Forrester to hire a Community Manager, will you apply?

Something that I didn’t disclose in public, that my research on Community Managers (that I published yesterday) serves two purposes, Forrester is seeking a Community Manager at our Cambridge Mass HQ.

I contributed the basics to this job description, which as modified by the hiring manager, our fabulous Web Strategist Michelle F. I know there’s a lot of community folks reading this blog, so I’m really hoping that you’ll come and submit your resume directly to me.

I’m not the final decision maker on this role, but I’m going to do my best to find someone from the community I support, so come work us!

Send me your resume
You can submit your resume directly to me by emailing me at jowyang@forrester.com, the subject line must say “Community Manager”. I promise to keep your identity secret, as I’m suspecting you work at an existing company now, my research indicated how hard it is to find these qualified folks.

Here’s the job description:

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Forrester Research, Inc. (Nasdaq: FORR) is an independent technology and market research company that provides pragmatic and forward-thinking advice to global leaders in business and technology. For more than 24 years, Forrester has been making leaders successful every day through its proprietary research, consulting, events, and peer-to-peer executive programs. For more information, visit www.forrester.com.

Forrester Online Community Manager
Cambridge, Mass.
FLSA status: Exempt

At Forrester Research, we believe a direct conversation between customers and employees is essential to helping our customers make the right decisions in their jobs. We are looking for someone who is passionate about helping customers on a daily basis and who can energize and breathe life into a gathering of minds.

The Forrester Online Community Manager�s mission is to develop a strategy and plan to launch, grow, and maintain customer communities at Forrester. As a passionate customer advocate, you are responsible for representing the best interests of the community. In this hybrid role, you are part support, coordinator, facilitator, yet always remaining customer-focused. You lead, guide, and moderate discussion topics between members and employees, as well as collect and represent the needs from the community. You will align the business and operational needs of the community programs and integrate it with various facets of the business.

Responsibilities:

* Develop strategy for the launch and growth of our customer communities
* Monitor internal and external Web sites and facilitate discussions
* Engage with the community through a series of online and offline events
* Provide real-time alerts and monthly reports to key internal stakeholders
* Coordinate, publish, and follow up on Forrester content as it serves the needs of our customers
* Identify and develop relationships with research analysts and key internal content developers
* Evangelize and train internal clients on the value of the online community, including research, client group marketing teams, and IT
* Prioritize incoming member requests and redirect to internal clients as needed

Requirements:

* Bachelor�s degree and experience in managing similar online business communities; experience in marketing preferred
* Well-versed in online communications and social media tools including forums, blogs, podcasts, wikis and social networks
* Strong sense of urgency and ability to respond quickly and timely
* Savvy online communication skills � presenting a welcoming and professional voice yet, able to manage online detractors in a discreet and tactful way
* Ability to multitask in several communities
* Proficiency in basic systems administration such as permissions, content publishing, and other �back-end� tools
* Good social and interpersonal skills that translate well into an online persona

Forrester Research is an equal opportunity/affirmative action employer; M/F/D/V are especially encouraged to apply.

The same job description is on the website, and you should see our careers section, there are currently 123 jobs available.

In the spirit of full disclosure, I get a bonus for finding the right person, but I’m pretty sure they are in my network (or perhaps a node one off) so please spread the word.

This entry was posted on Friday, February 29th, 2008 at 10:34 am and is filed under Community Manager, Forrester. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.