li, Dave McClure, Annie Noll, Shiv Singh, Adam Smith, Justin Smith, Jason Sullivan, and Anita Wong.

8 Success Criteria for Facebook Page Marketing
After pouring over the data from the ecosystem we’re part of, we found a clear pattern. There was a consistent set of criteria we heard from the industries experts, we found the following 8 criteria:


8 Success Criteria for Facebook Page Marketing

Then, we put 30 brands to the test to find out who’s doing it right –and wrong.
We then took that criteria, created a scorecard with quantitative criteria, and measured the world’s top brands on their Facebook efforts to find out who’s doing it right, and who’s not.  In the embedded report, you can download many of the high level findings, as well as see screenshots, comparison by industry and read our recommendations.


Facebook Success Criteria Scoring: By Brand

About the Altimeter research team.
For this report, I’m very thankful to work closely with Altimeter Partner, Alan Webber (bio, Twitter), who served as Editor. Alan is a multi-talented guy who stems from Forrester with a strong background in web user experience, and was able to tighten down the scorecard methodology which we’ll use to help clients. Christine Tran, Researcher (blog, Twitter), lead a detailed and thorough research process, always kept the ball rolling and is a consistent and reliable source of quality work, long hours, and positive energy. I’m very thankful for both of their consistent help!

Our belief in Open Research: It works when you share it
We want to be facilitators of the ecosystem and want to work closely with the marketplace.  We’re publishing our report under Open Research, at no-cost under creative commons licensing, this report was 100% funded by Altimeter Group, we also do our best to disclose our financial relationships.  To make Open Research work, we hope you read it, spread it, and use it to improve.  If you found this research report helpful, please embed it on your blog, email it to your teams, and spread it to others.

Related Links

Update: We’ve posted additional data that wasn’t specifically in the report, read more here.

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    [...] View full post on Top Social Media Minds [...]

  • http://www.consensusinteractive.com/facebook-page-best-practices/ Facebook Page Best Practices | Consensus Interactive

    [...] Marketing View more documents from Jeremiah Owyang. You can see the original post and comments on Web-Strategist.com Share/Bookmark July 27th, 2010 | Mark | No Comments [...]

  • http://twitter.com/newcomer Mark Newcomer

    This is a great report and the advice is very practical. To date, most Facebook best practices guides seem to lack both real advice and any foundation in research. You have covered both here.

    I think you have also covered a lot of points that are not exclusive to Facebook (brand consistency, authenticity, etc). These guidelines should be applied to other social efforts (i.e. Twitter, branded communities, etc).

    Thanks for the hard work and willingness to open it up for everyone.

    Mark Newcomer
    consensus interactive

  • http://twitter.com/newcomer Mark Newcomer

    This is a great report and the advice is very practical. To date, most Facebook best practices guides seem to lack both real advice and any foundation in research. You have covered both here.

    I think you have also covered a lot of points that are not exclusive to Facebook (brand consistency, authenticity, etc). These guidelines should be applied to other social efforts (i.e. Twitter, branded communities, etc).

    Thanks for the hard work and willingness to open it up for everyone.

    Mark Newcomer
    consensus interactive

  • http://twitter.com/newcomer Mark Newcomer

    This is a great report and the advice is very practical. To date, most Facebook best practices guides seem to lack both real advice and any foundation in research. You have covered both here.

    I think you have also covered a lot of points that are not exclusive to Facebook (brand consistency, authenticity, etc). These guidelines should be applied to other social efforts (i.e. Twitter, branded communities, etc).

    Thanks for the hard work and willingness to open it up for everyone.

    Mark Newcomer
    consensus interactive

  • Scott Doniger

    nice work, jeremiah, not that we expected anything else. one of the problems / challenges we as digital marketers (on the agency side) remain dumbfounded by is that so many brands still consider “social” (and therefore FB) as a silo, or as its own isolated effort. as adivsors, we are consternated by working with so many marketers who still don't really get it. as your analysis clearly supports, understanding FB's (and social's) highest and best use is the fuel to achieve liftoff. extreme appreciation for sharing.

  • Scott Doniger

    nice work, jeremiah, not that we expected anything else. one of the problems / challenges we as digital marketers (on the agency side) remain dumbfounded by is that so many brands still consider “social” (and therefore FB) as a silo, or as its own isolated effort. as adivsors, we are consternated by working with so many marketers who still don't really get it. as your analysis clearly supports, understanding FB's (and social's) highest and best use is the fuel to achieve liftoff. extreme appreciation for sharing.

  • Scott Doniger

    nice work, jeremiah, not that we expected anything else. one of the problems / challenges we as digital marketers (on the agency side) remain dumbfounded by is that so many brands still consider “social” (and therefore FB) as a silo, or as its own isolated effort. as adivsors, we are consternated by working with so many marketers who still don't really get it. as your analysis clearly supports, understanding FB's (and social's) highest and best use is the fuel to achieve liftoff. extreme appreciation for sharing.

  • http://www.jesseluna.com jesseluna

    I applaud you and Altimeter for making this report accessible.

    Two things:
    * I think that the eight items are more “best practices” rather than success metrics. There will always be cases where one metric or another will not apply.
    * I think that experimenting is essential to testing, measuring, and refining marketing efforts.

  • http://www.jesseluna.com jesseluna

    I applaud you and Altimeter for making this report accessible.

    Two things:
    * I think that the eight items are more “best practices” rather than success metrics. There will always be cases where one metric or another will not apply.
    * I think that experimenting is essential to testing, measuring, and refining marketing efforts.

  • http://www.jesseluna.com jesseluna

    I applaud you and Altimeter for making this report accessible.

    Two things:
    * I think that the eight items are more “best practices” rather than success metrics. There will always be cases where one metric or another will not apply.
    * I think that experimenting is essential to testing, measuring, and refining marketing efforts.

  • Renato Beninatto

    Jeremiah, great job!

    When I was an analyst at Common Sense Advisory we wrote a report on the maturity of companies when it comes to translation and localization. I was wondering if you have looked at social media in multiple languages. In the localization industry, this is an area where we are trying to figure out what is the best way to go. Would you be interested in talking about it? I am in the Bay area today and tomorrow.

    Renato Beninatto
    CEO and Chief Instigator
    Milengo – Translations for a Working World
    http://www.milengo.com

  • talsie

    heard this all many times over…where is the new learning

  • talsie

    heard this all many times over…where is the new learning

  • talsie

    heard this all many times over…where is the new learning

  • http://wearesocial.net Robin Grant

    Hey Jeremiah

    Thanks, as always, for sharing this – looking forward to reading and digesting.

  • http://wearesocial.net Robin Grant

    Hey Jeremiah

    Thanks, as always, for sharing this – looking forward to reading and digesting.

  • http://wearesocial.net Robin Grant

    Hey Jeremiah

    Thanks, as always, for sharing this – looking forward to reading and digesting.

