Have a Social Network inside of your company? See where others have gone right --and wrong.

Archive for April, 2009

I don’t cover the enterprise space, but my colleague Ray Wang says that the Sun acquisition will be successful for Oracle, check out his blog post to read his highlights.  

While I’ll leave the specifics of the product and company integration to him, I want to focus on the cultures, and how it impacts their social programs.  Anyone reading this blog knows this is important as it’s essentially how they’ll communicate with customers and employees.

Sun has a long history of being open, through their technology, executives that blog, and the thousands of employees that participate in one way or another in the social web.  On the other hand, Oracle, which I observe to have a culture of top down management has been slower to embrace the social web.  To their credit, in the last few years, they’ve hosted a Lunch 2.0, launched an innovation piece, a social network called Mix, and have a thriving community in OTN.  It goes beyond just technology though, true transparency from Sun is rare, and difficult for many companies to achieve.

What happens next is what’s interesting.  Will Oracle adopt some of the open Sun culture, will Larry start to participate in the direct conversations with the market? Will the Sun culture simply be wrapped under the red banners? Or will it end up like Peoplesoft, those that integrate well shuffle in line.  

In reality, we’ll see a little bit of both.  Because of Sun’s strong hardware focus (where Oracle doesn’t yet play), those existing customers have come to expect that same type of open discussion to occur.  Where we may see a bit of lean towards Oracle culture, is likely where the software products are.  

Key takeaways

  • We know that culture is the biggest driver or detractor when it comes to companies adopting social technologies.
  • How companies deploy social programs is often a direct mirror of how the company is managed from the top down.
  • As mergers occur, expect the social programs to morph, expect some of Sun’s openness to reduce, and some of Oracle’s culture to continue to open up.

How Much Should We Share?

Categories: Social MediaPosted on April 20th, 2009

There’s a lot of forces that factor into what I do online, from my day job, expectations from the market, personal relationships and client relationships. In fact, I have some specific rules about how I blog, and even how I tweet. This last glorious weekend of sun and surf, I gave up just talking about web strategy, and extended the discussion to my personal life.

What’s interesting is that people react differently to me when I share my personal life (I am an individual, despite that I’ve dedicated most of my life to my career and family). I like Rex’s take, who had enough, and was thoughtful enough to say he didn’t want to hear about my personal life on Twitter. What’s important to me, may not be important to him, and I get that.

There’s a couple of potential solutions:

1) Do what I want, and tweet about what’s important to me during work, and what’s important to me after work. Battlestar Galactica and @goodboyrumba and all.
2) Just make my Twitter account for business and create a separate one for personal (more and more of my family is joining Twitter)
3) Wait for Twitter to offer permission based tweets around our different facets of our persona (work vs personal vs public).

It’s quite the conundrum. When I asked folks on Twitter, how much personal should I share, it was pretty even split. Some want to know more about the man behind web strategy, some just want all web strategy signal. On the other hand, we teach companies to show a bit of their human side to the market –but no one cares about what you ate for lunch.

I’m going to throw this one back to you, the readers, and do be honest. How much of my personal life do you care to hear from folks you’ve come to rely on for business information? Perhaps the bigger question is, how much of our personal lives should we share with our work? Is there a difference?

Update: Rex has a new blog post, All work makes Jack a dull boy, he’s read many of the comments on my post and his, for the most part we’re in agreement: mixture is needed, but better tools could help those filter content.

To best see what’s coming next, it’s helpful to examine the next generation workforce.

Right about now it’s spring break, and that means that some students finally have enough time to shake off the late night party buzz and think about their careers. I know this, as I’m getting more emails from students and college professors that are teaching our young minds about social media, marketing, web marketing and other related topics.

More than ever, they need to think their career through as they’ll be competing for entry level positions with more qualified individuals. In my opinion, where they lack in experience they can make up with enthusiasm and perhaps even more relevant. What would that be? Being digital natives, they’re born with technology and specifically, the web in their hands, this could be more natural to them than a CMO. (take a look at their technographics, they lead in adoption)

Perhaps they’ve seen this list of professionals that are either corporate social media strategists, or community managers, or want to work at a social media vendor, interactive agency, or are enamored with the thought of working at a top blog like Techcrunch, RWW, or Mashable.

