Jeremiah Owyang discusses how web tools and social media enable companies to connect with customers

Web Strategy Reading: Sept 17, 2007

Recommended Reading from the past week:

  • Get Satisfaction on Business Week: Crowdsource your support.
  • Agency Crayon (Social Media consultants) has three members leave, wishing them all the best
  • The evolution of the Yahoo homepage: Go way back
  • White Paper on Social Networking and what it means to companies, great resource: warning, there’s a registration required, although just email and name. I gave Chris a hard time about this too, he removed the registration.
  • “Help!” Larry Magid’s new PodTech show discusses modern support for computer users
  • Satisfaction, gets funding. A noble cause, as they seek to improve the product support for everyone, and I find them very disruptive to corporate marketing.
  • Comscore releases data on top domains, no significant changes since last month
  • An interesting diagram of user participation in social sites
  • Two days ago I posted a video about Human Computation, this video of a Squirrel reminds me of Squirrel computation. Taking a step back, us humans are no different than that squirrel, we also go through complex processes and phases to get food in our own bellies.
  • I should probably be using Delicious or Magnolia, but I like to quickly reference content from my blog posts.

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