Comments on: Web Theory: Japanese Culture and Community Marketing http://www.web-strategist.com/blog/2006/12/02/web-theory-japanese-culture-and-community-marketing/ Jeremiah Owyang discusses how web tools and social media enable companies to connect with customers Wed, 17 Mar 2010 19:57:43 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Anil Gupta http://www.web-strategist.com/blog/2006/12/02/web-theory-japanese-culture-and-community-marketing/comment-page-1/#comment-3615 Anil Gupta Sun, 03 Dec 2006 20:11:18 +0000 http://www.web-strategist.com/blog/2006/12/02/web-theory-japanese-culture-and-community-marketing/#comment-3615 Couple of things really impressed me during my Japan visit last month. Absence of expecting tips/gratuity for most services. It was refreshing that excellent service delivery was part of the transaction and considered customer right. Everyone took pride in their work irrespective of the type of work. IMO, technology was only a method used to deliver exceptional service efficiently. In one incident, I was amazed when passengers including myself were taken off the local public bus and given free subway tickets to their destination. The reason was simple. Transportation system projected that bus will not be able to make it to destination within the delay guidelines from scheduled time due to traffic. Punctuality in service was their hallmark. Couple of things really impressed me during my Japan visit last month.

Absence of expecting tips/gratuity for most services. It was refreshing that excellent service delivery was part of the transaction and considered customer right. Everyone took pride in their work irrespective of the type of work.

IMO, technology was only a method used to deliver exceptional service efficiently. In one incident, I was amazed when passengers including myself were taken off the local public bus and given free subway tickets to their destination. The reason was simple. Transportation system projected that bus will not be able to make it to destination within the delay guidelines from scheduled time due to traffic. Punctuality in service was their hallmark.

]]> By: jeremiah_owyang http://www.web-strategist.com/blog/2006/12/02/web-theory-japanese-culture-and-community-marketing/comment-page-1/#comment-3588 jeremiah_owyang Sat, 02 Dec 2006 13:58:47 +0000 http://www.web-strategist.com/blog/2006/12/02/web-theory-japanese-culture-and-community-marketing/#comment-3588 Oh, and for those that are wondering, I'm Chinese American. (sometimes I say American Chinese) Oh, and for those that are wondering, I’m Chinese American. (sometimes I say American Chinese)

]]> By: jeremiah_owyang http://www.web-strategist.com/blog/2006/12/02/web-theory-japanese-culture-and-community-marketing/comment-page-1/#comment-3585 jeremiah_owyang Sat, 02 Dec 2006 12:31:00 +0000 http://www.web-strategist.com/blog/2006/12/02/web-theory-japanese-culture-and-community-marketing/#comment-3585 Give me an example of that...is that documented or do you have an instance how that's different from other cultures. I wonder if all humans (being social creatures) will look to peers to help drive decisions out of basic needs, which includes the need to fit in. Give me an example of that…is that documented or do you have an instance how that’s different from other cultures.

I wonder if all humans (being social creatures) will look to peers to help drive decisions out of basic needs, which includes the need to fit in.

]]> By: Colin Henderson http://www.web-strategist.com/blog/2006/12/02/web-theory-japanese-culture-and-community-marketing/comment-page-1/#comment-3583 Colin Henderson Sat, 02 Dec 2006 12:23:11 +0000 http://www.web-strategist.com/blog/2006/12/02/web-theory-japanese-culture-and-community-marketing/#comment-3583 Re the Cluetrain part: I would add that Japanese people talk amongst each other, and share peer opinion before purchasing. Purchasing patterns and where they purchase is shaped by peer discussion. Re the Cluetrain part: I would add that Japanese people talk amongst each other, and share peer opinion before purchasing. Purchasing patterns and where they purchase is shaped by peer discussion.

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