  • http://web-strategist.com/blog Jeremiah Owyang

    Thanks Mark, I do think there are some books that go deeper, but this is a report, we hope to continue to gauge brands' progress.

  • http://web-strategist.com/blog Jeremiah Owyang

    Thanks Mark, I do think there are some books that go deeper, but this is a report, we hope to continue to gauge brands' progress.

  • http://web-strategist.com/blog Jeremiah Owyang

    Thanks Mark, I do think there are some books that go deeper, but this is a report, we hope to continue to gauge brands' progress.

  • http://web-strategist.com/blog Jeremiah Owyang

    Thank you talsie, I'm open to critiques. It would be helpful if you left some URLs to the sources that are similar, I think it would help others.

  • http://web-strategist.com/blog Jeremiah Owyang

    Thank you talsie, I'm open to critiques. It would be helpful if you left some URLs to the sources that are similar, I think it would help others –and me.

  • http://web-strategist.com/blog Jeremiah Owyang

    Thank you talsie, I'm open to critiques. It would be helpful if you left some URLs to the sources that are similar, I think it would help others –and me.

  • http://web-strategist.com/blog Jeremiah Owyang

    Thank you Jesse. Regardless of the nomenclature, brands must follow these 8 criteria. Some background news. Originally I was going to call these “8 Directives” but Christine talked me out of it.

  • http://web-strategist.com/blog Jeremiah Owyang

    Thank you Jesse. Regardless of the nomenclature, brands must follow these 8 criteria. Some background news. Originally I was going to call these “8 Directives” but Christine talked me out of it.

  • http://web-strategist.com/blog Jeremiah Owyang

    Thank you Jesse. Regardless of the nomenclature, brands must follow these 8 criteria. Some background news. Originally I was going to call these “8 Directives” but Christine talked me out of it.

  • http://web-strategist.com/blog Jeremiah Owyang

    Expect us to do research as Facebook (and other social technologies spreads to other locations –this is just the first in a long series.

  • http://web-strategist.com/blog Jeremiah Owyang

    Expect us to do research as Facebook (and other social technologies spreads to other locations –this is just the first in a long series.

  • http://web-strategist.com/blog Jeremiah Owyang

    Expect us to do research as Facebook (and other social technologies spreads to other locations –this is just the first in a long series.

  • Karen Joe

    Hello from your Fresno neighbor! I came across this site quite randomly for work-related reasons and came across your detailed report. After seeing your name and checking out your site, I've confimed we were in fact neighbors! I took piano lessons from your sister's teacher =) It's great to see this web site and your success! Thank you for sharing the report, as well. I found it very insightful and more in depth than many articles/reports that just seem to skim the surface of FB. Best to you and your family!

    ~Karen Joe (from El Paso Ave.)

  • Karen Joe

    Hello from your Fresno neighbor! I came across this site quite randomly for work-related reasons and came across your detailed report. After seeing your name and checking out your site, I've confimed we were in fact neighbors! I took piano lessons from your sister's teacher =) It's great to see this web site and your success! Thank you for sharing the report, as well. I found it very insightful and more in depth than many articles/reports that just seem to skim the surface of FB. Best to you and your family!

    ~Karen Joe (from El Paso Ave.)

  • Karen Joe

    Hello from your Fresno neighbor! I came across this site quite randomly for work-related reasons and came across your detailed report. After seeing your name and checking out your site, I've confimed we were in fact neighbors! I took piano lessons from your sister's teacher =) It's great to see this web site and your success! Thank you for sharing the report, as well. I found it very insightful and more in depth than many articles/reports that just seem to skim the surface of FB. Best to you and your family!

    ~Karen Joe (from El Paso Ave.)

  • http://www.thestrategyweb.com/news-update-best-of-the-day-245 News Update – Best of the Day

    [...] driven by humanity and the humanization of brands. Now, Altimeter’s Jeremiah Owyang published 8 success factors that make your Facebook strategy more powerful. Interested on your [...]

  • http://mktfan.com/story.php?id=3320 mktfan.com

    Los 8 mandamientos para gestionar una página de fans de facebook [ENG]…

    [C&P]Altimeter Group conducted research, and gleaned input from 34 vendors, agencies, and experts, to determine success criteria and develop a roadmap for Facebook page best practices. We found Eight Success Criteria for Facebook page marketing, and th…

  • http://digitalprescriptions.co.uk/2010/07/altimeter-groups-8-success-criteria-for-facebook-page-marketing/ Altimeter Group’s 8 success criteria for Facebook Page marketing — digital prescriptions

    [...] Jeremiah Owyang of the Altimeter Group yesterday released a report outlining 8 success criteria for Facebook Page marketing, then “put 30 brands to the test to find out who’s doing it right –and wrong.” The criteria are: [...]

  • http://www.blockbeta.com/ Robbin Block

    I'm not so surprised that big companies don't adhere to marketing 101 principles. They never really did, so why should they start now (with social media)? For so many, marketing communications falls to the bottom of their priority pile.

  • http://www.blockbeta.com/ Robbin Block

    I'm not so surprised that big companies don't adhere to marketing 101 principles. They never really did, so why should they start now (with social media)? For so many, marketing communications falls to the bottom of their priority pile.

  • http://www.blockbeta.com/ Robbin Block

    I'm not so surprised that big companies don't adhere to marketing 101 principles. They never really did, so why should they start now (with social media)? For so many, marketing communications falls to the bottom of their priority pile.

  • http://community.prweek.com/blogs/kittens/archive/2010/07/28/successful-facebook-marketing-explained.aspx PR, Public Relations & communications news and features

    [...] found that just under half of the blue-chip brands that they surveyed made proper use of Facebook to develop audience word-of-mouth activity. Successful Facebook campaigns were found to have eight common elements:Clearly set community [...]

  • http://davaidavai.com/2010/07/28/study-the-8-success-criteria-for-facebook-page-marketing/ Study. The 8 success Criteria for Facebook Page Marketing. | davaidavai.com

    [...] Group has just staged a new report that wants to define ‘The 8 success Criteria for Facebook Page Marketing‘. Seriously – the report is not a revolution. Nevertheless it works with quite an [...]

  • http://sherrilynnestarkie.com/2010/07/28/facebook-pages-8-success-criteria/ Facebook pages: 8 success criteria | Sherrilynne Starkie

    [...] Facebook pages all have the same eight characteristics according to a study just released by the Alimeter Group, but about half  of the major brands on Facebook fail to make the most of all Facebook’s [...]

  • http://www.blogengage.com/story.php?id=57903 Vote on this article at blogengage.com

    Altimeter Report: The 8 Success Criteria For Facebook Page Marketing…

    Altimeter Group conducted research, and gleaned input from 34 vendors, agencies, and experts, to determine success criteria and develop a roadmap for Facebook page best practices. We found Eight Success Criteria for Facebook page marketing, and then te…

  • http://misscommunitymanagement.com/?p=55 How Community Managers can use Facebook as a marketing tool | Miss Community Management – Online Social Community Management Services

    [...] here to read the [...]

