Archive for October, 2007

Videos of Consumer Forum: Richard Edelman, Christie Hefner (Playboy), Christina Norman CMO of MTV, Ze Frank, Charlene Li, Josh Bernoff, Henry Jenkins and Pud!


The summarized videos from the recent Forrester consumer forum conference in Chicago are now up.

The videos are choppy (update: go for the high speed options for best viewing, it should stream smoothly) , but the content is what to focus on, so turn ’em on and listen, and glance at the slides while you multi-task. Richard Edelman was insightful from the top of the mountain, Christie Hefner delivered powerful examples of virtual worlds and social networks, Christina Norman of MTV pushed energy into her polished presentation.

The Zefrank, Jeremy Allaire, and Pud panel is the most entertaining, but if you’re thinking of implementing a social media strategy, listen to Charlene’s presentation followed by Josh. I love blogged the event, see my day 1 coverage, and day 2.

Leave your feedback on the content, which speakers dropped some ‘gems’ of knowledge?

Web Theory: How the Social Graph could be implemented from a Browser


The need for a social graph is very clear as social networking features will be present on nearly every website. Because of it’s pervasive nature, I assert that the browser should be considered as a tool to display and render a social graph regardless of what site you visit.

Situation: Social networks features to be ubiquitous
What’s the problem? Social Networking is a feature of a website, and may happen to every site.

Pain: Managing friends and networks is inefficient

We’re tired of adding new friends and existing friends to each website that we join. Because of the sheer minutia of the task, we may inadvertently forget to add friends from one network to the next.

Enter the Social Graph

What’s the social graph? It’s a concept/theory that will soon be implemented by companies like Facebook and SixApart that let users transport their entire social networks from one website to another. It was first pioneered by Brad Fitz, go to his site to learn about his vision and the technical ways it’s being approached.

Browsers: A tool that could render the Social Graph
I’ve been experimenting with Flock, a social browser and have noticed that they’ve already launched features that look like the starts of the social graph. Through the features in the browser, you can login to websites like Facebook, Flickr, WordPress, and Twitter and access network information in the side nav, it saves times and centralizes.

[Browsers offer a unique way to experience the social graph, they can add an ‘overlay’ of information over websites helping you to find, manage, and share information sorted by people]

Why Browsers?
Browsers have some unique attributes that could be a social graph platform.

1) Browsers are the one tool that we use across all websites.

2) Browsers (like Flock) can present an experience on top of websites: they can add additional features, drop downs, and side bars that help you to navigate information from a network of people, not just the raw information of a website.

3) Developer communities already exist around some browsers (most notably, grass roots Mozilla) and they can naturally build, extend, and improve the experiences.

Yet, there are a few risks when relying on a browser, in addition to just listing the risk, I offer a few suggestions, this is a work in progress and I’ll update it base upon your feedback.

1) Users have multiple browsers and multiple computers so the graph will not work on stand alone systems. Secondly, in cultures (like Asia, and some places in Europe) users go to internet cafes and may not ever use the same computer twice.

The fix? The ‘data’ of the graph will need to centrally located and transferred to browser to browser via secured login, likely Open ID as suggested by others.

2) Full browsers not supported by most mobile clients. I’m not sure if this is a serious risk yet, by a scaled down version of the browser (or a plugin) should be able to work on a mobile device, so one can quickly find out what a friend is doing across the whole network.

3) Fear and mistrust of Browser vendors. This will always be the challenge, trust is a real issues for many users. Browser vendors will need to ensure information is not being gathered in an inappropriate way that would misdeed the user.

the vendors include: Microsoft (IE), Netscape (Navigator), Mozilla (Firefox), Flock, and Opera are all vendors of browsers. There’s some usage and adoption stats worth comparing. Users generally are bearish about giving identification and control over their browser, Read Write Web has some very ideal principles on ownership of said graph. I’d also like to mention Plaxo’s pulse which may have a play here with a plugin for any of these browsers that could also deliver this same functionality.

Future Information Architecture: Render by People
Flock organizes the content by website, so if you click a tab it shows all the content in that network (example: see all Facebook friends and status, or see all Twitter friends and status).

In addition, the future should organize the information by person or by people, so if you click on them, you’ll see all their information and aggregate all information for every single network they’ve given you access to. (example: if I click on Teresa Valdez Klein, I’ll see her updates from twitter, flickr, myspace, youtube, digg, her blog, utterz, and whatever comes next)

[The Social-Graph-Enabled-Browser (SGEB) will let us experiences websites with our network of friends, or quickly see updates of all friends and related media from just a few click]

Impact of the Social Graph on your Web Strategy
My focus is on web strategy (how companies use the web) and clearly see this will someday impact corporate sites too. I predict that social networks will become a transportable feature that will exist on many if not all websites. The web will be distributed and amorphous, so corporate websites will need to adapt. Early adopters will include social networking features on their website and connect to the social graph. Users of the website can share, create, and modify information around their network and interact with the website. I’ll bet social media web leaders like Dell, GM, Sun, IBM, Microsoft, to lead the way.

