Jeremiah Owyang discusses how web tools and social media enable companies to connect with customers

Book Review: Conversation Marketing

Recently, Brian Keith of Portent Interactive sent me a copy of his CEO’s book, book Conversation Marketing written by Ian Lurie. You can read the entire book for free online, or purchase a hard copy. It was a quick and easy read, one that I completed during my flight to Miami. At first, given the title, I was expecting this to be a book around business blogging.

I knew this book was a precursor to demonstrating thought leadership for Portent Interactive, but that’s a non issue as I quickly learned that this is really high level web strategy resource for marketers. It applies both to small and large companies, and I do believe it would be a book suitable for the community that interacts and reads my blog.

Some of the highlights for me are the focus on a variety of tools, realistic metaphors, quick explanation of the variety of tools. The overall metaphor is that the overall user experience of one’s website is in fact a conversation.

My only suggestions would be a more detailed follow-up book that would give the details, ‘how to’, and some additional focus on Social media tools. With that said, I realize this book is an opener to start a conversation with Portent Interactive account teams, which is a logical next step for any business serious about using the web. Here’s their very bold and transparent consulting services page.

I’ve never worked with them, and have no relationship with them, so I’d be curious if anyone out there has purchased their services and to hear some feedback

If you get the chance to grab this book for a quick read I recommended it, for me, I’m adding this to my Web Strategy library, thanks Brian Keith for sending me this copy.

4 Comments so far

  1. Sami Viitamäki February 12th, 2007 10:01 am

    Thanks for sharing! Two friends of mine are just finishing their business book on conversation media. Have to give this to them for review.

  2. […] Last week I had a great conversation with Brian Keith and his CEO Ian Lurie, I recently reviewed his book Conversational Marketing. […]

  3. John Cass February 23rd, 2007 7:07 pm

    I used to work for the company in 2002 when I lived in Seattle. I think Ian does a great job of combining the different skills sets needed for today’s website. Creative, usability and search engine marketing. Take a look at dessy.com a bridesmaid dress. Web design is not just about putting pretty pictures on the web, but how easy you make it for people and search engines to find you and things on the site.

  4. […] Of course, developing and documenting the goals of a website is the first step, but that’s a discussion for another time. Emily Chang has some interesting design philosophy. Ian from Portive has a book that I reviewed on the subject. Whether your a designer or a customer seeking web design, here’s a few articles to read before engaging in those discussions: […]

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