Let’s kick off a dialog, one that can both help students understand a career in this space, as well as help future employers understand what to look for.

Students and teachers, let’s hear your thoughts:

1) Are you interested in a career in social media, or a related field? What attracts you?
2) What are you doing now to get skilled, experienced, and educated in this field?
3) What will you look for in an employer? What would make you not want to work for an employer?
4) Feel free to leave your contact and school info

Professionals and Employer, let’s hear your thoughts:

1) What attracts you to the social media space, why do you do this for a living? Sure, you may not have ‘social media strategist’ in your title, but you’re certainly involved.
2) How should students prepare for a career in this social space?
3) Please give your title, industry, and number of years working, followed by number of years (or months) in the social space

I hope we can both learn a bit from both of us, heck, perhaps some may find some job or internship opportunities.

Update: LinkedIn has this site for students who want to build their career.

Twitter is getting a tremendous amount of buzz from brands, celebrities, media, politicians, and athletes. Despite the hype, it’s still a very small social networking site (likely under 10mm), compared to the social giants like Google, Microsoft, Facebook and MySpace (150-300mm), see my stats page to learn more. I assert that mainstream attention is different than mainstream usage.

Even respected analyst firm Gartner suggests that the backlash may start as this microblogging tool gets mainstream attention, although I’ll suggest we haven’t even begun to see the upcoming revolt, as the pivot point is dependent on mainstream usage.

Here’s what we should expect to happen over the next few months:

Mainstream media and celebrities to flood Twitter
The tool, having received attention from the elections and political media engines has slowly gained the attention of local based TV news and talk show hosts. It’s hard to listen to a talk show, or watch local news without hearing a self-pitch to follow their Twitter account. With several celebrities jumping on board and playing the ratings game (first to a million) we should expect this to be a wake up call to the rest of celebrities and mainstream.

Most media and celebrities will use as a broadcast tool
Being world famous comes with challenges, it’s hard to tell who your friends are, and as a result, they will likely use these tools to communicate with each other, or talk about their personal insights. We shouldn’t expect them to engage in individual conversations with their community. These stars simple can’t scale, are busy, and well, have better things to do. Expect some to hire community managers (Britney does this) that interact with their followers and post up one-way information. As a result, expect this to primarily be used as an insiders tool among the elite, but primarily as a broadcast tool, which is what they do best.

Empowered, celebrities will fend off tabloids
Ashton gets self-empowerment from social media, in fact, he commented that he’s now got the power of a large media network, despite being a single individual. As a result, expect celebs to bypass intermediaries like tabloids, instead they will directly speak to the people using these self-publishing tools. Celebs are now more empowered than ever before.

Increase in brands listening then they’ll join Twitter
Brands, in an ever quest to follow communities and customers are quickly launching Twitter accounts, or dealing with those that have taken over their own namesakes. Now with mainstream attention, expect more brands to jump on board, and within a few months, it’ll be an account grabbing experience, much like we saw in late 90s when companies were registering domains. I’m waiting to see some celebrities promote brands right on Twitter “I drink @coke, don’t you?”

Users get new experience with mainstream –yet many will revolt
The conversation with Twitter has always felt personal, with the exception of the elite ‘A-lister’ community. Now, many people will be excited about the chance to interact with celebrities and get to know their personal experiences, but after a while, the excitement will wane, and people will move back to connecting with their true friends.

The geek ‘A-List’ early adopters seek a new stage
The ‘A-Listers’ are now just ‘B-Listers’ again, in fact, this list of the most popular twitter users has dramatically shifted to mainstream media. We’re already starting to see some early adopter geeks, those that first experimented and evangelize the tool to seek other communities to join that aren’t saturated. I was one of those early adopters in early 2007, but I embrace the mainstream media in this media, it’s validating, although I expect many of them to approach it without fully understanding. Expect the early adopters to shift back to blogs, Friendfeed, or put up stronger filters in Twitter. The power is shifting back, and the bruised egos will force them to move on.

