“Them/Or” vs “We/And”

I’m having lunch with Intel’s Social media champion from the Corporate Communications department, Ken Kaplan. Of course we talked about the great work that Intel is doing (they just launched 3 blogs with multiple authors) and of course the ever passionatte Social Media Evangelist Josh Bancroft (who I’m subscribed to his blog and Twitter). If you’ve been reading my blog we’ve recently interviewed Ken on PodTech’s Marketing Voices.

We’re having an interesting discussion how companies and corporations are waking up to giving equal attention to Social Media (customers, prospects, and others) in addition to Press, Media, and Analysts.

Or vs And

I’ve talked to a lot of “Web 2.0″ marketers who believe that Social Media is the ONLY way to get heard and found, but in reality, it’s not an “Or” but an “And”.

We see on Techmeme how bloggers swarm stories from NY Times about Google’s Financials, and we also see how the SFGate picks up on stories that were broken from bloggers –it goes both ways.

Them vs Us

So please, if you’re crafting your strategy for communication for your company (big or small) please realize it’s an “AND” social media is yet another group to cater and connect with. These tools are being used by not just one group, but many groups.

Thinking a bit more advanced, we also know that Press, Analysts and Media use tools that were primarily started by customers and consumers, so everyone will be using these tools. I attended a conference in Miami a few months ago, although the conference was highly fragmented the name of it “We Media” seems so appropriate.

So let’s all remember that it’s an “And” and a “We”.

  • http://www.tinyscreenfuls.com/ Josh Bancroft

    Great post. It was good to talk to you this morning. If I had more notice, I might have made it down there in person. :-)

    Oh, and I don’t know if you accepted my Twitter friend request or not, but I’m still not seeing your tweets.

    See you sometime soon!

  • http://kenekaplan.wordpress.com kenekaplan

    You summed it up best, especially for my team — media relations pros who continue learning how to participate with new audiences beyond mainstream media and tech press. This was the standout, timely and meaningful theme from your visit to Intel. Thanks!

    You’re a great touchstone for what’s happening and what’s to come. Your first-hand experiences with Ustream, Twitter and Hitachi captured everyone’s attention and got key folks asking questions. Their interest is growing and at a quicker pace than ever. We’re fortunate to have a friend like you, and spirited pioneers like Josh Bancroft and others inside Intel. These are helping turn interest into more participation.

  • http://www.web-strategist.com/blog/ jeremiah_owyang

    Ken, Josh

    The pleasure is mine, believe me. It’s great to witness an amazing company open up and connect with customers like never before. I look forward to helping out in the future, of course, most of the learning will be me learning from you and the teams.

  • http://blogs.intel.com Bryan Rhoads

    Jeremiah,

    Great post and agreed on the more inclusive “And” and “We”.

    And thanks for the plug – We (Intel) launched the IT@Intel Bliog as a pilot back in October ’06… Its been a great initial foray and a successful pilot by all measures.

    Building off that success, we developed a blog portal (or blortal as we sometimes call w/ our friends from Textura Design) found at blogs.intel.com. This portal can aggregate all of our technology conversations and integrate social media found on the site.

    The Technology@Intel blog and Views@Intel were launched on 11-April… since that time we’ve been blogging from Beijing on blogs.intel.com/technology/, covering the Intel Developer Forum, posting videos, podcasts, flickr photostreams, etc.

    Its been a lot of fun…

    Stay tuned.