Jeremiah Owyang discusses how web tools and social media enable companies to connect with customers

Archive for October, 2006

Wanted: VP of Marketing and VP of Business Development for Stealth Startup

I don’t normally advertise jobs for folks, so please consider this a special occasion for some friends that have a unique social site in stealth mode in the bay area.

I really believe this company has something that no one else has yet to release so there’s really an opportunity for the right people to help craft.

I’ve posted two jobs reqs for the qualified marketing folks that can meet these roles as VP of Marketing and Community, as well as Business Development VP or Director.

If you’re the right person for this job, please forward your resume to Jobs.passionatestartup@gmail.com. Feel free to reference that you heard about the role here at my site.

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Jotspot acquired by Google

I just met Scott Johnson at Web SIG last week, another attendee just emailed me and let me know that Jotspot just announced they got acquired by Google. Wow congrats to both JotSpot and Google.

I wonder what’s next for Google? They’ve got nearly every possible application available out there, maybe they should buy a podcasting company, or SecondLife, or oh I dunno.

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Owyang Family Returns to Roots using Internet (Part 2)

Tomorrow, I’ll be heading out to China to fulfill the trip to tie back my Americanized Owyang family to our roots. In a recent post, I told how the Owyang Family Returns to Roots using Internet (Part 1), you can get the background info there.

During the trip We’ll be taking pictures, recording, and will eventually share our thoughts on the group blog that I created called Ouyang Homecoming. (FYI: that’s the more common spelling)

Shel Israel recently let me know that this is a story that seems appropriate for his upcoming book Global Neighborhoods, which is going to tell how the world is smaller from the web, as well as how communities are starting to form using the internet. This is so true, as members from this trip (and the hundred others that are not going) met using google searches, or using wikipedia to reunite. Some folks who have joined our community just share the surname, or their mother or father has a relation to the name. Without the web, we never would have reunited so easily.

Trip Goals

  • Bring the 22+ Owyangs to the home village of Dailian
  • Meet and Greet cousins that are still living there (there is a book with the family tree)
  • Document the ancestral landmarks
  • Pay my respects to the grave of my Great Grandmother, attempt to find my great great grandfathers grave.
  • Build relations with Dailian, retrieve copies of the family books to bring back to share with others
  • Document the trip

I know that Dailian village is expecting us, I’ve been there twice, and I’m very appreciative of what my ancestors did to bring us here to the land of opportunity back in 1880s (That’s not a typo). To learn more about modern day ZhongShan (Dailian is minutes from this hub city) you can check out this video.

After visiting the homevillage, we’ll head to Hong Kong, and then off to Japan to visit my cousin who is teaching English in Okayama which is near Osaka.

I’ll be offline for most of the time going forward, I’ll check in here and there, but for the most part I’ll be off the grid. I’m disappointed I’ll miss any upcoming events from Citizen Agency, Podtech Vloggies, and any other Social Media events I was invited to, we’ll catch up on my return.

I’d be curious to hear from you. What have you done to capture or learn about your family roots? Have you visited your home town and village where your family immigrated from? I believe the internet will really help folks find their roots.

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The Benefits of Conference Blogging

I’m very surprised at Nielson banning blogging and all recording from their most recent conference. Steve Rubel questions is blogging should be banned all together at conferences, he learned from Greg, who questions the irony of no CGM at a Nielsen CGM conference. There’s other conversations on Techmeme on this.
I’m often invited to conferences (at no charge, and sometimes as ‘press’) to blog about the event. I take presentation notes (sometimes at great deal), add my own thoughts, and take pictures to tell the story. This builds an archive and links the community of those who attended, blogged about it, and helps to spread the word about the knowledge gained and learned.

Steve writes the following:

“I see both sides of this issue, but I agree wholeheartedly with Greg. On the one hand if you let bloggers write about a customer conference in detail, there’s little need for anyone to pay to attend. However, on the flip side, if you allowing blogging and people take you up on the offer, it’s highly likely that you will generate excitement that boosts customer attendance next year. This is especially true if the conference, um, is in part about blogging.

For conferences that I wish I did go to, but wasn’t able to attend, I often read what’s written by those who attended via blogs. I can guarantee you I don’t walk away with nearly as much value, information, connection than those that attended would have.

Taking notes and sharing it in public is only one small part of why to attend a conference. The real benefits are making your own observations (not just from the angle of the blogger) the non-verbal communication, and the tremendous amount of networking that happens in person.