Celebrities will monetize faster than Twitter themselves…
Twitter has only experimented with different ways to monetize such as this sponsored aggregation campaign, but we should expect that celebs will cascade their sponsorships to Twitter, promote their latest work, or benefit from word of mouth marketing. Collectively, celebs have likely generated more revenue from Twitter than Twitter themselves.

…Yet expect Twitter to monetize brands, media and celebrities
Twitter has indicated that they plan to offer features and tools that help brands (whether it be corporate, media, or celeb) to help them manage their own accounts and information. Expect them to launch new platforms that involve sponsorship, advertising, and potentially lead management (like CRM).

More Hay and less Needles
This increase in people, and brands of all sorts joining Twitter will cause more noise and content to be created. We haven’t even seen the half of it, as devices like your car, laptop, can start auto-emitting signals that could become tweets. As a result, expect more filtering tools and analysis by humans to matter more and more.

I’m having breakfast with Steve Rubel tomorrow morning, he says he thinks Twitter will never be the same, I’ll update this post linking to his followup.

Love to hear from you in the comments, has Twitter reached a tipping point? (update: or perhaps, “Twipping Point“) If so, what happens next? How does this change your experience? Are you using Twitter to follow friends? get news? or interact with celebs?

digest3

I’m respecting your limited time by publishing this weekly digest on the Social Networking space, which I cover as an industry analyst. By creating this digest (I started this over a year ago) it really helps me to stay on top of the space I cover.

I’ve created a new category called Digest (view archives). Start with the Web Strategy Summary, then quickly scan the succinct and categorized headlines, read text for my take, and click link to dive in for more.

Subscribe to this blog in your feedreader, or use the email subscription box in the right column. Or you can subscribe to this digest tag only and not receive my other posts.

Web Strategy Summary
This is only a sample of the news that happened last week. Without a doubt, this space is starting to move faster and faster, and it’s real struggle for me, an industry analyst, to keep up. Here’s what I think is important: things beyond the hype, deals, partnerships, movements of money, and potential for future growth.


Europe: Facebook trumps Hi5 and Bebo
Facebook Ranks as Top Social Networking Site in the Majority of European Countries. Facebook Captures #1 Ranking in Spain for the First Time in February, comScore, April

Partnership: Adobe and Gigya Partner to spread widget advertising
Adobe allows flash developers to extend advertisements to Gigya’s widget network using flash pro. This makes flash development easy to use and now social.

Security: Twitter compromised by hacker
Popular microblogging service Twitter was afflicted with a worm last weekend, causing the company to scramble to deal with it before the larger media attention mid week, and briefly resurfaced on Friday. Twitter must focus not only on making it’s site scalable (had major issues last year) but now must focus on making it safer through hardened security.

Growth: Ning hits 1 million communities
White label do it yourself social networking site Ning has reached a milestone, having hit 1 million individual social networks, or communities. Expect this trend to continue as we’ve seen an increase in ‘joiner’ behavior from year to year.

Amazon “Ham Fists” it’s adult books
A Twitter storm erupts, followed by blogs, then mainstream media as an apparent glitch by a ham fisted error caused the community to backlash. During the incident, it was hard to separate fact from fiction, but it became clear that from these news stories what really happened.

Spinout: StumbleUpon breaks free from eBay
I spoke with David Hornik, who’s on the board of Stumbleupon, who has now broken free from eBay. Expect to see some innovation occur now that the company is back in an open space environment. If they do this right, they could impact search as we know it.

Case Study: CPG $1.28 Million in Sales From $1 Million Social-Media Campaign
While not the highest possible margins you’d hope for in a social media campaign, this measurement reported by ad age shows that myspace worked with comscore and other agencies to measure a recent sales of a CPG effort. The study doesn’t indicate the positive word of mouth or other social residuals that may increase awareness, consideration, or brand preference.