  • http://www.businesscomputingworld.co.uk/facebook-pages-8-success-criteria/ Facebook Pages: 8 Success Criteria | Business Computing World

    [...] Facebook pages all have the same eight characteristics according to a study just released by the Alimeter Group, but about half  of the major brands on Facebook fail to make the most of all Facebook’s [...]

  • http://web-strategist.com/blog Jeremiah Owyang

    It's amazing how you'll never know who you'll run into. Karen, hiya. Let's connect on a private channel. I'm at jeremiah_owyang at yahoo.com

  • http://web-strategist.com/blog Jeremiah Owyang

    It's amazing how you'll never know who you'll run into. Karen, hiya. Let's connect on a private channel. I'm at jeremiah_owyang at yahoo.com

  • http://web-strategist.com/blog Jeremiah Owyang

    It's amazing how you'll never know who you'll run into. Karen, hiya. Let's connect on a private channel. I'm at jeremiah_owyang at yahoo.com

  • http://web-strategist.com/blog Jeremiah Owyang

    we found that companies are 'good' at branding and updating their page a lot, so they actually did a good job at the traditional behaviors.

  • http://web-strategist.com/blog Jeremiah Owyang

    we found that companies are 'good' at branding and updating their page a lot, so they actually did a good job at the traditional behaviors.

  • http://web-strategist.com/blog Jeremiah Owyang

    we found that companies are 'good' at branding and updating their page a lot, so they actually did a good job at the traditional behaviors.

  • CharlieAnsanelli

    Great stuff. Keep it going!

  • CharlieAnsanelli

    Great stuff. Keep it going!

  • CharlieAnsanelli

    Great stuff. Keep it going!

  • http://trends.site11.com/altimeter-report-the-8-success-criteria-for-facebook-page-marketing-%c2%ab-web-strategy-by-jeremiah-owyang-social-media-web-marketing/ Altimeter Report: The 8 Success Criteria For Facebook Page Marketing « Web Strategy by Jeremiah Owyang | Social Media, Web Marketing — News Tweets Gone Viral

    [...] mins ago « Webinar Recording: Impact of Social Technologies to the Analyst Industry View Comments Link – Trackbacks Share and [...]

  • http://www.interactiveinsightsgroup.com/blog1/ultimate_guide_to_facebook_pages/ Ultimate Guide to Facebook Pages

    [...] The 8 Success Criteria For Facebook Page Marketing From the Altimeter Group: Summary of research with 34 vendors, agencies, and experts that yielded 8 success criteria for Facebook page marketing and then tested the maturity of 30 top brands across six industries against these criteria. Criteria included setting community expectations, providing cohesive branding, being up to date, live authenticity, participating in dialog, enabling peer-to-peer interactions, fostering advocacy, and soliciting a call to action. [...]

  • http://www.facebook.com/people/David-Ho/838062066 David Ho

    Great take. Thanks for the share.

  • http://www.facebook.com/people/David-Ho/838062066 David Ho

    Great take. Thanks for the share.

  • http://twitter.com/KarenKefauver Karen Kefauver

    Highlight for me: Jeremiah used a word I did not know and was inspired to look up: “Our heuristic evaluation revealed that brands fell short…”

    Heuristic (pronounced /hjʉˈrɪstɨk/, from the Greek “Εὑρίσκω” for “find” or “discover”) is an adjective for experience-based techniques that help in problem solving, learning and discovery. Archimedes is said to have shouted “Heureka” (later converted to “Eureka”) after discovering the principle of displacement in his bath

  • http://twitter.com/KarenKefauver Karen Kefauver

    Highlight for me: Jeremiah used a word I did not know and was inspired to look up: “Our heuristic evaluation revealed that brands fell short…”

    Heuristic (pronounced /hjʉˈrɪstɨk/, from the Greek “Εὑρίσκω” for “find” or “discover”) is an adjective for experience-based techniques that help in problem solving, learning and discovery. Archimedes is said to have shouted “Heureka” (later converted to “Eureka”) after discovering the principle of displacement in his bath

  • http://twitter.com/KarenKefauver Karen Kefauver

    Highlight for me: Jeremiah used a word I did not know and was inspired to look up: “Our heuristic evaluation revealed that brands fell short…”

    Heuristic (pronounced /hjʉˈrɪstɨk/, from the Greek “Εὑρίσκω” for “find” or “discover”) is an adjective for experience-based techniques that help in problem solving, learning and discovery. Archimedes is said to have shouted “Heureka” (later converted to “Eureka”) after discovering the principle of displacement in his bath

  • http://www.reputationtorevenue.com Rob Leavitt

    Interesting report, Jeremiah, thanks for posting it — and thanks more generally for your whole open research effort. It's all extremely helpful to the rest of us working on these issues.

    I do have a real question about the report, though. You note in your recommendations the importance of focusing on business goals, not just metrics like numbers of fans or “likes.” Of course this makes sense. But the report doesn't give any indication of the business success that your top-rated companies have generated through Facebook. Your eight “success criteria” seem more like good practices based on practical experience from some reputable agencies and consultants. Nothing wrong with that; I trust their judgement. But it's hard to go the next step and say more definitively Pampers or Macy's doing a better job on Facebook than BMW or Cisco when we don't know what business objectives they are trying to accomplish. In fact, you even say that few brands have calls to action related to transactions, never mind actual demonstration of increased sales or other presumed business objectives.

    Perhaps a next round of the research will dig into the actual business results companies are generating?

  • http://www.reputationtorevenue.com Rob Leavitt

    Interesting report, Jeremiah, thanks for posting it — and thanks more generally for your whole open research effort. It's all extremely helpful to the rest of us working on these issues.

    I do have a real question about the report, though. You note in your recommendations the importance of focusing on business goals, not just metrics like numbers of fans or “likes.” Of course this makes sense. But the report doesn't give any indication of the business success that your top-rated companies have generated through Facebook. Your eight “success criteria” seem more like good practices based on practical experience from some reputable agencies and consultants. Nothing wrong with that; I trust their judgement. But it's hard to go the next step and say more definitively Pampers or Macy's doing a better job on Facebook than BMW or Cisco when we don't know what business objectives they are trying to accomplish. In fact, you even say that few brands have calls to action related to transactions, never mind actual demonstration of increased sales or other presumed business objectives.

    Perhaps a next round of the research will dig into the actual business results companies are generating?

  • http://www.reputationtorevenue.com Rob Leavitt

    Interesting report, Jeremiah, thanks for posting it — and thanks more generally for your whole open research effort. It's all extremely helpful to the rest of us working on these issues.