For those conference organizers that get blogging and invite bloggers, awesome, you can invite me and I’ll record it for you, (see all my posts tagged ‘conference’ or ‘events’, please note this is only a partial list as I have a previous blog with many events and conferences archived).

For those that ban blogging, you’re missing out on a huge opportunity to harness community, word of mouth advertising by using social media tools.

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Google Video connects me with my Childhood

The first episode of Airwolf, the whole thing. The music, the sound effects, it all brings me back to when I would sit on the red pillows on the green carpet in front of the TV with the wood siding. Stringfellow Hawke, Dominic, Archangel, cool.

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Loading up the iPod for the Trip (Content Reccomendations Needed)

I’m getting ready for a two week vacation, and I won’t have much internet access while in Asia.  In fact, I won’t be able to even update my subscriptions on iTunes.

I’m constantly amazed how the web is the delivery platform for so much media.  iTunes has really become the digital marketplace for media, part of the reason why Tower Records is dying, and some folks think CDs are heading the way of the dodo.  iTunes offers movies, TV shows, Games, all at varying prices, I can see this being such a profit center for them.

I’ve downloaded ‘Bejeweled’ a puzzle game that my wife will like, a bunch of video podcasts from Rev 3, downloaded all of Brian’s Edgeworks podcasts, a few podtech, rocketboom, and made sure my usual FIR, Web 2.0 show, Buzz out loud, and Jaffe content is updated.

Content Recommendations Needed

I’m looking to you for recommendations, what other content do you suggest I download?  My focus is social media, marketing, web, geek.  On the entertainment side, I love viral type videos, short films.  Although I like a variety of music, I’ve yet to find a great ‘Chill’ podcast, any suggestions?

So who do you listen to?  Give me some suggestions.

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Second Life selects Amazon’s Simple Storage Service

I’ve been watching the online data storage space very carefully, interesting to see how Linden has gone with Amazon’s S3 service. By reading his reasoning, it seems more of a solution to fill bandwidth needs rather than massive storage data.

If you’re not sure why Online Data Storage matters, read my 40 points on the future of Online Data Storage.

Or read more of my posts tagged on “Data Storage“.

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Blog Audience Measurement: Don’t forget the “Who” question!

I was invited as a panelist at the Blog Business Summit from Maryam, but my current schedule is just too busy, I can tell that I missed a great event.

For starters, the relevant conversation of Blog Audience Measurement at the Blog Business Summit with Tris and Andru is exactly the conversation I need to get involved with. Check out Joe’s breakdown from the discussion, he brings forth some of the tactics discussed.

We know that we can measure some parts of blogs, read my thoughts on Signs of a Healthy Blog: Resonation: 1) Analytics 2) Trackbacks 3) Comments 4) Benchmark changes 5) Qualitative evaluation.

Just yesterday, I had a conversation with some Silicon Valley Marketing Managers around Social Media and using in a Community Marketing Strategy. I gave examples of what different companies are doing, how the tools have been used, and provided strategic assistance and tactical examples of the specific strengths and weaknesses of each tool. They get it, understand the concepts and are ready to deploy

The one questions that I could not ask was: WHO is reading blogs, WHO is listening to podcasts, and WHO is in Secondlife.

While we can all agree that it may likely skew towards early adopters or tech savvy folks, (awareness and tool barriers may keep it like that) we don’t know their demographic information. How old are they, where do they work, what do they do, etc.

Other than putting up a survey (like Guy Kawasaki did for his advertiser Federated Media) would it be even feasible or even accurate to apply this to other consumers bloggers, podcasts, Secondlife?

As an industry, and as a Community Manager myself, we’ll need to answer the “Who” question.

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Disclosure on the Blogosphere

In the recent past, there’s been quite a bit of discussion around bloggers that are being paid to blog, but don’t reveal their professional connections, which may motivate them to blog. The two worse cases are PayPerPost, a service that pays bloggers to talk about products (disclosure is not required) and the Walmart Flog that was created and written by PR firm Edelman.

Chris Heuer lead a roundtable last night focused down on the topic. We had some brief conversations about this at the Social Media Club on Monday, and it’s great to see such a focused conversation on it. Michael Arrington encourages folks to talk about this as it’s an issue that could unravel the trust and intention of the free web, those damn humans. You can check out Chris’s recap of the event.

If someone promotes a product or company, and is on their payroll, disclosure is required, often a simple disclaimer at the footer of a post or in a permanent location on a blogroll is sufficient.