Hype: Social noise as celebrities jump on Twitter
Of course, it shouldn’t go without mention that there’s quite a bit of noise within the social sphere beyond the AmazonFail incident, but the race to 1 million users by Ashton vs CNN. Ashton going on Oprah, her evangelizing the tool to her millions –and the continued growth we should expect from that. I have another blog post for that topic in a few.


Submit: I’m listening. If you’re a social network, or widget company, I want to know of your news, send me an email, or leave a comment below. Help me stay up to date but first, read how to score your announcements.

Hungry For Social Networking Stats? Then you should see my collection of Social Networks Stats for 2008 and 2009. Bookmark them, then share it with others as I continue to update it.

I’m getting more and more client calls asking about Twitter, although I tend to think most of my readers are the super social elite folks you’d find in Friendfeed. Yet, in reality, many agencies, brands, and executives are just hearing about this microblogging services from the recent media buzz.

The above video, created by Lee and Sachi LeFever (I hung out with them in SXSW) of CommonCraft is available here on YouTube, or you can use their license and use for internal education. If you’re seeking to find some of my Forrester colleagues, Alexis Karlin in our web marketing team has an ongoing roster of Forrester employees who happen to be on Twitter.

If you happen to be a client, Zach Hofer-Shall and me wrote this report on how to use Twitter based on the Groundswell objectives, or you can catch me at these Twitter conferences: the 140 Twitter conference in Mountain View on May 26-27th, or at Twtrcon in SF on May 31st. Yes, I find it curious we have Twitter conferences, but people said the same thing about blogging conferences in 2006.

If you’re new to Twitter, first read my Twitter FAQ. Then if you want to connect with other folks that are readers of the Web Strategy blog, leave a comment below, then others will follow you in my community, and we can all connect. I’ve noticed that new users have no idea what to do (empty bar syndrome) when they’re not connected with others, I hope this spurs things along for new members.

Update: Oh yeah, this is interesting, I helped Tony get on the Tyra Banks TV Show.

A few years ago, Julio Garcia suggested I redesigned my blog, I should have listened, he was right. Yesterday, I finally took his advice and launched a new blog design, in which I contracted Web Designer and Developer Mitch Canter to complete.

We involved the community in the iterations of the design, and frequently asked for feedback. I even used controversial crowdSPRING to crowdsource my banner design, (thanks to Dragos Mirica, see his site)based on Mitch’s wireframe and logo creation. In the end, a majority of it came from my vision, a great deal from Mitch, and the rest from the community.

Although this blog redesign process has taken a few months (I’ve been very busy, as has he) I’ve come to learn there’s a few principles that have changed since I started my blog back in 2005. (BTW: Here’s the old version, if you want to jog your memory) Here’s what I think are appropriate for 2009, yet I expect this list to change in just a few years as new technologies and the media landscape shifts.


8 Principles for the Modern Blog …at least for 2009

1) Baseline: Have Valuable Content
This one isn’t anything new. You have to have relevant content that’s either helpful or interesting to your audience, or you can forget the rest of the principles. Content still rules the royal court, and without it, you can’t move forward. Ideas, insights, perspectives aligned with an appropriate publishing frequency to your market is baseline. Don’t read ahead ’till you do that.

2) Know your Audience
If you’re just writing for yourself, this principle doesn’t matter. A few years ago, blogging didn’t have a strong business objective, but now we see many companies involved in blogging, so it must impact company in a positive way. So, if you want your blog to grow and spread your ideas and knowledge, then you likely have an objective. In order to be successful for your ideas to be effective, you should first know what your readers want. I know through a formal survey that most of my readers are interactive marketers, so I’m attempting to give them what they want through content and website experience.

3) Distribute the Content…
In the end, I believe web destinations are irrelevant, as we should fish where the fish are. The goal of a thought leadership blog, is often to get your ideas to spread to other locations. In the most extreme example, take Jason Calcanis, who temporarily stopped blogging and shifted to a dedicated email newsletter, it worked, as people ended up blogging his content for him. I’ve highlighted email subscription, and a host of tools at the bottom of each post that enable you to share the content elsewhere.

