A Public Apology to Mzinga

Yesterday, I wrote a blog post about Mzinga. Although I had the best intentions, I posted without complete enough information, which was a mistake on my part.

I apologize to Mzinga for any problems this has caused for them. As soon as I get the complete information from Mzinga, I will share it with you.

I know that I have influence in the space and need to make sure that I do so responsibly.

The comments are open, and I will continue to read and absorb all of the thoughtful and tough feedback, I’m listening.

  • Thanks for the vote of confidence Kim, I look forward to meeting with you and NA crew soon.

  • sad lesson

    This is the price of a very narcissistic occupation. I do not feel one ounce of ‘sorry’ for Jeremiah. From what I see, Forrester is leading the charge among research firms – to tarnish the value of quality research in a social media world.

    In fact, Jeremiah is not the only analyst at Forrester to engage in such poor, immature, inexcusable behavior (via blog, twitter, etc.).

    Merv Adrian (a former Forrester analyst) is starting a great discussion on this issue in a blog post titled: “Analyst Bloggers – Threat or Menace?” http://mervadrian.wordpress.com/2009/03/19/analyst-bloggers-threat-or-menace/#comments

    When will Forrester management realize that their brand is greater than that of any individual analyst? This behavior is a slap in the face of ‘research’ and will continue to hurt Forrester in the long run unless they take serious and immediate action to govern how their analysts use personal blogs for conducting and syndicating ‘so called research’ outside of traditional research processes. Totally inexcusable and I hold Forrester management more accountable than any analyst – because they SHOULD KNOW BETTER. They have been conveniently ignoring these issues for months.

  • Jeremiah,

    While we haven’t met in person, I have followed you for some time and respect the heck out of you for sharing such great insights and information with us all. And I respect the heck out of the fact that you made the original post with the right intentions. I really believe that your heart was in the right place, and your clients were your #1 concern – a pretty amazing feat in and of itself for any business, but especially in today’s economy, it seems.

    I also respect the heck out of the fact that you took a chance, made the post, and then – and here’s perhaps even the most important part (and I really hope folks are paying attention here) — you read and responded to the feedback, concerns, even inappropriate commentary and lash-outs from everyone by posting this follow-up apology. It takes a truly great person to listen, digest, and respond, let alone admit when they made what some feel is a mistake. Kudos to you, Jeremiah, for stepping back and doing what you felt was the right thing, even knowing that some people would still find fault with it. I admire you deeply for that, as well as for your sincerity and candor.

    This whole situation brings to light a very interesting phenomenon that I’ve seen a lot recently – I don’t know if it’s the economy, or people just getting confortable with public commentary and social media in general (although I guess I wouldn’t call it entirely public for the folks who can’t step up and share with the rest of us who they are), but I’m noticing an increasing tendency for people to just kook out on commentary and lash out at anyone about anything they disagree with…Maybe it’s just me, but I keep seeing this happen more and more. What happened to responsible and respectful discussion and debate? Do people feel braver with their words when they’re writing/typing instead of talking to someone in person? What is it that brings out such unprofessional behavior in some people? I don’t think most people even mind others disagreeing with them, but it’s all in how they do it…I know one thing’s for sure – if I come across the folks that were nasty and distasteful in their responses to you, I’ll think twice about wanting to have a sincere chat with them. But I guess that’s just me.

    Keep on doing what you do – there are many, many of us that thoroughly enjoy your insight and perspective, benefit from it, and wouldn’t know what to do without you.

    All the best,

  • Jamie

    Thank you, really. Yes, I took some lashings, I touched the live wire and clearly know where the boundaries are now. It’s interesting that many of the lashings came from anonymous folks, some which were from the same IP address I do appreciate your attempt at trying to understand intent, I’ve learned a lot, and know where I went wrong — intentions are important, and I’m glad you took the time to take a look.

    I will continue to listen as I know I need to continue to learn, thank you.

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  • M.L.

    Here’s another example of a young and impatient “analyst” not being willing to receive information on the terms of the people who own it–his impatient demands for Mzinga’s management to update him, and his subsequent decision to offer Mzinga’s prospects and clients advice to “wait” before buying more products or services is stupid at best, criminal at worst. Executives go to jail for making “forward-looking” statements that can affect stock prices; maybe we should consider similar treatment for brash men and women whose blog postings of innuendo and subtext cause businesses to undergo cash strapping…

    At the very least, Forrester needs to have him on closely supervised probation–and at the next whiff of trouble like this, show him the door.

    The reporter is NOT the news, and the reporter does not MAKE the news. Reporters who forget that simple rule can’t be trusted, and need to be removed from positions where they can influence public trust.

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  • It takes a truly great person to listen, digest, and respond, let alone admit when they made what some feel is a mistake, i appreciate it.thanks.

  • Stephanie Drouillard

    Did you ever get a chance to have that follow up meeting with Mzinga? If you did what are your thoughts on it?


  • Stephanie Drouillard

    Did you ever get a chance to have that follow up meeting with Mzinga? If you did what are your thoughts on it?


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  • Jazzgirrl

    So what are some thoughts on Mzinga now — a year later? Anyone know who is using their Flash Chat application?

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