Comments on: Companies, Employees, and Social Media requires Trust http://www.web-strategist.com/blog/2007/10/02/companies-employees-and-social-media-requires-trust/ Jeremiah Owyang discusses how web tools and social media enable companies to connect with customers Thu, 11 Mar 2010 06:27:42 -0800 http://wordpress.org/?v=2.8.6 hourly 1 By: Connie Bensen http://www.web-strategist.com/blog/2007/10/02/companies-employees-and-social-media-requires-trust/comment-page-1/#comment-1145079 Connie Bensen Sun, 22 Nov 2009 01:53:06 +0000 http://www.web-strategist.com/blog/2007/10/02/companies-employees-and-social-media-requires-trust/#comment-1145079 Radical trust needs to be inherent and in both directions. Staff need to inherently trust their leadership too. Radical trust needs to be inherent and in both directions. Staff need to inherently trust their leadership too.

]]> By: Gaining Trust « Marketing Treads http://www.web-strategist.com/blog/2007/10/02/companies-employees-and-social-media-requires-trust/comment-page-1/#comment-876605 Gaining Trust « Marketing Treads Thu, 05 Feb 2009 22:01:38 +0000 http://www.web-strategist.com/blog/2007/10/02/companies-employees-and-social-media-requires-trust/#comment-876605 [...] I just read Jeremiah’s post from 2007 on the topic of trust. For one thing, it made me realize how un-new the things I’m [...]

[...] I just read Jeremiah’s post from 2007 on the topic of trust. For one thing, it made me realize how un-new the things I’m [...]

]]> By: socs - Service Oriented Content Sourcing « kbex http://www.web-strategist.com/blog/2007/10/02/companies-employees-and-social-media-requires-trust/comment-page-1/#comment-793030 socs - Service Oriented Content Sourcing « kbex Wed, 17 Dec 2008 07:44:30 +0000 http://www.web-strategist.com/blog/2007/10/02/companies-employees-and-social-media-requires-trust/#comment-793030 [...] Companies, Employees, and Social Media requires Trust [...]

[...] Companies, Employees, and Social Media requires Trust [...]

]]> By: It’s a matter of showing trust « Trends in Communication http://www.web-strategist.com/blog/2007/10/02/companies-employees-and-social-media-requires-trust/comment-page-1/#comment-672193 It’s a matter of showing trust « Trends in Communication Tue, 23 Sep 2008 10:48:12 +0000 http://www.web-strategist.com/blog/2007/10/02/companies-employees-and-social-media-requires-trust/#comment-672193 [...] Anyone who has grappled with this one will appreciate these words of encouragement: [...]

[...] Anyone who has grappled with this one will appreciate these words of encouragement: [...]

]]> By: Tendo News » Blog Archive » How does your leadership style affect your company’s blog? http://www.web-strategist.com/blog/2007/10/02/companies-employees-and-social-media-requires-trust/comment-page-1/#comment-580490 Tendo News » Blog Archive » How does your leadership style affect your company’s blog? Thu, 24 Jul 2008 22:24:52 +0000 http://www.web-strategist.com/blog/2007/10/02/companies-employees-and-social-media-requires-trust/#comment-580490 [...] hunch is that two factors are critical in answering this question: trust (check out this post from Jeremiah Owyang, one of my favorite bloggers) and making sure employees feel they have permission—maybe [...]

[...] hunch is that two factors are critical in answering this question: trust (check out this post from Jeremiah Owyang, one of my favorite bloggers) and making sure employees feel they have permission—maybe [...]

]]> By: The Tendo Blog http://www.web-strategist.com/blog/2007/10/02/companies-employees-and-social-media-requires-trust/comment-page-1/#comment-515067 The Tendo Blog Fri, 13 Jun 2008 23:53:56 +0000 http://www.web-strategist.com/blog/2007/10/02/companies-employees-and-social-media-requires-trust/#comment-515067 [...] hunch is that two factors are critical in answering this question: trust (check out this post from Jeremiah Owyang, one of my favorite bloggers) and making sure employees feel they have permission—maybe [...]

[...] hunch is that two factors are critical in answering this question: trust (check out this post from Jeremiah Owyang, one of my favorite bloggers) and making sure employees feel they have permission—maybe [...]