4) ..Yet Aggregate the Conversation
If you’re successful because of the two principles above, your content will start to spread to other locations on the web. It’ll be discussed on Twitter, tagged in Delicious, rehashed in Friendfeed, talked about in Facebook, and maybe event submitted to Digg. As a response to content distributing (Principle 3) then as a response to help to re-centralize your thoughts, you’ll need to aggregate your social content. This builds a reef for the fish to centralize around. As a result this accomplishes three things: 1) Helps people to find opinions in a single place 2) Helps you to manage the conversation 3) Provides a social reward to those who spread the content.

5) Highlight Community Conversation
While I know that in Principle 1 it’s about the content, for some blogs, highlighting the community around you is key. For example, in this blog redesign, we’ve given nearly equal attention to the comments and conversation. We’ve aggregated Friendfeed conversation (and soon Facebook), as well as given each commenter the ability to show their icon. (sign up to Gravatar if you want your smiling picture to appear in the comments), you’ll even notice the prominent comment bubbles next to each blog title. If you’re a regular reader, you’ll know that the collective commenters say some really brilliant stuff –let’s focus on the collective voices.

6) Reflect a Personal Brand
Whether you like the concept or term, expect the desire and need for personal brands to increase during a global recession. As people become sensitive that they may be positioned against a dozen other candidates, demonstrating thought leadership to be found, a built in audience, or a living resume of their knowledge and how they interact with others is key. We’ve provided a variety of ways for people to connect with me via email, social networking sites, and even an embedded Twitter ticker tape below the header. This means that having a visually aligned personal brand with your goal is important, why? The way you represent yourself is an indicator of how you’ll represent your employer and clients.

7) Get Serious, Hire a Pro
This project was more ambitious than I could have taken on in my busy schedule or antiquated UI design background. Therefore it’s important to hire someone who knows what they’re doing, in fact read Mitch’s behind the scenes guest post, there’s only 7 images on the blog design, in an attempt to optimize the site. Mitch does this professionally, and it was worth the money to hire him to lead this project. I don’t have the time to learn it, nor do I want to risk messing up the blog.

8] Got an Principle to Share? Leave a Comment
I won’t profess to knowing all the principles, so I’m leaving this one open to the community. What principles for the modern web blog need to be factored in?


By the way, I’ll be working on the popular posts section, making it a quick reference guide to those that quickly need the most helpful content. Stay tuned.

I guess I’ll start with a brief introduction. My name is Mitch Canter, and I’ve been doing graphic design on and off for about 5 years. I started my company, studionashvegas, about a year and three months ago. I bought a domain name and started a twitter account, having very little idea of what twitter even was at the time. A year and three months later, I have spent 0 dollars in advertising money and happily pay the bills for my wife (a professional blogger) and our eight month old (who has more Flickr pictures on his account than I do).

For Jeremiah’s blog, we wanted to do a few specific things. Above all, we wanted a fresh design that would be modern, yet have timeless design principles that could withstand the rapid pace of the internet. We wanted to clean his sidebar and focus color and typography to the content in the middle, but still allow Jeremiah to have his “fun elements” right beside his professional writings. Lastly, we wanted to integrate Jeremiah’s other social networks into his blog to tie his conversations into the blog.

We also wanted to implement a few “social features” that were missing in his old design:

  • Twitter Integration (latest tweet and “tweet this”) capability
  • Friendfeed Integration (both comments and “likes”)
  • Facebook Connect (coming soon!)
  • Other social networking icons located in a more prominent position

When I start a design, I start with Photoshop. I quickly sketch the outline of the site and start laying some pixels down. Staring at a blank 960 Grid template (the framework on which Jeremiah’s design is based) is the most daunting task I face, and putting something down allows me to overcome that first hurdle and focus in on the real objective.