    I do have a real question about the report, though. You note in your recommendations the importance of focusing on business goals, not just metrics like numbers of fans or “likes.” Of course this makes sense. But the report doesn't give any indication of the business success that your top-rated companies have generated through Facebook. Your eight “success criteria” seem more like good practices based on practical experience from some reputable agencies and consultants. Nothing wrong with that; I trust their judgement. But it's hard to go the next step and say more definitively Pampers or Macy's doing a better job on Facebook than BMW or Cisco when we don't know what business objectives they are trying to accomplish. In fact, you even say that few brands have calls to action related to transactions, never mind actual demonstration of increased sales or other presumed business objectives.

    Perhaps a next round of the research will dig into the actual business results companies are generating?

  • http://www.weinakademie-berlin.de/was-firmen-auf-facebook-falsch-machen Was Firmen auf Facebook falsch machen

    [...] von Jeremiah Owyang hin, der Firmenseiten auf Facebook untersucht hat. Die Studie “8 Faktoren für erfolgreiches Facebook-Marketing” ist sehr aufschlussreich und zeigt, daß auch die Mehrzahl der Firmen Facebook noch [...]

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    [...] Altimeter Report: The 8 Success Criteria For Facebook Page … [...]

  • http://twitter.com/markusvonroder Markus Roder

    Great Report and very solid methodology.
    I also mostly concur with the conclusions.

    Congratulations!

  • http://twitter.com/markusvonroder Markus Roder

    Great Report and very solid methodology.
    I also mostly concur with the conclusions.

    Congratulations!

  • http://twitter.com/markusvonroder Markus Roder

    Great Report and very solid methodology.
    I also mostly concur with the conclusions.

    Congratulations!

  • http://davefleet.com/2010/07/altimeter-report-facebook-page-guidelines-benchmarks/ Altimeter Report Provides Facebook Page Guidelines, Benchmarks | davefleet.com

    [...] In the latest of a series of practical and helpful resources for marketers, Altimeter Group has released a free report entitled The 8 Success Criteria for Facebook Page Marketing. [...]

  • http://techmediatoday.com/2010/07/28/facebook_engagement/ Increase “Likes” and Engage Your Facebook Audience » Tech Media Today

    [...] 8 Success Criteria for Facebook Page Marketing (Altimeter Group) [...]

  • http://web-strategist.com/blog Jeremiah Owyang

    Thanks Rob. This was a heuristic evaluation. We measured, then judged their efforts from the perspective we were actual customers. Our research team spent days looking at each post, comment and counting 'likes' for the entire month of June for each of the 30 companies (we've got the spreadsheets to back). The way to think about this is: if a brand makes their community happy by generating a vibrant place, then then have the option to start generating business impacts (revenue).

    We will be tackling that question of revenue+social directly at our conference the riseofsocialcommerce.com in Oct 2010.

  • http://web-strategist.com/blog Jeremiah Owyang

    Thanks Rob. This was a heuristic evaluation. We measured, then judged their efforts from the perspective we were actual customers. Our research team spent days looking at each post, comment and counting 'likes' for the entire month of June for each of the 30 companies (we've got the spreadsheets to back). The way to think about this is: if a brand makes their community happy by generating a vibrant place, then then have the option to start generating business impacts (revenue).

    We will be tackling that question of revenue+social directly at our conference the riseofsocialcommerce.com in Oct 2010.

  • http://web-strategist.com/blog Jeremiah Owyang

    Thanks Rob. This was a heuristic evaluation. We measured, then judged their efforts from the perspective we were actual customers. Our research team spent days looking at each post, comment and counting 'likes' for the entire month of June for each of the 30 companies (we've got the spreadsheets to back). The way to think about this is: if a brand makes their community happy by generating a vibrant place, then then have the option to start generating business impacts (revenue).

    We will be tackling that question of revenue+social directly at our conference the riseofsocialcommerce.com in Oct 2010.

  • http://www.epolitics.com/2010/07/29/quick-hits-july-29-2010/ e.politics: online advocacy tools & tactics » Quick Hits — July 29, 2010

    [...] Your Facebook Page Following, 5 Tips To Get More Views On YouTube By Communicating With Viewers and The 8 Success Criteria For Facebook Page Marketing. C.f. Facebook Introduces Page to Demonstrate Best Practices for Media Companies and [...]

  • http://www.techlifeweb.com/2010/07/29/web-curation-for-july-27th-2010-through-july-29th-2010/ Web curation for July 27th 2010 through July 29th 2010

    [...] Altimeter Report: The 8 Success Criteria For Facebook Page Marketing « Web Strategy by Jeremia… – web-strategist.com Report Snapshot (full report embedded below) Altimeter Group conducted research, and gleaned input from 34 vendors, agencies, and experts, to determine success criteria and develop a roadmap for Facebook page best practices. We found Eight Success Criteria for Facebook page marketing, and then tested the maturity of 30 top brands across six industries. Our heuristic evaluation revealed that brands fell short – nearly half of the brands we reviewed (14 out of 30) did not fully leveraged s..   show all text kr8tr: ♺ @jowyang: Please Retweet Altimeter Report (PDF): The 8 Success Criteria For Facebook Page Marketing http://bit.ly/cIFkav  Tweet This | Buzz This [...]

  • http://www.mediahound.biz @Edw3rd

    What would be valuable is follow-up around the investment required for each “criteria”, and estimated returns. Free Social Media channels like FB can quickly cost a great deal in resources without a scalable return. CFO's will catch-on quickly if marketers can't get a model in place.

  • http://www.mediahound.biz @Edw3rd

    What would be valuable is follow-up around the investment required for each “criteria”, and estimated returns. Free Social Media channels like FB can quickly cost a great deal in resources without a scalable return. CFO's will catch-on quickly if marketers can't get a model in place.

  • http://www.mediahound.biz @Edw3rd

    What would be valuable is follow-up around the investment required for each “criteria”, and estimated returns. Free Social Media channels like FB can quickly cost a great deal in resources without a scalable return. CFO's will catch-on quickly if marketers can't get a model in place.

  • http://web-strategist.com/blog Jeremiah Owyang

    That's a great idea. we do have a research report in the works related to that topic.

  • http://web-strategist.com/blog Jeremiah Owyang

    That's a great idea. we do have a research report in the works related to that topic.

  • http://web-strategist.com/blog Jeremiah Owyang

    That's a great idea. we do have a research report in the works related to that topic.

  • http://www.reputationtorevenue.com Robleavitt

    Thanks Jeremiah. I'm not questioning the research effort; clearly you guys did some great work here. And I don't doubt the basic conclusion that building a more vibrant community, on Facebook or wherever, is generally helpful. My concern, which admittedly may be overly nit-picking, is making that last leap to a definitive ranking that certain companies are more successful than others when you rightly stress in your recommendations the importance of business metrics, but then don't actually include them in the report. Not sure I can make the October conference, but will definitely look forward to hearing about it either way.