]]> By: Charles H. Green http://www.web-strategist.com/blog/2007/10/02/companies-employees-and-social-media-requires-trust/comment-page-1/#comment-223272 Charles H. Green Tue, 04 Dec 2007 14:12:42 +0000 http://www.web-strategist.com/blog/2007/10/02/companies-employees-and-social-media-requires-trust/#comment-223272 Jeremiah, Congratulations on getting picked up by the Carnival of Trust. I like what you have to say on the topic; needless to say, I agree with the points you make about the general importance of trust, and glad to see someone making the points in the context of employees. Charles H. Green www.trustedadvisor.com Jeremiah,

Congratulations on getting picked up by the Carnival of Trust. I like what you have to say on the topic; needless to say, I agree with the points you make about the general importance of trust, and glad to see someone making the points in the context of employees.

Charles H. Green
http://www.trustedadvisor.com

]]> By: December Carnival Of Trust | Business Opportunities And Ideas http://www.web-strategist.com/blog/2007/10/02/companies-employees-and-social-media-requires-trust/comment-page-1/#comment-222554 December Carnival Of Trust | Business Opportunities And Ideas Mon, 03 Dec 2007 20:11:09 +0000 http://www.web-strategist.com/blog/2007/10/02/companies-employees-and-social-media-requires-trust/#comment-222554 [...] Companies, Employees, and Social Media requires Trust [...]

[...] Companies, Employees, and Social Media requires Trust [...]

]]> By: Christopher Coulter http://www.web-strategist.com/blog/2007/10/02/companies-employees-and-social-media-requires-trust/comment-page-1/#comment-124818 Christopher Coulter Sat, 06 Oct 2007 03:24:45 +0000 http://www.web-strategist.com/blog/2007/10/02/companies-employees-and-social-media-requires-trust/#comment-124818 Everything requires trust, break it and you break the company, been that way since the dawn of civilization. Everything requires trust, break it and you break the company, been that way since the dawn of civilization.

]]> By: Strive Notes » Jo’s PR top five http://www.web-strategist.com/blog/2007/10/02/companies-employees-and-social-media-requires-trust/comment-page-1/#comment-123704 Strive Notes » Jo’s PR top five Thu, 04 Oct 2007 10:24:18 +0000 http://www.web-strategist.com/blog/2007/10/02/companies-employees-and-social-media-requires-trust/#comment-123704 [...] I included Companies, Employees, and Social Media requires Trust because I think that trust in your job is very important and it’s something I feel I have here at [...]

[...] I included Companies, Employees, and Social Media requires Trust because I think that trust in your job is very important and it’s something I feel I have here at [...]

]]> By: Amar Patel http://www.web-strategist.com/blog/2007/10/02/companies-employees-and-social-media-requires-trust/comment-page-1/#comment-123197 Amar Patel Wed, 03 Oct 2007 13:23:07 +0000 http://www.web-strategist.com/blog/2007/10/02/companies-employees-and-social-media-requires-trust/#comment-123197 Benefits could include democratising the enterprise by empowering everyone with a voice, and giving the enterprise a chance to listen and modify its behaviour, if deemed appropriate. This idea links to Connie's comment I think. Like I said, it needs fostering. Physical costs aside (not that they're huge), and depending on your point of view, I think the biggest cost is the need to start thinking differently and the change accompanied with new thought patterns. I see this as a good thing as it indicates learning. Benefits could include democratising the enterprise by empowering everyone with a voice, and giving the enterprise a chance to listen and modify its behaviour, if deemed appropriate. This idea links to Connie’s comment I think. Like I said, it needs fostering.

Physical costs aside (not that they’re huge), and depending on your point of view, I think the biggest cost is the need to start thinking differently and the change accompanied with new thought patterns. I see this as a good thing as it indicates learning.

]]> By: Connie Bensen http://www.web-strategist.com/blog/2007/10/02/companies-employees-and-social-media-requires-trust/comment-page-1/#comment-122678 Connie Bensen Tue, 02 Oct 2007 14:09:09 +0000 http://www.web-strategist.com/blog/2007/10/02/companies-employees-and-social-media-requires-trust/#comment-122678 Radical trust needs to be inherent and in both directions. Staff need to inherently trust their leadership too. Radical trust needs to be inherent and in both directions. Staff need to inherently trust their leadership too.

