Jeremiah Owyang discusses how web tools and social media enable companies to connect with customers

The Big Heart of Robert Scoble (Would you let a Troll sleep in YOUR house?)

Just got off the phone with Robert Scoble, his troll is going to sleep in his house tonight. He’s hosting Christopher Coulter at his house in Half Moon Bay. I can kind of tell that Robert’s a bit uneasy about this, both in his blog posts and the tone in his voice. I don’t know for sure why, but I think Chris announced to Robert that he’s coming to stay with him, or maybe the fact that Christopher has been Robert’s troll on his blog for quite some time now.

He frequently has left negative comments and challenges Robert’s postions, sometimes in a less than desirable sarcastic tone and attitude. He’s bothered me, but Robert seems to embrace him.

I admire Robert, the form technical evangelist at Microsoft who published his cell phone for the whole world to call him, and has an open door policy at his house for anyone to stay over. Wow, the guy is all heart.

I asked to talk to Chris but he couldn’t get to the phone, he said they’ll do a videoblog later, I can’t wait.

My questions for the videoblog:

1) To Chris, what made you want to come to Robert’s house?

2) To Chris: What do you do for a living, what’s your background?

3) To Chris: Why do you challenge Robert constantly?

4) To Maryam: How do you feel about this, and the open door policy? does this make you feel uncomfortable?

5) Robert: What’s your reaction to this all?

I wouldn’t normally blog about an situation like this, but I think it’s really big of Robert to let someone like this stay at his house, Robert’s about to announce his upcoming videoblog since he joined Podtech. I was just making sure that Robert gets positive vibes as he approaches this release, not just negativity or criticism from Christopher.

I left the following comment on Robert’s blog:

“I’m really surprised on this timing to have Chris come to your house now?

I wouldn’t want him around to detract you during your next phase.

I wish I could be a fly on the wall”

In Robert’s true diplomatic fashion he responded:

Jeremiah: great ideas survive harsh criticism. That’s why I like having Chris around.”

I applaud you Robert, 99% of the world would never let their troll into their house, you’ve got a BIG heart Robert.

7 Comments so far

  1. David Dalka September 17th, 2006 8:23 pm

    “great ideas survive harsh criticism”

    What an awesome thought, imagine a world where people challenged one another and the product that resulted was better for it. I’ve lived it, it was called BlackRock during it’s rapid growth phase. I can’t wait to be in an organization like that again one day!

  2. jeremiah_owyang September 17th, 2006 8:29 pm

    Heh, product feedback is one thing, but having a person that attacks one’s persona in your own house is different.

    This is a different level David.

  3. David Dalka September 17th, 2006 8:42 pm

    Yeah, I must admit to have not having seen the whole history. Maybe you should go stand gaurd then…

  4. Robert Scoble September 18th, 2006 12:06 am

    Actually Chris and I are getting along great. He’s a great guy, much more fun in real life. Anyway, we won’t get the videoblog up tonight. Too tired.

  5. jeremiah_owyang September 18th, 2006 5:09 am

    I’m very glad to hear that Robert, hope you post some pics at least.

  6. […] That’s why when he stayed at my house a few weeks back it raised eyebrows. […]

  7. […] Christopher Coulter is Robert Scoble’s blog troll. I’ve been following him most of this year, (they’ve been debating for years he’s even made Valleywag) during the early part of the year he was Scoble’s Troll, and he really got on my nerves. Robert, has an open door policy with his online and offline behavior and even had Christopher over to his house. I was shocked. […]

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