Playing with Plaxo, hanging with Seth, the community manager of Mozilla yesterday and watching the following video were the inspiration for this post, talk back in the comments. I suspect I’ve not figured out all the problems with the suggested implementation.

Utterz: Mobile Audio MicroMedia, is blogging old and slow?


I just created my first utter, a new mobile web service. What is it? yet another form of MicroMedia (a phrase that I coined, and it’s taking off, see Steve Rubel and Scoble).

What is Utterz? An audio version of Twitter.

Here’s how I did it (with a time breakdown):

1) I went to their site and registered (2 minutes)
2) Dialed the phone number, listened to greeting messages (1 minute)
3) Recorded it, reviewed it (and took a second cut) and confirmed (2 minutes)
4) Saved the number to my phone so I can use it again (15 seconds)
5) Refreshed website and was amazed to see it was instantly there. (30 seconds)
6) embedded on blog and wrote this post (5 minutes)

Looking at the breakdown analysis by time, blogs are long form, and perhaps a richer and older form of social media. I could easily embed a twitter and utter feed in my blog, and let it self update, saving me time from writing these longer formats.

Are you prepared to embrace the media snackers? A few days ago, I started the media snackers meme, and tagged a few people, asking them to share how they respect media snackers, it’s now taking off (see all incoming links to that post, and what the mediasnackers team is tracking).

Communication is moving faster, smaller, and hooking into mobile, are you prepared?

WSJ’s Kara Swisher joins the conversation, how will traditional media adopt the live web?


I’m becoming a fan of Kara Swisher, who writes Boomtown. She’s a case study of how traditional newspapers (Wall Street Journal) have embraced social media. I see a lot of other newspapers who use blogs and podcasts and rss, yet they don’t really engage and be part of the experience of social media –they just report on it. It’s more than being an embedded reporter, she’s interacting with the ecosystem, I’ve been noticing this more and more.

Kara’s blog posts are punchy and stir up the issues, her videos irreverent, she keeps them fast, brings us the experience and pushes her interviewers with challenging, and sometimes almost leading questions. In many ways she’s picking up on Scoble’s beat, by bringing a first person human look to the industry.

I’d be interesting to see how other large newspapers (who are having a hard time staying relevant from the internet and the changes it’s brought) adopt and try to learn from her. Likely there will be some Kara copy cats, but I think she’ll innovate.

Web Strategy Reading: Oct 28th, 2007


What I’ve been reading and think you should too:

  • Jason did some searching on the top Measurement firms and discovered that the Web Strategy Blog was on the top search results for the term Social media measurement. Thanks Jason for the wonderful feedback, but keep in mind there are folks that are smarter on the topic than me, the sad think about Google is that it prioritizes the content that is most popular, but not the most accurate.
  • Ken Kaplan enjoyed hosting the Social Media Club and is really digging into some of my recent posts and presentations, thanks! (Oh, and most people don’t get the joke of “Jeremiah the web prophet” it’s a play on words and homage to one of the first biblical prophets, my namesake)
  • Curt sends a great white paper from Universal McCann on Social Media, fancy layout, good data.
  • David Armano ran a poll asking if ‘Digital Agencies’ should blog. To me, it’s an obvious answer, read the comments to see a polarized view.
  • Beth Kanter has a great presentation on slideshare on the topic of Social Media Measurement, we had a brief strategy discussion at a meetup in Boston and she integrated part of it in her presentation, I love how our industry works together to collectively grow, great job Beth.
  • I’m listening to Marketing Voices on my iPod, the quality consistently stays high, I recommend you subscribe for your walk (I listened to five this morning). Jennifer is a good friend of mine, and I’m going over to her house this week for dinner. She’s one of the live long friends I’ll be keeping.
  • 2:30 Video: PC World’s Editor in Chief Harry McCracken loves Flock


    Editor in Chief (I flubbed the intro) of PC World Harry McCracken (personal blog) loves Flock, so much so that he gave me 2 minute of his time to tell me why. If you want to read his full review, it’s on PCWorld. Previously, I was unconvinced there was room for three browsers in my life, but downloaded it and gave it a whirl. The jury is still out, it takes me time to see if it will really integrate into my lifestyle. I received some feedback about it on Twitter, such as Dennis Howlett tweets “you realize Flock’s OPML import is utterly borked, rendering it almost useless?” amid a mixture of other responses.

    One of the best part of the experience is the truly human experience, it’s so common that large and small companies are so visibly unhuman in their website experience. If you’ve any questions about flock, or need quick answers Evan Hamilton the community ambassador (who stepped in after Will Pate moved on) is available. Next time I see him, I’ll get him on video to find out how he’s enjoying being a community manager.

    I met up with Harry at Eastwick Communication’s halloween party in Santa Clara, had a great time, met a lot of folks, pics are in flickr of the party.

    Have you tried the latest version of flock? It has social features that hook into Facebook, Flickr, Blogging platforms, and Twitter.