]]> By: Social Media Explorer : Social Media Policy: Corporate, Personal Responsibility http://www.web-strategist.com/blog/2007/10/02/companies-employees-and-social-media-requires-trust/comment-page-1/#comment-122660 Social Media Explorer : Social Media Policy: Corporate, Personal Responsibility Tue, 02 Oct 2007 13:46:01 +0000 http://www.web-strategist.com/blog/2007/10/02/companies-employees-and-social-media-requires-trust/#comment-122660 [...] it. While I promise Crystal is preparing a blog post on that and other topics for us to devour, Jeremiah Owyang’s post today offered some advice on trust and the employer/employee relationship. I think it points out a simple, yet effective approach to [...]

[...] it. While I promise Crystal is preparing a blog post on that and other topics for us to devour, Jeremiah Owyang’s post today offered some advice on trust and the employer/employee relationship. I think it points out a simple, yet effective approach to [...]

]]> By: Social Media Explorer : Social Media Policy: Corporate, Personal Responsibility http://www.web-strategist.com/blog/2007/10/02/companies-employees-and-social-media-requires-trust/comment-page-1/#comment-122661 Social Media Explorer : Social Media Policy: Corporate, Personal Responsibility Tue, 02 Oct 2007 13:46:01 +0000 http://www.web-strategist.com/blog/2007/10/02/companies-employees-and-social-media-requires-trust/#comment-122661 [...] it. While I promise Crystal is preparing a blog post on that and other topics for us to devour, Jeremiah Owyang’s post today offered some advice on trust and the employer/employee relationship. I think it points out a simple, yet effective approach to [...]

[...] it. While I promise Crystal is preparing a blog post on that and other topics for us to devour, Jeremiah Owyang’s post today offered some advice on trust and the employer/employee relationship. I think it points out a simple, yet effective approach to [...]

]]> By: jeremiah_owyang http://www.web-strategist.com/blog/2007/10/02/companies-employees-and-social-media-requires-trust/comment-page-1/#comment-122655 jeremiah_owyang Tue, 02 Oct 2007 13:29:36 +0000 http://www.web-strategist.com/blog/2007/10/02/companies-employees-and-social-media-requires-trust/#comment-122655 That's a good point Amar, I didn't even cover the 'results' of these tools for companies and employees. What else are benefits (and costs) from these tools? That’s a good point Amar, I didn’t even cover the ‘results’ of these tools for companies and employees.

What else are benefits (and costs) from these tools?

]]> By: Amar Patel http://www.web-strategist.com/blog/2007/10/02/companies-employees-and-social-media-requires-trust/comment-page-1/#comment-122639 Amar Patel Tue, 02 Oct 2007 12:36:13 +0000 http://www.web-strategist.com/blog/2007/10/02/companies-employees-and-social-media-requires-trust/#comment-122639 Good post - you're right... it's not going away. An observation: Employees demonstrating their ability in the social sphere will result in the building of reputation (theirs or their employers). Reputation is the other side of the coin and should be considered in tandem with trust in order for social media and other trust-based systems to work well. Reputation is probably more measurable than trust, and therefore can be a good indication of trust. How is trust/reputation expressed within organisations? Mostly in opaque (i.e. not transparent) and inefficient forms, such as gossip, grapevines and so on. Social media within the enterprise, such as internal blogs and wikis can help to short-circuit these inefficiencies and establish trust and reputation quickly, but they need fostering, just as those embracing these tools will need fostering. Good post – you’re right… it’s not going away.

An observation: Employees demonstrating their ability in the social sphere will result in the building of reputation (theirs or their employers). Reputation is the other side of the coin and should be considered in tandem with trust in order for social media and other trust-based systems to work well.

Reputation is probably more measurable than trust, and therefore can be a good indication of trust.

How is trust/reputation expressed within organisations? Mostly in opaque (i.e. not transparent) and inefficient forms, such as gossip, grapevines and so on.

Social media within the enterprise, such as internal blogs and wikis can help to short-circuit these inefficiencies and establish trust and reputation quickly, but they need fostering, just as those embracing these tools will need fostering.

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