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Rules of Social Media Optimization

Categories: Search Strategy, Social MediaPosted on August 13th, 2006

Rohit the Vice President for Interactive Marketing with Ogilvy Public Relations has written an excellent piece called 5 Rules of Social Media Optimization (SMO). For those involved with the web, we know this is quickly becoming a very important area (as social sites are dominating the web landscape).

Rohit’s Five Suggestions for Social Media Optimzation (SMO)
Read his post to see all details

  • 1) Increase your linkability
  • 2) Make tagging and bookmarking easy
  • 3) Reward inbound links
  • 4) Help your content travel
  • 5) Encourage the mashup

6) Be a User Resource, even if it doesn’t help you
Add value to users, including outbound links to areas that could help them with their goals and purposes. Deployed corrected, even if you link to competitiors you stand to gain as the communities first source of information finding. How will this help SMO? Folks will link to your social site and tag is as helpful or the ‘ultimate’ guide in that space. As this adds up, it will become more and more relevent in search engine results.

7) Reward helpful and valuable users
Often helpful or popular users will be influencers and champions within your social site, devise ways to elevate them buy promoting their works on the homepage, or develope a rating system. Sometimes a quick email or note in private telling them you appreciate them can go a long way. Some folks have done that to me, and for communities I run, I do that as well. Only do if sincere. Perhaps this is not truly SMO, but it will help to keep the most valuable members of a community closer to your site.

I’m linking to Brian Oberkirch here, as I think he could add to this list, Brian, any thoughts?

Edit: Pronet has jumped in with rules 8,9,10,and 11

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  • Hi Jeremiah,

    “7) Reward helpful and valuable users”

    Here are some things I've done with users:
    1. Award them with schwag (I always try to make sure that they have our newest gear).
    2. Whenever possible, I let them know certain things about the company before it goes live (note: this not include confidential information).
    3. If you have an upcoming product or service, ask some of them if they would like to do some testing on the product/service before it is live to the general public (empowers feedback & allows the folks to make a difference in a product/service they use).
    4. Make sure you respond to their emails/private messages quickly.
    5. Most importantly...bond with the users in an honest & friendly way. Even if you aren't close in distance, many of these folks do end up becoming friends.
  • "7) Reward helpful and valuable users"

    For your notebook, Jeremiah, I'd love to hear any expanded thoughts on this one. :)

    I'm sure a "Top Contributors" module on the home page helps... after all, everyone loves seeing their name (wait, is that why I'm typing this???). I'm also thinking of unlocking even more modes of contribution once a user hits a certain "trusted level" within the community.

    Thanks, as always...
  • Adam

    It's pretty simple to reward helpful contibutors, you can give them physical gifts. or you could eleveate their status within a community, give them a special designation, promote them from a particular section.

    One forum treated me very nice, as I added a lot of value there.
  • For the site that I'm working on, Jeremiah's comments make more sense than Damon's (although Damon's are great if there's a "product", but my site is more of a "community of practice" resource).

    I've been trying to think of ways beyond just giving them a new place to contribute. For example, I'm thinking that users can rate posts and comments and once a user reaches a certain rating, he can edit and modify even MORE site content.

    Just trying to figure out other ways to reward instead of just more places to do a similar task. The recognition one is nice... I've been including features like "Top Contributors" to let everyone else know who is helpful.

    Just to brainstorm a little further here, if we did do a "freemium" model, perhaps a user that reaches a certain standing gets automatically enrolled into the premium service—or if the person is already enrolled, perhaps a free extension of that service.

    I do like the schwag idea... we haven't though of that yet, but it could always work. Our site may be a little dorky to show off on t-shirts, but a walking billboard is never a bad thing. :)
  • Jeremiah - Thanks for continuing the conversation and for your great additions. The concept of rewarding linkers is definitely key, particularly in the blog world where reciprocation is a big part of building relationships. It will be interesting to see how the concept of SMO continues to grow as smart marketing folks like yourself add your mark to it.
  • Jeremiah, I could agree more with you about #7 -- there's a "social" in "social media" after all because it is about relationships.

