Dreamhost Talks to Andy and the Blogosphere Reacts

Big thanks to Dreamhost for restoring Andy’s websites, he’s coming out of hell.

You can read his horrible experience on this blog that he created in Blogger called NightmareHost.

Andy has gotten some human responses, so hopefully this will all be resolved.
Several folks blogged about it, such as myself, Julio, and Brian.

I had breakfast with Robert at a podtech session and told him how powerless Andy was, he chimed in and there was a flurry of discussion, Robert blogged about it and there are 23 comments. It seems hit and miss with dreamhost, some have problems and some do.
Robert was compared to Dreamhost using the term “Suck” (As that’s a good way to google a company or product to see how folks think of it) You can see the battle between “ScobleSucks” vs “Dreamhost” Sucks. The results: 74 Scoble, to 24,600 Dreamhost.

A potential customer turned away from Dreamhost, because he read the blog posts. Blogs impact revenue.

I don’t know if Social Media helped to pressure Dreamhost to talk to Andy again, but it’s interesting how feedback and the voice of the customer can be heard and read in near real time.

Lastly, thank you Dreamhost for restoring Andy’s service and communication to him.

Update: Josh from Steel Pixel has left a comment offering Andy and I free web hosting for two months, and also a Discount for you. This is an example of social media spreading the word (and super fast). I’m going to evaluate the offer closely.

  • I don’t remember how I learned about Dreamhost, but I’ve been using Dreamhost as my web host for about a year now. With the exception of my sites being offline 3-4 times (mostly due to other sites using up the server’s resources), I’ve had no problems with Dreamhost. From the get-go it seemed like a small operation, so I knew not to expect a lot from them. Since my sites aren’t critical, it didn’t matter to me – especially for the low price and all the features I was getting. I really like the back-end administrative control I have over all my sites. With other web hosting companies I looked into, such features are non-existent or require one to submit a ticket to their support team which may take hours or days to resolve. For the most part, my dealing with Dreamhost has been transparent. As long as my sites are up, everything is fine and Dreamhost is out-of-mind. The few times I have contacted Support, they were prompt to reply.

    I don’t know Andy (or his sites), but it seems with all the critial sites he has (based on what I’ve read here), he may want to move away from virtual web hosting and look into dedicated web hosting or co-location.