As you can see by the first comp, this design has come quite a ways:

comp1

Colors have been changed, as well as the header, but the main idea remains the same.

The next thing is to take the comp, set it aside, and focus on the markup (the actual HTML/CSS). I start there because I don’t want to force design into the markup; I want to allow the markup to define the design.

One special compliment to this design is that there are only 7 images total. OK, that’s only half true; there are more images, but there are only 7 “image tags” – the rest are created using A List Apart’s “image replacement”. This is much better for Search Engine Optimization because actual text, not alternate-text, is indexed by the search engines. If you were to disable the stylesheets, you’d see text, unordered lists with navigation links, social networking links, and a headline tag where the logo is supposed to be.

The header markup, for example, looks something like this:

<!–header–>
<div id=”header”>
<h2 class=”floatLeft”><a href=”/” class=”logo” >Web Strategy by Jeremiah Owyang</a></h2>
<ul id=”navigation” class=”floatRight”>
<li><a href=”/” class=”homeButton”>Home</a></li>
<li><a href=”/popular-posts/” class=”button”>Popular Posts</a></li>
<li><a href=”/about/” class=”button”>About</a></li>
<li><a href=”/contact/” class=”contactButton”>Contact</a></li>
</ul>
</div>
<!–/header–>

In the comp, those are images. In the code; text.

And with the stylesheets disabled:

image

Note the content title is bigger than the blog title. Jeremiah’s name isn’t what brings him here; it’s his content. Therefore, it has the most important headline tag.

Once the markup is finished, I start at the top and style the various elements of the design. Images are simulated using the ALA technique mentioned above, text is given sizing, color, and font attributes, and the layout is floated, sized, and positioned as need-be. I do employ a CSS Reset, which allows for a bit more consistency between the various browsers, although I do end up having to put in some Internet Explorer 6 specific styles (the reset does most of the heavy lifting and strips the various browsers of their default styles).

Once the markup is finished, and the styles embedded, I start taking the static content out and replacing it with the dynamic tags WordPress uses. WordPress is built on PHP, and uses a lot of specialized tags, so it’s just a matter of finding what tags control what elements (title, tags, categories, and the content).

After adding in some default WordPress information (stylesheet calls, RSS information, blog name and description tags, etc.), I copied the theme to Jeremiah’s server and employed a “Theme Test Drive” plug-in that allows me to see the theme and make necessary changes without disrupting the natural flow of the current site. We made our necessary changes, and the theme went live once everything was ready.

As far as any other special notes on this theme, the Archives and Categories are controlled by a Javascript code that expands and contracts each list to hide them from view when not in use. I wanted a way to show each element, but get them out of the way if people aren’t using them.

The latest tweet is called using a plug-in, as is the Friendfeed integration. My philosophy when it comes to functionality in WordPress is to search for a plug-in to see if it does what I need. If not, then I write it myself, but there are so many great plug-ins that do what I need it makes sense to use what’s already out there.

Also, for those of you who like to print articles for your colleagues or peers to look at, I’ve employed a print-specific stylesheet that will allow the sidebars, comments, and other unnecessary items to disappear. You’ll get the article title, the content, and the footer.

One final thing I’ll be implementing is Facebook Connect, which will allow you to post articles (along with your comments) directly to your Facebook status. It’ll also automatically put in your profile picture as a gravatar (for those of you who don’t wish to use Facebook, but want a profile picture, you can sign up at Gravatar’s site to have one show up when you leave a comment).

I’ve been very honored to work with Jeremiah, and I can’t wait to see what other projects or work that he does. He’s got a sincere look at the social media sphere, minus a lot of the fluff that other bloggers have (I would expect nothing less from an analyst, after all).

If you want to follow my work, I do blog (not nearly as much as I should; I like to think I am so busy doing the work I neglect talking about it!) on my company site, as well as my personal blog. If you have other questions, or want to talk about Jeremiah’s design, head over and leave me a comment on my comment form.