  • http://www.reputationtorevenue.com Robleavitt

    Thanks Jeremiah. I'm not questioning the research effort; clearly you guys did some great work here. And I don't doubt the basic conclusion that building a more vibrant community, on Facebook or wherever, is generally helpful. My concern, which admittedly may be overly nit-picking, is making that last leap to a definitive ranking that certain companies are more successful than others when you rightly stress in your recommendations the importance of business metrics, but then don't actually include them in the report. Not sure I can make the October conference, but will definitely look forward to hearing about it either way.

  • http://www.reputationtorevenue.com Robleavitt

    Thanks Jeremiah. I'm not questioning the research effort; clearly you guys did some great work here. And I don't doubt the basic conclusion that building a more vibrant community, on Facebook or wherever, is generally helpful. My concern, which admittedly may be overly nit-picking, is making that last leap to a definitive ranking that certain companies are more successful than others when you rightly stress in your recommendations the importance of business metrics, but then don't actually include them in the report. Not sure I can make the October conference, but will definitely look forward to hearing about it either way.

  • http://renaissancechambara.jp/2010/07/30/links-of-the-day-443/ renaissance chambara | Ged Carroll – Links of the day

    [...] Altimeter Report: The 8 Success Criteria For Facebook Page Marketing « Web Strategy by Jeremiah Owy… – great content on effective Facebook marketing [...]

  • http://www.chipcast.com/2010/07/29/links-for-2010-07-29/ links for 2010-07-29 : The ChipCast || by Chip Mahaney

    [...] Altimeter Report: The 8 Success Criteria For Facebook Page Marketing « Web Strategy by Jeremiah Owy… (tags: facebook fanpage bestpractices casestudy marketing socialmedia tips howto teaching) [...]

  • http://innovatehighered.wordpress.com/2010/07/29/links-for-2010-07-29/ links for 2010-07-29 « innovations in higher education

    [...] Altimeter Report: The 8 Success Criteria For Facebook Page Marketing … (tags: bestpractices facebook marketing socialmedia socialnetworking strategy success tips casestudy) [...]

  • http://www.bloguismo.com/blogging/zona-bloguismo-xxxvi/ Zona Bloguismo XXXVI | Bloguismo

    [...] hablando de Facebook, 8 cosas a tener en cuenta para tener éxito con una página de Facebook, realmente interesante y escrito por Jeremiah Owyang, una cara conocida del [...]

  • http://zerocontent.nl/blog/bookmarks-van-juli-23rd-tot-juli-30th/ Bookmarks van juli 23rd tot juli 30th | .: zerocontent – Blog :.

    [...] Altimeter Report: The 8 Success Criteria For Facebook Page Marketing « Web Strategy by Jeremia… – [...]

  • http://t3n.de/news/social-media-8-erfolgskriterien-facebook-page-marketing-276796/ Social Media: 8 Erfolgskriterien für das Facebook Page Marketing » t3n News

    [...] (von Falk Hedemann) Die Experten der Altimeter Group haben einen kostenlosen Guide mit 8 Erfolgskriterien für das Facebook Page Marketing erstellt. Der Guide ist das Ergebnis einer Untersuchung, in der die Merkmale der Facebook Auftritte [...]

  • http://www.tej-kohli.com/tejkohli-entreprenuer.html Tej Kohli

    wow Such a Great News I will Monitor my facebook page with this tool

  • http://www.tej-kohli.com/tejkohli-entreprenuer.html Tej Kohli

    wow Such a Great News I will Monitor my facebook page with this tool

  • Sean SEO Marketer

    This is highly useful data to all marketers. I really appreciate you in sharing this valuable information. But when I had an overview on the slide share presentation, I felt there was no deep perception of their achievements using facebook page for marketing! However, I will have a study through it later. Thanks again for sharing!

  • http://seanseo.com Sean SEO Marketer

    This is highly useful data to all marketers. I really appreciate you in sharing this valuable information. But when I had an overview on the slide share presentation, I felt there was no deep perception of their achievements using facebook page for marketing! However, I will have a study through it later. Thanks again for sharing!

  • http://seanseo.com Sean SEO Marketer

    This is highly useful data to all marketers. I really appreciate you in sharing this valuable information. But when I had an overview on the slide share presentation, I felt there was no deep perception of their achievements using facebook page for marketing! However, I will have a study through it later. Thanks again for sharing!

  • http://seanseo.com Sean SEO Marketer

    This is highly useful data to all marketers. I really appreciate you in sharing this valuable information. But when I had an overview on the slide share presentation, I felt there was no deep perception of their achievements using facebook page for marketing! However, I will have a study through it later. Thanks again for sharing!

  • Gregory Pouy

    Thanks very much for this piece of work :)

  • http://bloggnisse.wordpress.com/2010/07/30/folkbiblioteket-en-utdoende-foreteelse-eller-en-naturlig-aktor-i-ikt-samhallet/ Folkbiblioteket-en utdöende företeelse eller en naturlig aktör i IKT-samhället? « BloggNisses Hörna

    [...] framgångsrikt på bästa möjliga sätt, finns att läsa i en färsk amerikansk forskningsrapport här. Vill man ha en underhållande och intelligent artikel att använda som lackmuspapper för att [...]

  • http://flash-news.net/2010/07/social-media-8-erfolgskriterien-fur-das-facebook-page-marketing/ Social Media: 8 Erfolgskriterien für das Facebook Page Marketing | Flash News

    [...] Experten der Altimeter Group haben einen kostenlosen Guide mit 8 Erfolgskriterien für das Facebook Page Marketing erstellt. Der Guide ist das Ergebnis einer Untersuchung, in der die Merkmale der Facebook Auftritte [...]

  • http://news-welt.net/2010/07/30/social-media-8-erfolgskriterien-fur-das-facebook-page-marketing/ Social Media: 8 Erfolgskriterien für das Facebook Page Marketing » News-Welt – Informations Blog zu News ueber …..

    [...] Experten der Altimeter Group haben einen kostenlosen Guide mit 8 Erfolgskriterien für das Facebook Page Marketing erstellt. Der Guide ist das Ergebnis einer Untersuchung, in der die Merkmale der Facebook Auftritte [...]

  • rachelknowledge

    Got some good ideas to take away from that. Thanks :)

  • Nick V

    Great webinar. This is one of the best discussions on this to date. thanks very much

  • Nick V

    Great webinar. This is one of the best discussions on this to date. thanks very much

  • Nick V

    Great webinar. This is one of the best discussions on this to date. thanks very much

  • http://perkettprsuasion.com/2010/07/30/persuasive-picks-for-the-week-of-072610/ Persuasive Picks for the week of 07/26/10 | PerkettPRsuasion – The PerkettPR Blog

    [...] Altimeter Report Provides Facebook Page Guidelines, BenchmarksDave Fleet provides a brief overview and commentary on the Altimeter Group’s free report entitled The 8 Success Criteria for Facebook Page Marketing. [...]