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Wiki Showdown at Web SIG

I’m blogging live from Hurricane Electric, a web hosting company in Fremont CA who is hosting this Oct meeting of Web SIG. There are four wiki companies here; JotSpot, Socialtext, Atlassian, and Wetpaint. I was very happy to finally run into Zoli, I’ve admired his thoughts and viewpoints from his blog for quite some time.

Moderated by Peter Theony
Twiki.org and Structuredwikis LLC

  • Audience Poll
  • 80% are using wikipedia
  • 50% are wiki editors
  • Ward Cunningham was founder
  • A wiki is always in motion
  • Wikis have been around since 1995

Ben Elowitz from WetPaint
Rich user experience, niche communities, aimed at consumer space.
Many of the wikis encourage embedding of images, and code snippets to YouTube and other video sites

Jon Silvers: Atlassian Software Software
First: The Ending

  • Sharepoint is the leading indicator
  • Believes that open source will continue to grow
  • Real time collaboration
  • Consumer social networking
  • Evolve or perish

Why is everyone talking about Wikis?

  • Thousands of organizations now use them
  • Before Web 2.0 there were wikis
  • Traditional enterprise software models are broken
  • Killer App

Primary Product is called Confluence

  • 18000 customers (correction: 1,800 customers)
  • IBM Developerworks runs on confluence, SAP Network, Accenture
  • Growing at 20%

Dr. Jonas M Luster: SocialText

  • Downloaded model to download from sourceforge.
  • Gave kudos to the other wikis on the panel
  • Metaphor of Cars and Wikis. Like cars, wikis help to power movement and transportation.
  • Social text is trying to be the car, the middle ground of really good collaboration.

Scott Johnston: JotSpot

  • Purchased by Mercury Interactive (Update: This is out context, Scott’s previous company was acquired by Mercury, thanks Scott for the comment)
  • How to make a mainstream wiki
  • The core principle is the edit button!
  • Office 2.0 = Collaboration
  • Has page types/templates
  • Has a family template (I’ll have to check that out)

*Panel Discussion*



Discussing Challenges: Wikis in the past, a shared workspace

Ben: Consumer Space challenges: Awareness is an issue, which is the foundation for adoption

Jon: Workplace issues: the challenge of getting wikis adopted at the workplace is key as you may need privacy and permissions. They discourage folks from segregating information as it’s not natural to the whole purpose.

Barriers is that IT must install it. Now with this bottom up install approach, is that anyone can get involved and start it.

Jonas: Discusses how awareness has arose from etech article. Relates to linux strategy.

Where are we on the hype curve for wiki adoption?
Most folks in this room are wiki savvy. By general business users awareness is low. Where there are self claimed wiki experts suggests hype.

What are the reasons for wiki consolidation?
When wikis are small it’s easy to garden them. As wikis grows moderations will be needed.

What challenges can wikis fix?
Email is an awful way to perform collaboration. Version control is a standard feature., tracking makes it easy. The next evolution will be putting workflow into wikis

Case study for wikis are used to replace wikis

What about wikis for the intranet?

Wikis enable anyone to contribute value without being a developer or coder. It can self regulate

What kind of challenges need to be solved in the future

Awareness is now an issue but websites now can change. Great experiences need to happen.

Question and Answer

1) Discussion about legal usage of changing webpage.
2) how many wikis vendors will survive? It’s unknown.
3) Outdated information is out on the web, and overflow of information.
4) Group participation to define a “Wiki”. The best answer, as voted by the 4 panelists was the answer involving “by the people, for the people”. My answer would have been “Community Knowledge

Event Format
I would love to see the next web Sig have more focus on web presentations with a richer and deeper involvement with the vendors.

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Web SIG Tonight. Jeremiah to be Judge

Heh, this is fun.  I’ll be a costume contest judge for the Silicon Valley Web SIG event tonight.  I discussed the group in a previous post, or you can go to their site directly to learn more. What a way to kick off a new group. The topic focus will be based around wiki technology and deployment.

I only have my prisoner costume, which is not too matrix style, but who’s going to tell me no? I’m the Judge!  ;)

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Classy move by IE7 Team

The good folks at the IE7 team have sent Mozilla’s Firefox team a cake congratulating them.  Just a few days ago I was talking about how Microsoft really gets community, and is reaching out.  Here’s another great example.