I hope you all enjoy Jeremiah’s new design!

digest3

I’m respecting your limited time by publishing this weekly digest on the Social Networking space, which I cover as an industry analyst. By creating this digest (I started this over a year ago) it really helps me to stay on top of the space I cover.

I used to publish these on Wednesday, but now I’m spending more quiet time on the weekend reflecting on this fast moving space, do you know of any other industries that have this much movement?

I’ve created a new category called Digest (view archives). Start with the Web Strategy Summary, then quickly scan the succinct and categorized headlines, read text for my take, and click link to dive in for more.

Subscribe to this blog in your feedreader, or use the email subscription box in the right column. Or you can subscribe to this digest tag only and not receive my other posts.

Web Strategy Summary
It’s interesting to watch the bridges being drawn between the different players moving into the social space, such as Webtrends partnering with Radian 6 to offer a social media offering to traditional web analytics customers. Secondly, there’s reports of growth in a variety of areas of Facebook, Twitter, and Chinese social networks. Finally, more mobile devices and deployments are occurring, as Sony’s latest phone comes pre-installed with Facebook, and SalesForce offers a mobile version.


Partnerships: Webtrends and Radian 6. Social monitoring meets web analytics
Webtrends is now offering the Radian 6 package in a co-branded solution. It makes sense for Webtrends to partner to quickly get out the door as brand managers are in current need to monitor the social web. I’ll be watching the other analytics players to see how they respond. Expect to see more partnerships between vendors in brand monitoring, web analytics, CRM, CMS as they connect with the social web.

Global: Chinese social networks get more traction –and revenue
Chinese developers have long since copied social networks like Facebook and MySpace, yet the twist is, their generating revenue from a far larger consumer base than the US. As a result, we’re seeing some interesting stories of successful apps and social networks (like Farming) emerge like QQ, 51, and Baidu.

Storage: Facebook creates storage ‘Haystack’ to manage photos
With more photos than even some dedicated photo websites, Facebook needs a way to quickly serve up photos, as a result they created ‘haystack’ which is 50% faster than traditional systems. Niall has a more detailed look at how this storage system works, the backend servers are powered by NetApp. (update: Niall points out that Haystack is designed to reduce reliance on NetApp servers)

Culture: Britney Spears trumps Obama –at least in Twitter
With the rise of celebrities joining Twitter, it’s interesting to note the original power geeks have had to share the spotlight with mainstream celebrities. Perhaps on a note of what the world really cares about, Britney Spears now has more followers than the non-tweeting Obama. The one to watch? Ashton is quickly moving up the ranks, with 800k followers.

Mobile: Facebook to come pre-installed on Sony Ericsson mobile devices
Sony’s C510 phone will come pre-installed with Facebook on it’s latest phones. What impacts could this bring? In the near future, people could dial their contacts from their Facebook address, or contact them through IP phones.

CRM: SalesForce goes mobile
I’ve my eye on CRMs as they get closer to the social web (or as Paul Greenberg would suggest, the other way around) as SalesForce launches a mobile version to allow sales, account, and support teams to support customers on the go. Imagine meeting someone in real life, and watch as they update their account on your interaction. “Firm handshake, check. Lack of eye contact, requires followup”

Revenues: Facebook financial breakdown
This Forbes article breaks down the cost per users, and advertising per user, and reflects on the overall financial viability of Facebook. BusinessWeek asks if Facebook’s future plan involves premium memberships, and Facebook continues to focus on advertising.

Stats: Twitter Growth and Demographics
While we already know that Twitter is quickly growing, it’s important to see by who. This Cnet article states that; “ComScore also reported this week that 10 percent of Twitter users are between 55 and 64. That’s the same percentage as are between 18 and 24. In fact, the majority of Twitter users are 35 or older. And here’s Reuters telling us that 18- to 24-year-olds are 12 percent less likely than average to visit Twitter.”

Stats: Facebook continues to grow
Facebook continues to to grow, and Inside Facebook suggests that in the last 2 months, US membership has doubled, with a spur in an older crowd of 35-44. I suspect that Gen Y and X is nearly saturated in US, thus we’re seeing other age groups grow.