  • http://chipcinnati.com/2010/07/30/for-the-record-july-30th/ For the record: July 30th | Chipcinnati

    [...] Shared Altimeter Report: The 8 Success Criteria For Facebook Page Marketing « Web Strategy by Jeremiah Owy…. [...]

  • http://ryanstephensmarketing.com/blog/friday-grab-bag-zach-galifianakis-edition/ Friday Grab Bag: Zach Galifianakis Edition | Ryan Stephens Marketing

    [...] Reads: Altimeter Report: The 8 Success Criteria For Facebook Page Marketing — Jeremiah Owyang Forrester Report Offers Analyst Look at Social Media ROI — Jason [...]

  • http://www.mitteweb.com/optimalisering/8-suksesskriterier-for-markedsf%c3%b8ring-gjennom-facebook/ 8 suksesskriterier for markedsføring gjennom Facebook | Mitte Webbyrå

    [...] Hele rapporten er lagt ved nedenfor. Du kan også leste bloggposten her. [...]

  • http://www.adocom-blog.de/social-media-8-erfolgskriterien-fur-das-facebook-page-marketing/ Social Media: 8 Erfolgskriterien für das Facebook Page Marketing « Der Unternehmensblog von adocom

    [...] Experten der Altimeter Group haben einen kostenlosen Guide mit 8 Erfolgskriterien für das Facebook Page Marketing erstellt. Quelle: t3n, Falk Hedemann, Jeremiah [...]

  • http://larsheinemann.wordpress.com/2010/08/02/social-media-8-erfolgskriterien-fur-das-facebook-page-marketing/ Social Media: 8 Erfolgskriterien für das Facebook Page Marketing « SEOMarketing.H

    [...] Experten der Altimeter Group haben einen kostenlosen Guide mit 8 Erfolgskriterien für das Facebook Page Marketing erstellt. Quelle: t3n, Falk Hedemann, Jeremiah [...]

  • http://letsgosocial.nl/2010/08/8-criteria-voor-succesvolle-facebook-marketing/ Letsgosocial.nl » Blog Archive » 8 criteria voor succesvolle Facebook-marketing

    [...] Web Strategy gaf zichzelf de opdracht om erachter te komen wat nu de ingrediënten zijn om succesvol marketing te bedrijven op Facebook. Uitgebreid onderzoek onder merken en bedrijven die zich bezighouden met online marketing leverde 8 criteria op: [...]

  • http://www.ronaldyau.com/311/last-weeks-top-links/ Last Week’s Top Links | Ronald Yau

    [...] Altimeter Report: The 8 Success Criteria For Facebook Page Marketing [...]

  • http://blog2.theparadigmagate.com/content/view/910053/Exito-en-Medios-Sociales-No-tan-rapido-hay-que-aprender.html#content-top Anonymous

    [...] [...]

  • Marissa Krupa

    Could you give examples of the 8 success criteria? 1, 2, 7 & 8 I'm most curious about, because this seems to be very different for each type of brand, very dependent on type of product or market, especially versus a non-profit, or just a personal project (like my thing). Thanks!

  • http://plugintogreen.marketingpluscentral.net/2010/entrepreneurs/seo-tips/top-5-inbound-marketing-articles-to-start-the-week-content-sources Top 5 Inbound Marketing Articles to Start the Week: Content Sources

    [...] 4. Altimeter Report: The 8 Success Criteria for Facebook Page Marketing [...]

  • http://www.wavespr.com/2010/08/facebook-week-at-waves-altimeter-report/ Facebook Week at Waves: Altimeter Report | Waves PR, freelance PR consultant, UK

    [...] Altimeter Report: The 8 Success Criteria For Facebook Page Marketing (web-strategist.com) [...]

  • http://ramseymohsen.com/2010/08/success-criteria-for-facebook-marketin/ www.ramseymohsen.com – Ramsey Mohsen; web consultant, DJ, video blogger, lifecaster, Kansas City blogger & internet addict. » Success Criteria for Facebook Page Marketing

    [...] who work with major brands. Altimeter looked for patterns in the responses, which resulted in the 8 success criteria in regards to Facebook page best practices. The firm I work for, Digital Evolution Group, participated in providing input for this report. [...]

  • http://web-strategist.com/blog Jeremiah Owyang

    We list it out in the report Marissa, do read it closely please.

  • http://koszonjukemese.wordpress.com/2010/08/04/links-for-2010-08-04/ links for 2010-08-04 « Köszönjük, Emese!

    [...] Altimeter Report: The 8 Success Criteria For Facebook Page Marketing « Web Strategy by Jeremiah Owy… (tags: facebook page marketing branding brand-marketing) [...]

  • http://www.goarticles.com/cgi-bin/showa.cgi?C=3011331 Tej Kohli

    I also looking for My Facebook Page Marketing Best information you had given to me

  • http://www.seospidy.com Seo India

    I have just read this Facebook Page Marketing Best information interesting post in slide share i like it very much very useful for me to build brand reputation for my seo firm in the arena of social media marketing. ;)

  • http://orangeclouds.co.uk/?p=335 Interaction value of On-line Communities | OrangeClouds.co.uk
  • http://www.dailydiego.fi/blog/?p=2192 Menestyvän Facebook-sivun kahdeksan kulmakiveä : DAILY DIEGO

    [...] eivät kuitenkaan ole olleet rivon mammutin tasolla. Sosiaalisen median ykkösanalyytikko Jeremiah Owyang on koonnut firmansa Altimeter groupin kanssa kahdeksan kohdan check-listin. Raportti on [...]

  • http://www.onlinesocialmedia.net/20100810/facebook-page-marketing-brands-put-to-the-test/ Facebook Page Marketing: Brands put to the test : Online Social Media

    [...] for interesting reading about some brands falling short when put to the test.An article over on Web Stategy by Jeremiah Owyang looks into a report by Altimeter who conducted research and found 8 criteria for [...]

  • http://www.blogpersonalbranding.com/2010/08/twitter-facebook-et-les-autres-tuent-ou-ravivent-les-conversations/ Twitter, Facebook et les autres tuent ou ravivent les conversations ? » Le Blog du Personal Branding

    [...] avec le blog de Jeremiah Owyang – Je suis dans le même cas mais avec des volumes [...]

  • http://cloudyandsocial.com Martin Rabl

    Really good report. Also reminded us of taking a look at our Facebook page again (wasn't our priority recently) and the criteria help a lot when thinking about how to make it better.
    Thanks.

  • http://redigitalnow.com/blog/?p=116 Planning Your Social Media Roll Out

    [...] Jeremiah Owyang, author of the consistently top-rated blog Web Strategist recently put up a ranking of brands which use Facebook effectively, from an Altimeter research titled ‘The 8 success criteria for Facebook Page Marketing. You can read the full report here. [...]

