Jeremiah Owyang discusses how web tools and social media enable companies to connect with customers

RSS, Feeds, and Awareness

At the Syndicate conference in SF last Winter, (Day 1 notes, Day 2 notes) I learned that the adoption rate for feeds is in the 30ish% (The exact stats are slipping me) and the trend was on a growth pattern.

Julio observes how strange it is for companies not to offer webfeeds. Strange that companies wouldn’t try to provide the information that consumers want. I’ve heard of HTML to RSS scrapers that will convert content to RSS anyways –you can’t stop it.

Remember that nearly every modern browser will pull in feeds, even webmail accounts are showing feeds, and the next version of Outlook 12 will have a feedreader built right into it.

Perhaps a couple of reasons why companies don’t offer feeds:

  • Awareness is low on Syndication and RSS
  • Lack of time and knowledge to provide or implement RSS content
  • Lack of understanding that the consumers are taking charge of information consumption, those who offer content in a way consumers want will bring customers closer.
  • Some companies may intentionally not be offering feeds, as they want eyeballs on their site, perhaps for advertising revenue. It will be interesting to see how the advertising model shifts as content consumption goes to a pull from push model, and then how marketers will respond (and they always do)

Robert Scoble said the following at Microsoft, if I remember correctly, several folks wanted him fired after he wrote this: No RSS? No downloads? No interaction? Fake content? You’re fired! (how come comments are not visible?)

If you want to learn more about RSS, check out what my friend Robyn Tippins and friends are doing at RSS Applied. Have you ever seen so many RSS icons? Speaking of feeds, if you havent’ done so already, Subscribe to my feed.

3 Comments so far

  1. Dennis McDonald August 13th, 2006 6:09 am

    Jeremiah, as useful as I have found public feeds to be, I really think that within-enterprise adoption (”enterprise 2.0″ - note the quotes!) will also have value once projects, people, and proect intranet pages can all be configured to generate feeds — and people have an easy way to subscribe and unsubscribe.

  2. jeremiah_owyang August 13th, 2006 6:23 am

    Agreed, there’s been some discussions that RSS would be an excellent Intranet protocol, imagine that, data that could be easily exported and integrated without developers writing programs just to share data.

  3. Dennis D. McDonald August 13th, 2006 2:03 pm

    Jeremiah -

    I definitely agree with you on that last point. I am still amazed at how easy it is to publish my own feeds via my own web page (http://www.ddmcd.com/feeds/ and scroll down) ) and I figure even the simple 4-step process I describe can be easily improved upon.

    It won’t be long till new employees of a group or company will be provided a sign up page for selecting the feeds they are expected to subscribe to and monitor. If the process becomes prevalent, it could be like monitoring the “pulse” of the company.

    - Dennis

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