Culture: Twitter used for nefarious purposes
Dangers of the internet? Do we blame the people or the tools? Apparently Twitter is being used for prostitution, police to crack down from this mobile social network and microblog.


Submit: I’m listening. If you’re a social network, or widget company, I want to know of your news, send me an email, or leave a comment below. Help me stay up to date but first, read how to score your announcements.

Hungry For Social Networking Stats? Then you should see my collection of Social Networks Stats for 2008 and 2009. Bookmark them, then share it with others as I continue to update it.

There’s a business opportunity for whoever wants to innovate. Since I don’t build products myself, I’ll just tell you what I’m looking for as I see a market need. If you build it, kindly leave a comment below, and I’ll amend the post. I have a feeling that it will emerge in a few days, or an existing company will add these features.

Pain point
Finding people on Twitter, then following them is already a challenge. Sharing your hard earned list takes time. I deal with a lot of executives at companies, that want to quickly scan the topics in their industry, or see what their employees, customers, and competitors are doing. Searching by keyword isn’t sufficient. Carter Lusher has this large Twitter list of analysts, but in order to see their streams, adding each one is a manual process.

Who’s it for?
People that don’t have time to fiddle with finding people on twitter, then sharing with others. It’s quite possible this could be for people who want to spectate Twitter, but may not want to participate. This could end up being a tickertape in some executives office. (Update: Best Buy has done something similar)

Potential Use Case
Here’s some potential uses: I want to track all analysts in my industry, then I could my executives a single URL so they can observe. Or, give a sales rep a single webpage to see all the tweets coming out of their client. Or allow a professional to quickly track all their industry counterparts tweets. I don’t want to have to manually manage the list (adding and removing members myself) so the crowd should be able to submit, but a smaller group of admins could verify and allow it to happen.

What it should do:

Allow anyone to create a public stream of Twitter users, later it could evolve to include blogs and articles. For example, if I wanted to create a feed of just Web Designers, or VCs, or my colleagues. Recently, Alltop created the ability to create a customized lens, that’s the right direction, but just do this for tweets. It should all be in a single stream, so it’s easier to track the zeitgeist.

It should allow members to submit themselves to these lists, or allow anyone to volunteer others. Although I’m familiar with Kevin Rose’s WeFollow, it requires users to self-submit, bloglines requires a single individual to manage the list –that’s not scalable.. Tweetburn is the Twitter version of Alltop, but doesn’t have customized list ability (they say it’s coming) I’d rather make it social so the community (or admins) can manage. Fernando just created this public friendfeed example, but it doesn’t allow these features.

Have administrative controls. In order to keep the lists free of spammers or wannabees in categories, there should be permissions that still allow for the crowd to submit names, but a moderator(s) to manage.

It should be public. I’m well versed with Friendfeed, but I don’t see any features that allow me to share my “colleague” feed with the world.

Be easy to use. Especially for busy professionals who just want to monitor. Yahoo pipes is too geeky, Friendfeed is for edgelings, and Twitter search doesn’t have the above features.

Have further features that allow very large feeds to segment by a variety of filters perhaps by location, popularity, and other metadata. This is a nice to have.

Aggregate then prioritize. Feeds on their own are a bit messy, if you’re not in front of in real-time you may miss something. This feature should bubble up the most important tweets based on popularity or weight. Techmeme, Tagclouds, Friendfeed’s ‘best of day’ all have some of these features. This is a nice to have, but should be on the roadmap.

Thanks for this, I see a business need for this (btw, go read my posts on social crm, or think about the data analysis, or fall back on advertising), as I speak to many companies and executives that are trying to get a sense of what’s happening in Twitter, but don’t have time to jump in. Help them to survey the seascape and you could create a business out of this.

Also, take a step back. This is interesting, I started this call for product request on Twitter, didn’t see it, then am blogging it. It’s an example of how products in the future could be built, now imagine if there was a formal system.

Leave a comment if you’ve feature ideas for this, or you’ve seen something that does it.

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