Martin and I did a podcast interview with the IE7 team, I even asked Dean “Why should someone switch from Firefox to IE?” He gave a great answer, I recommend you listen in to hear his response.

Way to go FF team for the release (I’ll upgrade as soon as it comes out) and IE teams.  Is it possible that we can peacfully co-exist in a multi-browser world?  I’ll vote yes.

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Top Gems from the Social Media Club Today

At the close of the session, everyone went around the room and gave their opinions for the lessons learned.

  1. Mark: Employees are the greatest untapped communication resource.
  2. Jamie: Make your corporation internally aware of these tools, and make it bottom up
  3. Daniela: Pushing the corporate membrane, keep on doing it. There is no one social media, there are many different mediums to use.
  4. Getting people to let go to gain more is a challenge
  5. Robert Carrol: Letting go is hard, marketing folks don’t want to let go.
  6. Jeremy Pepper: It’s great to know that we’re not in a island, there are other social media folks.
  7. Bob: Relates to social media discussions to execs as describing Soylent Green –it’s about people
  8. Joel: John Schwartz is not a CEO blogger but a blogger that become a CEO
  9. Jeremiah: Social media is deployed by everyone, not just PR folks.
  10. Social Media can’t be controlled
  11. Tami: Feels that social media is taken full circle and is invigorating her passion for PR.
  12. Giovanni: Replace the term Social Media to a verb –Socializing Media

Craving more? Great write up from Joel.

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Money continues to move away from TV to New Media

I saw this article about how NBC is reducing it’s headcount as the dollars are now shifting from TV and Movies to “New Media” which would include the Internet, Podcasting, Videoblogging.

The internet is a great medium to shift those dollars to, as it’s trackable and measuable, easy to deploy, cheap, can be highly targetted and effective, interactive, and most importantly: where the kids are and the future generations will head. Link via Bare Feed Studios

Update: Great piece from Steve Gillmore on the death of TV 

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Heading to Social Media Club

I’m taking the day off work today, I gotta run some errands for my upcoming trip that I’ll be leading for my family back to our roots. Then I’ll go to the Social Media Club workshop. Several of you that read me will also be there, great!

If you’re deploying social media at your company, then you’ll want to attend events like these to learn more about HOW to deploy. Looking for a great session. If you have time, swing on by, the registration and event details are located here, I believe it’s $150 dollars and is in Palo Alto.

Thanks to Kirstie Wells and Chris for the great workshop!

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The Games People Play (On Social Sites)

Interesting presentation about game theory and dynamics in social software. Here’s some games folks play online, leave a comment if you can suggest some:

  • MySpacers: How many friends do you have?
  • Flickr: How many favoriate pics/views/comments do you get
  • Bloggers:
    • Technorati rank,
    • Subscriptions,
    • Web Analytics
    • Comments
    • Techmeme placement
    • Getting dugged
  • Podcasters: Subscriptions and downloads
  • LinkedIn: How many contacts do you have
  • What are some other examples.

Have you read this book: Games People Play. Thanks Mark for the link.

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Podcast interview of the IE Team, Topics generated from Community

Covering the IE Release Party
I was just discussing how we had a great time at the Microsoft IE party. Martin McKeay (Industry Security Expert, he has a career blog, security podcast series and a blog on ComputerWorld) and I had the opportunity to interview the product team and community For me as a Web Strategist/Manager, understanding the tools that vehicles and tools that users will use to access your website is important.

Community Driven Research
In an effort to represent the community we polled questions from the community on my blog and Martin’s. We asked developers, IT managers, designers, security experts and the average web user to field questions for us to ask the team. Of course, we added in a few key questions we thought would add to the conversation.

Listen to the Podcast
Big big thanks to Martin for all his pro gear and cutting the file, he’s really become a podcasting guru as I’ve gotten to know him. His notes are available here.

*Podcast Interview with IE team and Community (MP3, 18:44)*


Questions from the Community
We weren’t able to ask all of the questions, but here’s what came from the community. Listen to the Podcast to hear all the details from the IE team. Please note that questions may have been asked in a different order depending on who we had on the show.

