Comments on: Dell’s Blog Warrior Embraces Community http://www.web-strategist.com/blog/2007/04/03/dells-blog-warrior-embraces-community/ Jeremiah Owyang discusses how web tools and social media enable companies to connect with customers Sat, 20 Mar 2010 04:11:37 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Rosa Irigoyen http://www.web-strategist.com/blog/2007/04/03/dells-blog-warrior-embraces-community/comment-page-1/#comment-1157875 Rosa Irigoyen Tue, 16 Feb 2010 08:03:54 +0000 http://www.web-strategist.com/blog/2007/04/03/dells-blog-warrior-embraces-community/#comment-1157875 I was a fan of Dell products until last year, I bought two XPS computers one on February and another one on May for my daughter's graduation I spent 1300 on the computer on October of last year the computer started having problems, we call Dell they sent the technician and the computer still had problems, I sent emails and several calls to resolve the problem and the computer crash last week it works only on safe mode and my daughter can not do her homework or anything else I received an email from Mr. Emanuel Maben saying he is the only one to contact and he did not resolve my problem yet, he wants to send me a refurbished computer which I had several problems with the another XPS I had to exchange last year. I do not trust Dell anymore and I am calling all the Dell customers that have same issues with computer that we bought and had crash or problems before a year. I was a fan of Dell products until last year, I bought two XPS computers one on February and another one on May for my daughter's graduation I spent 1300 on the computer on October of last year the computer started having problems, we call Dell they sent the technician and the computer still had problems, I sent emails and several calls to resolve the problem and the computer crash last week it works only on safe mode and my daughter can not do her homework or anything else I received an email from Mr. Emanuel Maben saying he is the only one to contact and he did not resolve my problem yet, he wants to send me a refurbished computer which I had several problems with the another XPS I had to exchange last year. I do not trust Dell anymore and I am calling all the Dell customers that have same issues with computer that we bought and had crash or problems before a year.

]]> By: rosairigoyen http://www.web-strategist.com/blog/2007/04/03/dells-blog-warrior-embraces-community/comment-page-1/#comment-1153888 rosairigoyen Tue, 16 Feb 2010 00:03:54 +0000 http://www.web-strategist.com/blog/2007/04/03/dells-blog-warrior-embraces-community/#comment-1153888 I was a fan of Dell products until last year, I bought two XPS computers one on February and another one on May for my daughter's graduation I spent 1300 on the computer on October of last year the computer started having problems, we call Dell they sent the technician and the computer still had problems, I sent emails and several calls to resolve the problem and the computer crash last week it works only on safe mode and my daughter can not do her homework or anything else I received an email from Mr. Emanuel Maben saying he is the only one to contact and he did not resolve my problem yet, he wants to send me a refurbished computer which I had several problems with the another XPS I had to exchange last year. I do not trust Dell anymore and I am calling all the Dell customers that have same issues with computer that we bought and had crash or problems before a year. I was a fan of Dell products until last year, I bought two XPS computers one on February and another one on May for my daughter's graduation I spent 1300 on the computer on October of last year the computer started having problems, we call Dell they sent the technician and the computer still had problems, I sent emails and several calls to resolve the problem and the computer crash last week it works only on safe mode and my daughter can not do her homework or anything else I received an email from Mr. Emanuel Maben saying he is the only one to contact and he did not resolve my problem yet, he wants to send me a refurbished computer which I had several problems with the another XPS I had to exchange last year. I do not trust Dell anymore and I am calling all the Dell customers that have same issues with computer that we bought and had crash or problems before a year.

]]> By: Lionel Menchaca http://www.web-strategist.com/blog/2007/04/03/dells-blog-warrior-embraces-community/comment-page-1/#comment-27858 Lionel Menchaca Wed, 25 Apr 2007 19:36:37 +0000 http://www.web-strategist.com/blog/2007/04/03/dells-blog-warrior-embraces-community/#comment-27858 Brian: Sorry you feel that way. Simple truth is that Dell has to work with other companies to fulfill Vista upgrade orders. That complicates things, and is why I can't provide updates on specific orders. If it were as simple as Dell mailing upgrades DVDs directly to customers, we'd do it. It's just not that way. Sincerely, Lionel Brian: Sorry you feel that way.

Simple truth is that Dell has to work with other companies to fulfill Vista upgrade orders. That complicates things, and is why I can’t provide updates on specific orders.

If it were as simple as Dell mailing upgrades DVDs directly to customers, we’d do it. It’s just not that way.

Sincerely,

Lionel

]]> By: jeremiah_owyang http://www.web-strategist.com/blog/2007/04/03/dells-blog-warrior-embraces-community/comment-page-1/#comment-27814 jeremiah_owyang Wed, 25 Apr 2007 15:16:02 +0000 http://www.web-strategist.com/blog/2007/04/03/dells-blog-warrior-embraces-community/#comment-27814 Thanks Brian, good call. Lionel has a tough job, that's for sure. Thanks Brian, good call. Lionel has a tough job, that’s for sure.

]]> By: Brian Colling http://www.web-strategist.com/blog/2007/04/03/dells-blog-warrior-embraces-community/comment-page-1/#comment-27810 Brian Colling Wed, 25 Apr 2007 14:19:43 +0000 http://www.web-strategist.com/blog/2007/04/03/dells-blog-warrior-embraces-community/#comment-27810 If Lionel Menchaca is the hope for the future of Dell, they might as well shut down right now. His handling of the updates to Dell's mess of Vista express upgrade is completely and astoundingly incompetent. This guy would be challenged to stock shelves at Best Buy. If Lionel Menchaca is the hope for the future of Dell, they might as well shut down right now. His handling of the updates to Dell’s mess of Vista express upgrade is completely and astoundingly incompetent. This guy would be challenged to stock shelves at Best Buy.

]]> By: David Goldstein http://www.web-strategist.com/blog/2007/04/03/dells-blog-warrior-embraces-community/comment-page-1/#comment-23290 David Goldstein Thu, 05 Apr 2007 20:05:05 +0000 http://www.web-strategist.com/blog/2007/04/03/dells-blog-warrior-embraces-community/#comment-23290 Microsoft's channel 9 is comparable to this dell swell phenomena. It's their attempt to humanize their brand in the tech community. It's about "getting small." Microsoft’s channel 9 is comparable to this dell swell phenomena. It’s their attempt to humanize their brand in the tech community. It’s about “getting small.”

]]> By: Web Strategy by Jeremiah » Social Media Saga continues as Dell Corporation yearns for “Dell Swell” http://www.web-strategist.com/blog/2007/04/03/dells-blog-warrior-embraces-community/comment-page-1/#comment-22908 Web Strategy by Jeremiah » Social Media Saga continues as Dell Corporation yearns for “Dell Swell” Wed, 04 Apr 2007 00:07:30 +0000 http://www.web-strategist.com/blog/2007/04/03/dells-blog-warrior-embraces-community/#comment-22908 [...] Update April 3rd, 2007: Lionel Menchaca visits in person with Jeff Jarvis, who first coined the business blogging case study “Dell Hell”. This community relations in real life was a success. [...]

[...] Update April 3rd, 2007: Lionel Menchaca visits in person with Jeff Jarvis, who first coined the business blogging case study “Dell Hell”. This community relations in real life was a success. [...]

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