    David Maister (full disclosure: he's a client) follows this rule by putting up a post on his blog every month thanking everyone by (linked) name who has sent comments or trackbacks to his blog in the past month. Here's the most recent example of one of David Maister's thank you posts.

    He also explores other ways to reward contributors in his article Adventures in Modern Marketing -- which is largely about SMO.
  • Er, that was "couldn't agree more." oops
  • Another way to reward people who contribute valuable users is to offer them special discounts on your products or services. Another possibility is to check out their website and promote in one way or other it if the products or services are of benefit to your visitors. Reviews, case studies, and the like are both useful content and helpful ways to reward valuable users.
  • Good, Social Media Optimization !
  • Personally, I like fame and glory rewards via points and stature. From earlier startups I saw firsthand how rewarding employees with monetary or physical rewards didn't have the desired impact. People really respond well to recognition and feeling "special" compared to the masses, and to me it's a really effective reward.

    These are 7 great points to live by.
  • Hi Jeremiah,
    Your blog is a good example of "user resource" as explained by you above. I am getting excellent benefits from this content. Keep it up.
  • - Write for a niche. Shotgun creative is less effective.
    - Do your homework. Quality content is rewarded with links and traffic.
    - Challenge and engage the reader.
    - Network your ideas
  • Hi Jeremiah,

    I have been following the thread of blog posts initiated by Rohit and then successfully contributed and taken forward by you, Cameron Olthious, Loren Baker and Lee Oden.Just added my 2 cents to the list of rules (#17 & #18 )at http://seo-kolkata.blogspot.com/2007/01/social-....

    Would appreciate your opinion.

    Regards
    Rishi
  • Hi Jeremiah,

    I've been looking for a good discussion on SMO as I am relatively new to this trend. This is highly recommended reading for seasoned SEOs looking to gain insight into the strategies behind social media optimization. Keep up the good work!
  • Hi Jeremiah,

    I've also published 2 cents advices, but more specifically on social networking sites such as LinkedIn, Xing and Viadeo.

    My motto is:
    -Grow your network while you don’t need it-
  • Hi Jeremiah

    nice. Now I am currently going through the list of rules for SMO. Looks like I have a lot more rules to go through here.

    These rules will definitely help in building not only more traffic but credibility as well.

    cheers
    Lesley
  • well. you can't generate tons of traffic with a bad content. say - quality content first.
  • I can't seem to get more than 100 visits from digg on one of my posts. how do you get past the 1,000 or even 500 or even past 200?

    please send me a reply to ayepublicrelations@gmail.com
  • nice. Now I am currently going through the list of rules for SMO. Looks like I have a lot more rules to go through here.
  • Digg, Shoutwire and Mixx seem to do best for me.
  • Looking good content and becoming valuable will increase your website's strength.

    You need great fresh content and inbound links
  • the thing of the future "SMO" ...great rewards are given to those who help in anyway with their knowledge ...it is in keeping the concept alive, well and is used in good ...thus sharing of knowledge is vital and strategic..it also keeps the next generation posted of what is in stored for the for them...i think this the whole idea of this 6th and the 7th rule...good day
  • Excellent info. I would add that the industry needs a social media optimization management tool, since it really does not exist.
  • HI,

    Its quiet a simple rule but very effective. i totally agree with u. i am working on a site with most of these rules implementing.
    Great info.

    Thanks.
  • Nice Rules.... Keep it Up....
  • Hi,

    good rules... try to post more and more...
  • Very True....
    " Be a User Resource, even if it doesn’t help you"

    I 've been into this, and always love to be a user to do SMO..!!
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  • Поздравляю, какие нужные слова…, отличная мысль
  • Nicely done post. Well i am in business of website design and also provides seo services so i know that Social Media helps in a great way to bring your site in results.
  • Social media is growing like mushroom and it is really healthy. I think the ethics would evolve as the time pass by.
  • Thanks for sharing these important rules and i really like to know these tips and rules. I am new to this blog and like it too much.
  • Thanks jeremiah for this wonderful, helpful addition
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