“Ask them why I should give up FireFox.” (IT Consultant, Dennis McDonald)

“This is one of the most talked about and questioned aspects of the browser, how is Microsoft improving security for this release? What safeguards does IE7 have in place to prevent malicious RSS feed?” (Most asked this question such as CD-Man on Martin’s blog)

“The only thing that I would question is why do all the buttons consist of unlabeled icons (as of the beta…not sure about now). It makes for a frustrating experience as the icons aren’t intuitive. It looks like they were trying to save on localization costs. Also what’s up with “shortcut” instead of hyperlink? If its a shortcut, what’s the long cut?” (Software Engineer, San Jose)

“How does IE make Microsoft money, and if it doesn’t, why does Microsoft spend so much on it? Strategy. Why are they still in the browser biz?” (Martin)

“Will IE 7 be pushed to the enterprise?” There are numerous concerns from contacts about Microsoft forcing the browser as an auto install”. (Paraphrased, Enterprise IT Strategist, Neville Byford).

“There are some major applications that are not compatible, what are the plans to correct, apparently some Groove features do not work (A Microsoft product) as a concern”. (Paraphrased, Enterprise IT, Neville Byford)

“Can IE 6 and 7 co-exist for migration, having an ‘and’ option is better than an ‘one or the other’.” Good points from a Web Developer/Design test perspective.” (Web Developer, Brian Stephens)

“With all the features coming in this release of IE7, could this be a chief feedreader player?, or could offer a host of features that could replace such social tools like delicious?” (Jeremiah)

“When is the timeline for IE8 to come out? Is Microsoft going to wait for another browser to push them again?” (Martin and Jeremiah)

“What were the lessons learned in IE7?” (Martin)

“Now with the major release, what will you do next?” (Martin)

“Ask them how they’re dealing with backward CSS compatability. For example, what about sites that use IE-only CSS hacks (universal selector, etc.) to work around bugs that are fixed in IE7, causing the hacks to mess up the layout.” (Web Designer, Meredith Dodge)

“The refresh button put back on the left side of URL bar. I’ve used IE7 for some time now and am amazed at how many sites aren’t compliant with it at this late date - what is the plan to help accelerate that process?” (Mobile Technology Thought Leader, David Dalka)

Show Notes
Thanks to all the great submissions above, we were able to record the podcast, I’ve jotted down some quick show notes. We structured the questeions determined by role. This felt very natural way to engage, bottom driven questions by the community made a lot of sense.

  • Welcome by Martin and Jeremiah
  • Gary Schare Director of Product Management
    • The browser is the most common used application, this is where the modern individual lives, Microsoft cares about this experience.
    • Will it be an application?
      • The experience is likely the webpage that they’re on, the browser helps the experience
    • Projections on IE8?
      • Too early to tell what to call it, but looking at product features now. Recognize need to analyze security,
  • Chris Wilson, Platform Architect (going forward)
    • Will call temporarily call it IE Next until a formal name is applied.
    • Security Features in IE vs Vista
    • Some features will be available in both.
    • RSS Feeds Security could be an issue
      • Sanitize the RSS feed before it hits the browser
    • What will he be focusing on in future?
      • Will be working on next version, already starting to focus.
    • What’s coming in IE next?
      • No comments yet, however openness will be important. Working with web developer
  • Dean Hachamovitch, General Manager of the IE 7 team
    • The partnership between Yahoo and Microsoft
    • Why should I switch from Firefox
      • Browsers are a personal choice, choice is important, many options for windows.
    • Questions about the IE7 Push
      • Will be available as a high security update, it’s an optional update, although the version is pre-downloaded. There is a blocker available for automatic updates.
    • Side by Side running of IE7 and IE6
      • You can run both together by using virtualization software.
    • How is IE7 working with CSS standards and compliances?
      • The most standards compliant version ever produced. See the IE7 blog to learn more.
      • Check out the web developer tool bar and online resources on the wiki on Channel 9.
    • Questions about Groove and ability to run on IE7
      • Some earlier beta versions issues, however it’s going to be resolved.
    • Questions about iconology.
      • Buttons were configured due to research
    • IE7 toolbar, compliancy issues
      • 5 betas were released over the past months, Dave personally did many Technorati searches to find compatibility issue sites. They issued a toolkit. Looked at financial services websites to do research. Community needs to help identify and educate websites to evolve to latest standards
  • Gerald Si, Chief of Staff for Chief Product Officer (Yahoo Liason)
    • Helped the IE team with the partnership.
    • The standard customization package provides two install versions around IE7 some focused on Yahoo as the homepage and a second portal select.
    • Opportunities for Yahoo, and strengths in the partnership
    • Strong partnership between Yahoo and IE for about 18 months. Many Yahoo sites are compliant with IE7.
  • John Obeto II, event guest,
    • Security and Interface is improved. It’s available at no cost. One word of caution to deselect the auto download. Favorite feature is the tabs and quicktabs. Recommend to upgrade
  • Niall Kennedy, Web Guru (Former Technorati and Microsoft Employee)
    • Upgrade Release cycle matches given consumer base
    • Niall likes the open search integration built into the chrome, search is second most thing used after email.
      • RSS chicklet will light up, folks will understand how to subscribe.
    • How does this affect your life?
    • Uses a Mac, but sees the impact for a dominant IE world.
    • Firefox 2.0 is coming next week
    • They happen to be ready, and will be adding ‘places’ in Firefox 3, and looking at Javascript upgrades. Built in spell check and tab bootup features.
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At the IE 7 Release Party: Microsoft Gets Community (Photoblog)

