Part of being a community guy or gal is to listen to your community and serve them. I saw that Thomas was needing a quick tip on embedding the PodTech player, I have Google Alerts setup for “podtech”, and saw it come in at 6ish am this morning. (Before my morning swim and workout), I responded about 30 minutes after Thomas published his post (sometimes Google alerts are a tad delayed) and gave him some tips.
He responded with this pleasant thank you, a thumbs up, what a grateful and cool post! He even posted some additional helpful tips on embedding the player. Thomas asks what they feed me at PodTech, it’s a dose of hyper active community passion! That’s what we do to keep “the man” off our backs.
Communications are moving faster and faster
Communication from corporations happens fast now, at Hitachi I set up global teams to watch the forums around the world, this way we could have eyes on the forums 24/7. I use to watch them on the weekends, and when I was out of town, I would have colleagues volunteer to watch. Remember, things are going near real time, so the faster you can respond, the faster you can get ahead of potential product problems. Even if you don’t have the answer, let your customers know that you see the issue, and you’re working on it.