  • http://www.mktplaceonline.com/?p=153 Facebook Research: Brands Lean on Interactive Marketing –Yet Lack Social Marketing Skills | Market Place Online

    [...] This is followup data from the Altimeter Report: The 8 Success Criteria For Facebook Page Marketing, you should read this first. [...]

  • http://www.dachisgroup.com/2010/08/facebook-places-revolution-or-evolution/ Facebook Places: Revolution or Evolution? « Dachis Group Collaboratory

    [...] with sharing their locations.  And many companies still can’t even properly manage their current Facebook presences, so how they can be expected to immediately coordinate a feature that brings a [...]

  • http://www.joshuaseymour.me/the-one-question-that-changes-your-entire-life-forever/ Joshua Seymour

    The One Question That Changes Your Entire Life Forever!…

    I found your entry interesting thus I’ve added a Trackback to it on my weblog :)

  • http://www.joshuaseymour.me/the-one-question-that-changes-your-life-forever/ Joshua Seymour

    The One Question That Changes Your Life Forever!…

    I found your entry interesting thus I’ve added a Trackback to it on my weblog :)

  • http://www.joshuaseymour.me/the-one-question-and-answer-that-changes-your-life-forever/ Joshua Seymour

    The One Question and Answer That Changes Your Life Forever!…

    I found your entry interesting thus I’ve added a Trackback to it on my weblog :)

  • http://fashionablymarketing.me/2010/08/facebook-marketing-for-fashion-brands/ FashionablyMarketing.Me » Facebook Fan Page Marketing For Fashion Brands

    [...] success criteria and develop a roadmap for Facebook page best practices. Read the complete study on Web Strategist. The 8 Success Criteria For Facebook Page Marketing View more documents from Jeremiah Owyang. [...]

  • http://socialmediasnacks.com/successful-facebook-page-marketing-8-success-criteria/ Social Media Snacks » Successful Facebook Page Marketing: 8 Success Criteria

    [...] 8 Success Criteria For Facebook Page Marketing Read the original article at web-strategist.com This entry was posted on Tuesday, September 7th, 2010 at 9:04 pm and is filed under Facebook, [...]

  • http://www.prmeetsmarketing.com/2010/08/11/social-media-strategy-101-setting-expectations/ Social Media Strategy 101: Setting Expectations « PR Meets Marketing

    [...] a recent report by Jeremiah Owyang of The Altimeter Group, The 8 Success Criteria for Facebook Marketing, the group highlighted the need to set community expectations as a key component for success in [...]

  • http://www.mylocalwinestore.com/facebook-wine/facebook-pages-wine-marketing/ Wine Marketing – how to use Facebook to drive sales | MyLocalWineStore

    [...] this Jeremiah guy.I like the way he looks at measures of social media performance. His Altimeter report on Facebook is another good report in that vein.It looks at some major brands to see how they, “leverage [...]

  • http://www.mylocalwinestore.com/facebook-wine/page-rankings/ Wine Facebook Page Rankings | MyLocalWineStore

    [...] we analyse who has the best Facebook Page.It is based on the Altimeter Group’s report on The 8 Success Criteria For Facebook Page Marketing.This report looks at some major brands to see how they, “leverage social features to activate [...]

  • http://www.mylocalwinestore.com/facebook-wine/9-recommendations-fb-page/ 9 Recommendations for a Wine Retailer’s Facebook Page | MyLocalWineStore

    [...] [...]

  • http://blog.rapprich.com/uncategorized/successful-facebook-page-marketing-8-success-criteria/ Successful Facebook Page Marketing: 8 Success Criteria – influenti.al

    [...] The 8 Success Criteria For Facebook Page Marketing Read the original article at web-strategist.com [...]

  • http://www.interaria.com Interaria

    Setting a tone and monitoring it is important.

  • http://redigitalnow.com/mobile/?p=11 Keeping The Content Coming | redigital

    [...] Jeremiah Owyang, author of the consistently top-rated blog Web Strategist recently put up a ranking of brands which use Facebook effectively, from an Altimeter research titled ‘The 8 success criteria for Facebook Page Marketing. You can read the full report here. [...]

  • http://www.web-strategist.com/blog/2010/11/07/analysis-2011-corporate-social-strategy-will-focus-on-corporate-website-integration/ Analysis: 2011 Corporate Social Strategy Will Focus on Corporate Website Integration « Web Strategy by Jeremiah Owyang | Social Media, Web Marketing

    [...] give up legacy behaviors of direct marketing, advertising, and spewing content in all channels.  Brands must follow the 8 Success Criteria of Facebook page marketing –or risk an ineffective investment or worse yet, brand backlash.  Vendor Set:  Much of [...]

  • http://socialmediamarketinghq.net/2010/11/analysis-2011-corporate-social-strategy-will-focus-on-corporate-website-integration/ Social Media Marketing HQ | Learn Social Media From the Industry's Brightest Minds » Analysis: 2011 Corporate Social Strategy Will Focus on Corporate Website Integration

    [...] give up legacy behaviors of direct marketing, advertising, and spewing content in all channels.  Brands must follow the 8 Success Criteria of Facebook page marketing –or risk an ineffective investment or worse yet, brand backlash.  Vendor Set: Much of these [...]

  • http://www.martinkloos.nl/2010/11/16/altimeter-succescriteria-voor-facebook-page-marketing/ Altimeter: Succescriteria voor Facebook Page marketing | MartinKloos.nl

    [...] werd ik bij het lezen van dit onderzoek naar de kwaliteit van inzet van Facebook door 25 Amerikaanse merken. Het is één van de weinige modellen die je in staat stelt een audit te doen op je inzet van in [...]

  • http://lukeeischen.com/742 Master Marketing on Facebook. Browse through my recommended resources and tutorials. | LukeEischen.com

    [...] The 8 Success Criteria For Facebook Page Marketing [...]

  • http://www.web-strategist.com/blog/2011/01/12/my-customer-strategy-research-agenda-2011/ My Customer Strategy Research Agenda: 2011 « Web Strategy by Jeremiah Owyang | Social Media, Web Marketing

    [...] 8 Success Criteria for Facebook Page, supplementary data. [...]

  • http://www.simplyzesty.com/social-media/50-of-the-best-social-media-case-studies-reports-and-pieces-of-research/ A selection of 50 of the best reports in to social media

    [...] helps raise $950,000 Brands ‘Like’ Facebook Ads: 3 Case Studies Altimeter Report: The 8 Success Criteria For Facebook Page Marketing Visit Britain Case study from Facebook [...]

  • http://benayers.co.uk/2011/01/24/links-for-2011-01-24/ Ben Ayers » links for 2011-01-24

    [...] Altimeter Report: The 8 Success Criteria For Facebook Page Marketing « Web Strategy by Jeremiah Owy… Altimeter Report: The 8 Success Criteria For Facebook Page Marketing http://t.co/trb0e5r (tags: via:packrati.us) [...]