Microsoft Hosts IE7 Product Release Party for Passion Community

Update: Listen to the IE7 Podcast Interview by Martin and I

Martin
and I we’re invited to Microsoft’s IE Release party of it’s new official browser. This long awaited browser has been in beta mode for quite some time and for Microsoft to put it’s stamp back as a feature rich browser for today’s modern web it’s certainly needed.

Martin is quite the guy, he brought his serious podcasting gear and let me sit in and use his gear to interview the IE team. (Thanks Martin) We polled the community to get questions from Enterprise IT folks, Web Developers and Designers, Software Engineers, and thought leaders that wanted to ask the product team.

Microsoft gets Community Marketing: Giving up control to gain more
I gotta give Microsoft (and Kelsey from PR firm Waggener Edstrom) a tremendous amount of credit, they really get Community Marketing. Although an alpha company with deep pockets, for them to release to bloggers and podcasters to get the word out rather than only traditional press is an example of giving to the community to gain more. The theme of ‘letting go’ of a command and control message to just having normal conversations with ‘the people’ is an example of modern companies listening and engaging to their community. Nicely done.

By the way, your company doesn’t need deep pockets to reach out to your passion customers and influencers in your industry to bring them close in an active two-way dialogue.

Podcast interview of the IE7 Product team coming soon

We promise to have the podcast up for your in the near future to share the conversations we had with the product team. As you know, we asked the community to give us questions to ask the product team.

Anatomy of Social Media product release “Microsoft Style”

Microsoft is one of the model companies when it comes to harnessing social media to build community. They’ve figured out that customers are now in charge, they’ve learned to ‘let go’ to gain more and bring the community closer. Let’s break down why I consider their style so successful:

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Hu Yoshida (and his blog) in the News

Hu, our CTO at Hitachi Data Systems in getting some great things said about him for the press. He’s not an A-lister, and we’re ok with that, he has tight focused audience in our industry, and is often reffered to as an expert and thought leader, one of his primary communication tools is his blog.

Many of you have met Hu at one event or the other, (perhaps when we hosted Lunch 2.0) you’ll agree that he is one of the most modest, and yet intelligent people you’ll ever meet. It’s particular interesting that the article from Byte and Switch refers to his blog:

“A fixture on the conference storage tradeshow circuit, Yoshida has spent the last 18 months evangelizing another emerging technology: storage virtualization. Thankfully, when he discusses virtualization – or writes about it in his must-read blog – he doesn’t fall back on marketing glibness or over-simplification. His real art is his ability to make complex storage technology more accessible without talking down to his audience.”

The real key to a successful business blogging program is having your bloggers commit to the program. As you know, I am anti-ghostwriting and will fight it to the end. Much credit should be given to our busy executive Hu Yoshida who takes the time to write every single post and post using Typepad. Hu, credit well deserved.

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Collective Intelligence as the outcome of this new Web Movement

I ran across this article from ZDnet Does every organization need a Web 2.0 strategy? It’s worth reading. There’s discussions about Software as a Services also known as SaaS (web is the platform), wikipedia suggests that ASP and SaaS are different as customers will get the interfaces and user experience they desire.

In any case the opportunity for Collective Intelligence could be the true outcome of this whole ‘2.0′ movement. If you look back in time, this is just the first promise of the Internet spelled out in Cluetrain.

I’m noticing a pattern in this thought process from a year ago when business blogging started to take hold, now it’s crossing over to the enterprise.

Speaking of collective intelligence, I’m starting to use Delicious to find content in addition to Google. I want to see how bottom up navigation (folksonomy) can yield interesting articles. Here’s some more thoughts around “Enterprise 2.0” on Delicious.

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