Feedback Websites appear: The extranet is no longer owned by the company

Thank god. I’m so sick of having to login and create customer accounts for every product I own. There’s a few companies that are appearing (some intentionally and some not) that are becoming support websites for companies.

Get Satisfaction
This site, started by Lane and Thor in SF is looking to standardize support for all products on one website. This is very disruptive to companies, as users will start to research products there before purchasing them. Get Satisfaction will have to figure out how to weed out the marketers. Here’s their focus:

Satisfaction™ is a new way for customers and organizations to work together to get answers, solve problems, and create new and better products & services. For both customers and companies, customer service has never been easier (or more fun).

Feedback 2.0
I just discovered Feedback 2.0 from Stephane Lee. This French born website is aimed at B2B support and services. They have a unique view on how support should be done, they’re trying to bring the power back to the companies:

When we saw the way forums were popping up on the net and in real life, out of the companies’ and brand’s control, we developed the following vision :

* The brands and organizations should recover the right to participate in these discussions.
* Their role in the organization of these discussions is sensible.
* Their participation in the ongoing conversation is fundamental if they want to explain their choices and points of view.
* If they do not, they then shall be marginalized and will have to face uncontrolled influences.

Social networks
I’m going to say the “F” word, yup. Facebook is quickly becoming a user group for every product, company and service. Do a search within the groups section of Facebook and you’ll be amazed at how many products are listed. I quickly created the community group for my company, in order to centralize, if you’re a community person, you should too.

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  • Thanks for the heads up on these sites!

    The first one is awesome – there have been so many times we’ve gotten a product & the company hasn’t cared after the fact. This could be interesting!
    Connie

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  • Judy

    Hello,
    I just wanted to pass along a wonderful and encouraging website. It is: http://www.fathersloveletter.com
    God Bless

    Father’s Love Letter
    An Intimate Message From God To You.

    Listen To FLL While You Read Print Father’s Love Letter

    My Child,

    You may not know me,
    but I know everything about you.
    Psalm 139:1

    I know when you sit down and when you rise up.
    Psalm 139:2

    I am familiar with all your ways.
    Psalm 139:3

    Even the very hairs on your head are numbered.
    Matthew 10:29-31

    For you were made in my image.
    Genesis 1:27

    In me you live and move and have your being.
    Acts 17:28

    For you are my offspring.
    Acts 17:28

    I knew you even before you were conceived.
    Jeremiah 1:4-5

    I chose you when I planned creation.
    Ephesians 1:11-12

    You were not a mistake,
    for all your days are written in my book.
    Psalm 139:15-16

    I determined the exact time of your birth
    and where you would live.
    Acts 17:26

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    Psalm 139:14

    I knit you together in your mother’s womb.
    Psalm 139:13

    And brought you forth on the day you were born.
    Psalm 71:6

    I have been misrepresented
    by those who don’t know me.
    John 8:41-44

    I am not distant and angry,
    but am the complete expression of love.
    1 John 4:16

    And it is my desire to lavish my love on you.
    1 John 3:1

    Simply because you are my child
    and I am your Father.
    1 John 3:1

    I offer you more than your earthly father ever could.
    Matthew 7:11

    For I am the perfect father.
    Matthew 5:48

    Every good gift that you receive comes from my hand.
    James 1:17

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    Matthew 6:31-33

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    Jeremiah 29:11

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    Jeremiah 31:3

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    as the sand on the seashore.
    Psalms 139:17-18

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    Zephaniah 3:17

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    Jeremiah 32:40

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    Exodus 19:5

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    with all my heart and all my soul.
    Jeremiah 32:41

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    Jeremiah 33:3

    If you seek me with all your heart,
    you will find me.
    Deuteronomy 4:29

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    Psalm 37:4

    For it is I who gave you those desires.
    Philippians 2:13

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    than you could possibly imagine.
    Ephesians 3:20

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    2 Thessalonians 2:16-17

    I am also the Father who comforts you
    in all your troubles.
    2 Corinthians 1:3-4

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    Psalm 34:18

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    Isaiah 40:11

    One day I will wipe away
    every tear from your eyes.
    Revelation 21:3-4

    And I’ll take away all the pain
    you have suffered on this earth.
    Revelation 21:3-4

    I am your Father, and I love you
    even as I love my son, Jesus.
    John 17:23

    For in Jesus, my love for you is revealed.
    John 17:26

    He is the exact representation of my being.
    Hebrews 1:3

    He came to demonstrate that I am for you,
    not against you.
    Romans 8:31

    And to tell you that I am not counting your sins.
    2 Corinthians 5:18-19

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    2 Corinthians 5:18-19

    His death was the ultimate expression
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    1 John 4:10

    I gave up everything I loved
    that I might gain your love.
    Romans 8:31-32

    If you receive the gift of my son Jesus,
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    1 John 2:23

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    Romans 8:38-39

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    Luke 15:7

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    Ephesians 3:14-15

    My question is…
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    John 1:12-13

    I am waiting for you.
    Luke 15:11-32

    Love, Your Dad
    Almighty God