  • http://www.digitalaftershock.com/2010/07/social-media-smashup-3/ Social Media Smashup #3 | Digital Aftershock

    [...] The Altimeter Group developed a roadmap for Facebook page best practices. The report lays out 8 criteria for successful Facebook page [...]

  • http://www.odesk.com/blog/2011/03/grow-your-business-social-media-engagement-tips-and-tools/ Grow Your Business: Social Media Tips and Tools | oDesk.com

    [...] Build Your Fan Base. A Facebook business page is a good first step to establishing your social media presence. In fact, the market research firm Chadwick Martin Bailey found that 60% of Facebook users are more likely to recommend brands that they’ve become “fans” of.  But just putting a page up isn’t effective in and of itself. To provide true value, your small business Facebook page needs to have a clearly defined purpose. Your fans need to know the rules of engagement. Is this where to post complaints? Do they check the page for updates on sales and store inventory? Are they allowed to interact with your other customers? Make that purpose clear by providing a mission statement in the sidebar. For more on defining your Facebook business page’s purpose (as well as seven other important tips) check out this great report from Jeremiah Owyang. [...]

  • http://hunni.com.au/cms/2011/03/grow-your-business-social-media-engagement-tips-and-tools/ Grow Your Business: Social Media Engagement Tips and Tools

    [...] Build Your Fan Base. A Facebook business page is a good first step to establishing your social media presence. In fact, the market research firm Chadwick Martin Bailey found that 60% of Facebook users are more likely to recommend brands that they’ve become “fans” of.  But just putting a page up isn’t effective in and of itself. To provide true value, your small business Facebook page needs to have a clearly defined purpose. Your fans need to know the rules of engagement. Is this where to post complaints? Do they check the page for updates on sales and store inventory? Are they allowed to interact with your other customers? Make that purpose clear by providing a mission statement in the sidebar. For more on defining your Facebook business page’s purpose (as well as seven other important tips) check out this great report from Jeremiah Owyang. [...]

  • http://www.cygnismedia.com/ Facebook Apps Developer

    Thanking you Nice post.

  • http://www.mitte.no/sosial-markedsf%c3%b8ring/8-suksesskriterier-for-markedsf%c3%b8ring-gjennom-facebook/ 8 suksesskriterier for markedsføring gjennom Facebook | Mitte Digital

    [...] Hele rapporten er lagt ved nedenfor. Du kan også leste bloggposten her. [...]

  • http://www.metriquemarketing.com/index.php/social-media-marketing/taking-the-mystery-out-of-an-ungainly-but-vital-resource-the-ultimate-guide-to-facebook-marketing/ Taking the mystery out of an ungainly but vital resource: The Ultimate Guide to Facebook Marketing – Metrique Marketing

    [...] Altimeter Report: The 8 Success Criteria For Facebook Page Marketing Download this 27 page report from Jeremiah Owyang and devour it. The report is filled with concrete examples on how brands can market, graphs and charts on how brands are performing, and great tips for any sized business on how to be successful on Facebook. [...]

  • http://internetesmercadeo.com/facebook-un-buen-negocio-para-hacer-negocios/ Facebook un buen negocio para hacer negocios – Internet es Mercadeo | Internet es Mercadeo

    [...] – 8 ejemplos de buenos ejemplos de páginas de Facebook [...]

  • http://wparena.com/how-to/best-facebook-tips-and-tutorials-for-websites-marketing/ Best Facebook Tips and Tutorials for WebSites Marketing – Wordpress Arena

    [...] Altimeter Report: The 8 Success Criteria For Facebook Page Marketing [...]

  • http://nuwhite-review.com/category/more-about-nuwhite More about nuwhite

    Cool sites…

    [...]we came across a cool site that you might enjoy. Take a look if you want[...]……

  • http://www.cayennered.com Digital Marketing Agency UK

    Loved the report

    Though I must say I am kinda shocked at the results, Especially with regards to Authenticity. It is extremely important for companies to engage with visitors on a person to person basis to build a foundation of trust and encourage deeper engagement. Communicating on a company-person basis will often make that visitor feel unimportant to the company in question. 

    I absolutely agree with the conclusion and feel companies could use this report as a guideline for interacting on facebook.

  • http://www.web-strategist.com/blog/2011/08/31/report-social-media-crises-on-rise-be-prepared-by-climbing-the-social-business-hierarchy-of-needs/ (Report) Social Media Crises On Rise: Be Prepared by Climbing the Social Business Hierarchy of Needs « Web Strategy by Jeremiah Owyang | Social Media, Web Marketing

    [...] Reports:  Career Path of the Social Strategist, How to Budget for Social Business, Facebook Best Practices, view all [...]

  • http://altimetergroup.paperpixeldesign.com/uncategorized/research-report-be-prepared-by-climbing-the-social-business-hierarchy-of-needs/ Research Report: Be Prepared by Climbing the Social Business Hierarchy of Needs

    [...] Reports:  Career Path of the Social Strategist, How to Budget for Social Business, Facebook Best Practices, view all research. Filed Under: [...]

  • http://articlelane.org/dead-easy-methods-to-launch-a-successful-facebook-marketing-marketing-campaign/ Dead Easy Methods To Launch A Successful Facebook Marketing Marketing campaign | Article Lane

    [...] ServicesKlout Comes to Facebook Fan PagesPropertyMinder Launches Real Estate Fan Pages for FacebookAltimeter Report: The 8 Success Criteria For Facebook Page Marketing /* [...]

  • http://mogulmediasolutions.com/internet-marketing-services/social-media-management/ DJ

    This is a very interesting post. I would be curious to see what are the statistics of these major brands this year. It’s is kinda funny how most larger brands still try to implement traditional marketing strategies to social media marketing. Although it is a form of direct marketing on the basic levels. They are still reluctant to use creative strategies that will allow them to increase the bottom line.

  • http://www.microfitcomputer.com/wordpress/2011/11/11/mari-smiths-mega-list-of-facebook-business-resources/ Mari Smith’s Mega List of Facebook Business Resources

    [...] The 8 Success Criteria For Facebook Page Marketing [...]

  • http://twitter.com/paolojr Paolo Mottola

    Thanks for the great research again, Jeremiah. Incredibly useful stuff. It’d be great to see an evaluation considering more non-profits and healthcare in the mix. There are some household names in those fields, (Gates Foundation, American Cancer Society, Mayo Clinic) and it’d be interesting to see how they fare in your analysis.

  • Pauleddy

    Nice Information. Thanks.

  • Pauleddy

    Nice Information. Thanks.

  • Pauleddy2

    Verry nice weblog and useful! I feel i will come back one day !

  • Young_Marketer

    This is so helpful in getting points across to directors. Thank you

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